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Customer Service Manager

Location:
Saint Paul, MN
Posted:
June 22, 2016

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Resume:

JUSTIN WALKER

**** ****** ******

Roseville, MN 55113

651-***-****

acvdmy@r.postjobfree.com

Summary

•Project Management: Planning, coordinating and completing projects within tight timeframes and budgets. Able to attend to details while maintaining a view of the big picture.

•Technology: Strong technical skills in ERP systems (SAP, Great Plains), supplier relationship management and lean process management.

•Inventory: responsibility for all production activities including purchasing, master production scheduling, receiving, inventory control, production control and shipping.

•Business Analysis: Ability to organize and analyze data to generate fact-based information that can be trusted in the decision making process.

Experience

Delivery Specialist Radiant Global Logistics

Start Date 02/2016 to Current

-Deliver freight to diversified agencies, corporations and small businesses throughout the Minnesota area.

-Focus on strong customer service, attention to detail and timeliness.

Store Manager Papa Murphy’s Pizza; Woodbury, MN

Start Date: 01/2015 to 10/2015

Guiding a new business through the initial growth phase while focusing on customer satisfaction.Labor cost control, Food cost control, creating a cohesive and adaptable team.

Supply Chain Contractor MasterKi Systems Inc. Bismarck, ND

Start Date 5/2014 End Date: 10/2014

-Created and maintained inventory process control for a manufacturing facility that used 1,400 parts

-Created a spending plan and worked with regional vendors to come in under budget by 14%

-Managed a mobile service team across North Dakota and Montana

Inventory Specialist C.S. McCrossan Inc. Maple Grove, MN

Start Date: 7/2012 End Date: 9/2013

-Reduced on hand inventory by 18% in 6 months netting a positive cash flow increase of $156,000.00

-Created an accounts payable process that matched bills to purchase orders, attaining 100% accuracy

-Increased the use of online procurement of materials by 25%.

-Created training manuals for new MRP and Work Order suites.

-MSHA Certified

Inventory Coordinator Caribou Coffee Co. Brooklyn Center, MN

Start Date: 1/2006. End Date: 05/2012

-Managed a freight plan that saved over one million dollars per year in freight costs from 2008-2012.

-Created a recycling program that cut solid waste disposal by 54%, lowering waste bills by 42%.

-Coordinated active inventory levels for production sites in Minneapolis and Knoxville, TN.

-Created training manuals for three Italian installed machine groups and systems.

-HACCP Certified; OSHA workplace, GMP's, Lean Process Control and 5S.

Roastery Technician Caribou Coffee Co Brooklyn Center, MN

Start Date: 12/2000. End Date: 1/2006

-Roasted 5 million lbs of coffee year with a defect ratio less than 1%.

-Production operator with 5 yrs experience on General VFFS and Fresco multipack machines.

-Shared maintenance and quality assurance with team of 6.

-Warehouse freight loading experience.

Store Manager Caribou Coffee Co; Edina and Wayzata, MN

Start Date: 12/1999 End Date 12/2000

Recruiting, cash management, inventory and team building.

Store Manager Papa John’s Pizza, Woodbury,Chaska,Eden Prairie & Eagan MN.

Jan. 1996 - Nov.1999

-Recruiting, cash management, inventory and team building.

EDUCATION

Major: Marketing University of Wisconsin, Stout, WI

Courses:

•Sales and Sales Management

•Technical Writing

•Service Operations management

•Resource Plan and Management

Major: Associates in Business Century Community College, MN

LICENSES/CERTIFICATES/ADDITIONAL TRAINING

•STA Licence through the TSA 2/2016

•Lean Process Control 2/20/2008

University of St. Thomas MN

Lean Practice Certification

•Boom-supported Elevating work platform ANSI-A92.5 6/20/2009

State of Minnesota

Boom-supported Elevating work platform certified

•HACCP Process Certified, HACCP training 6/31/ 2011

State of Minnesota

•Forklift Certified – no accidents for over 15 years

Caribou Coffee Co MN 2/2/2000-5/2012

C.S. McCrossan Inc MN 8/22/2012

•Off road lifting trucks

ADDITIONAL SKILLS

•Microsoft Office

•Microsoft Outlook

•Great Plains MRP

•Street Smarts MRP



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