LADIMIR RODRIGUEZ

PMB ***, **** Mills Dr.

Miami, Florida 33183

305-***-****

e-mail: acvdav@r.postjobfree.com

TECHNICAL SKILLS:

Languages: C#, Java, C++, C, Swift, Objective-C, JavaScript, HTML, Visual Basic, PowerBuilder, Delphi and Assembly Language

Design Methodologies: Agile, TDD, Object Oriented Analysis/Design (OOA/OOD): Rational Unified Process, UML, Fusion, CRC and OMT

Distributed Architectures: .NET 1.0-4.5, J2EE, CORBA, DCOM Desktop Operating Systems: Windows 10, 8.1, 7, Vista, XP, 2000, Windows Server 2003-2008, UNIX, Linux, Mac OS X

Mobile Operating Systems: iOS, Android

Graphical User Interfaces: Windows 8/7/ Vista/ XP/2000/NT and OSF/Motif. Relational Databases: MS SQL Server 2000-2012, Access 2002-2010 and Oracle NoSQL Databases: MongoDB

Web Related Technologies: Web Servers: Microsoft Internet Information Server (IIS), and IBM HTTP Server, Languages: Java (APIs include JFC Swing, Java Beans, JSP, Servlets, RMI, JDBC, EJB, JNI, Applets, Spring), ASP.NET 1.0-4.5, ASP.NET MVC 4.0 – 5.0, Razor, WCF Web Services, RESTful WCF Services, ASP.NET Web API, Silverlight, WPF, ADO.NET, Entity Framework, JavaScript, jQuery, AngularJS, AJAX, JSON, HTML5, XML, XSL, CSS3, Twitter’s Bootstrap 3, Syncfusion Toolkit, jQuery EasyUI. Application Servers: IBM’s Websphere Application Server, Apache Tomcat Configuration Management: Visual Source Safe, ClearCase, SVN Unit Testing Frameworks: MSTest, xUnit

RECENT WORK HISTORY:

ADP, Roseland, New Jersey

Senior Consultant / System Architect / Senior Developer March 2015 – Present

Architected, designed and developed IVR application to allow employees of major ADP client companies to order reissues of their payroll W2 forms over the phone. Application components included a WCF service that connects to AS/400 DB2 database where order transactions are stored and communicates with Paypal service to process credit card transactions. This application was developed using C#, .NET 4.51, WCF 4.0, SQL Server 2012, Visual Studio 2013 and ADP’s Voice XML (VXML) framework.

Architected, designed and developed a major upgrade to an existing multilingual IVR application used to look up customer service requests for ADP’s large client accounts and route calls with the attached customer information to the appropriate agent desktop. This application was developed using C#, .NET 4.51, WCF 4.0, SQL Server 2012, Visual Studio 2013 and ADP’s Voice XML (VXML) framework.

Architected, designed and developed prototype to show how ADP’s current IVR Portal, used to manage all of ADP’s IVR applications, could provide a richer and more interactive user experience. The prototype of this multi-tier web based portal was developed using AngularJS, C#, ASP.NET MVC 5, Razor, Entity Framework

(EF), jQuery, Visual Studio 2013, Windows Server 2008 R2, IIS 7.5 and MS SQL Server 2012. IST, Pembroke Pines, FL

Senior Consultant / System Architect / Senior Developer September 2014 – March 2015

Gathered the requirements, architected, designed and developed a C# WPF application to guide Laboratory technical personnel through the different steps required to handle various types of cell preparation tubes. This application captured patient sample information including rack and test tube bar codes. This application was developed using .NET 4.5.1, MVVM, Data Binding, Delegate Command and State Patterns. Delta Air Lines, Atlanta, Georgia

System Architect / Senior Consultant / Tech Lead / Senior Developer October 2014 – December 2014

Captured the systems requirements, architected, designed and developed new Key Performance Indicators

(KPIs) for Delta’s Reservations Call Center Performance Dashboard. These included customer email surveys, new post call survey data and release rate. These changes were implemented using ASP.NET, C# and SQL Server 2008.

ADP, Roseland, New Jersey

Senior Consultant / System Architect / Senior Developer May 2013 – July 2014

Architected, led, designed and developed ADP’s IVR Portal to manage all of ADP’s IVR applications. This multi-tier web based portal was developed using C#, ASP.NET MVC 5, Razor, Entity Framework (EF), jQuery, Syncfusion controls, Visual Studio 2013, Windows Server 2008 R2, IIS 7.5 and MS SQL Server 2012.

Designed and developed ADP IVR Profiler application, a major component of ADP’s new Voice XML

(VXML) framework. This framework component retrieves IVR client application profile information, plays the appropriate greeting and disclaimer message, checks contact center hours of operation and transfers the call to the appropriate extension. This application was developed using C#, .NET 4.0, WCF 4.0, SQL Server 2008 and Visual Studio 2010.

Led high level requirements gathering sessions and development of ADP Portal using iterative, incremental, Agile-like methodology.

Silver Airways, Ft. Lauderdale, Florida

Tech Lead / Senior Consultant / Senior Developer December 2012 – April 2013

Architected, designed and developed multi-tier SOA based architecture for this regional carrier using WCF 4.5, Visual Studio 2012, Windows Server 2008 R2, IIS 7.5 and MS SQL Server 2008.

Architected designed and developed web based application using C#, ASP.NET 4.5, Visual Studio 2012 and SQL Server 2008. This application is used by Silver personnel to manage their SunPac Frequent commuter coupon booklet program.

Architected, designed and developed web services to enable Silver’s external corporate web site access Silver’s intranet resources. Web services were developed using C#, WCF 4.5, IIS 7.5, Windows Server 2008 R2, SQL Server 2008 and Visual Studio 2012.

Designed SQL Server 2008 database schema and relationships to support SunPac Frequent commuter coupon booklet program.

Architected Silver’s three tier Software development environment infrastructure.

Captured business requirements for Silver’s Silver Circle loyalty program and SunPac’s frequent commuter coupon booklet program.

Led high level requirements gathering sessions with all of Silver’s departments to define their information/data needs once Silver’s reservations were transferred to the new Sabre reservation system. Delta Air Lines, Atlanta, Georgia

Portfolio Architect / Senior Consultant / Tech Lead / Senior Developer February 2001 – December 2012

Architected, designed and developed a .NET C# based application to monitor and validate Delta’s Automated Call Distributor (ACD) data across all of Delta’s Call Centers.

Architected, designed and developed a dynamic link library to consume flight status information from Delta’s Enterprise SOA services and deliver it in a suitable format to Delta’s FlightLine IVR system that provides passenger with Flight Status information. Application was developed using C#, .NET 4.0 and Visual Studio 2010.

Architected, designed and developed web services to enable the workflow of Delta’s Post Call Survey (PCS) system. Interfaced heavily with PCS vendor to define requirements and database schema. Web services were developed using Java, Axis2, Apache Tomcat, SQL Server and Eclipse.

Architected, designed and developed web services to provide customer loyalty information to Delta’s IVR Customer Loyalty system. Web services were developed using Java, Axis2, Apache Tomcat, SQL Server and Eclipse.

Supervised and led architecture, analysis, design and development of a multi-tier enterprise wide system that serves as Delta Air Lines ultimate service recovery tool. This application is used by Delta personnel to automatically rebook passengers during irregular operations such as flight delays and cancellations. Supervised and led development team of six senior developers. Application was developed using Java EE 5.0, IBM Websphere Application Server, Oracle Database, IBM Websphere MQ Series and IBM Rational Application Developer

Captured the systems requirements, architected, designed and developed a Dashboard web-based application to measure the performance of Delta Air Lines Reservations call center agents (6,000+) around the world. The Res Dashboard keeps track of eleven performance metrics including revenue per hour, vendor transfers, quality evaluations, customer post call surveys, average handling time and others. In addition, the Dashboard application collects the raw data required to calculate all these performance metrics from four disparate data sources: Avaya CMS, Teradata, Aspect Workforce Management System (eWFM) and Witness Quality Monitoring (eQM). The Dashboard web application was developed using ASP.NET, C# and SQL Server.

Architected, designed and developed a WPF .NET C# based application to manage/administer call center agent profile information. This application was architected using MVVM pattern, Data Binding, Delegate Command and n-tier architecture.

Designed and developed a .NET C# based application to transfer Delta’s Call History information from an Aspect based ACD system using an Oracle Database to an Avaya ACD based system Operational Database using MS SQL Server.

Led system requirements gathering and served as Portfolio Architect for all the Customer interfacing applications required for Song’s launch, Delta’s new Low Fare Subsidiary. These applications comprised four areas: 1) Airport based applications (Check-in Kiosks, Gate Displays, etc.), 2) Song’s Website (Bookings, On- line check-in, etc), 3) Song’s Speech Systems (IVR/VRUs) and 4) Call Center based applications.

Led the system requirements, architected, designed and developed an n-tier application to manage the Load planning process of transporting 50% of US Mail by Delta Air Lines. The client was developed using .NET, C# and Windows forms. A mid-tier that manages communications between the client and the O/R Load Planning Engine was written in Java running on HP Unix 11.0.

Designed and developed a .NET C# based application to capture and analyze Passenger Name Record (PNR) information for Song flights. Some of the technologies used in this application included: SQL Server 2000, ADO.NET, XML, Multithreading and interacting with unmanaged code to interface with the company’s mainframe.

Designed and developed a C++ based interface to Delta’s customer data repository.

Designed and developed a Java based prototype using VoiceXML to interface with Tellme’s Voice Portal to notify passengers, via voice, of changes to their itinerary.

Led software upgrade and provided technical support for Delta’s automated email response system based on Kana Response.

Led the system requirements and architecture review of Delta’s Workforce Management initiative. iCMatrix, Miami, Florida

Chief Technology Officer September 2000 – January 2001 Provided iCMatrix’s technology vision and delivery strategy. Developed an Internet Financial portal for the Latin American market where users could look up stock prices, financial information and make trades on line. This site interfaced heavily with third-party financial service providers, including PCQuote, BigCharts and Briefing.com amongst others. Developed the server side portion of the system entirely in Java, XML and XSL running on IBM’s Websphere Application Server. Interfaced heavily with customers in the US and Latin America. Visualcom, Miami, Florida

Chief Technology Officer May 2000 – August 2000

Supervised and led the company’s Software Development and MIS Departments for the Miami and Mexico offices. Provided Visualcom’s technology vision and delivery strategy. Designed companywide standard software development processes for all the Content Management and E-Business implementations. Negotiated partnerships with Software and Hardware vendors. Interfaced heavily with customers in the US and Latin America, including Mexico, Brazil and Argentina.

Delta Technology, Atlanta, Georgia

System Architect / Team Lead (Consultant) March 1999 – April 2000 Supervised and led the Requirements, Analysis and Design stage of a very large Java application that serves as the front end to Delta Air Lines reservation system. This application is used by Delta’s seven thousand Reservation agents worldwide. Developed system architecture, analysis and design models using the Rational Unified Process and Design Patterns. Interacted heavily with Delta Technology personnel to ensure system architecture and design complied with client’s requirements/expectations. Led development of Java Prototype, using JFC Swing, to capture user requirements. Provided mentoring/guidance to entire team of 19 Software Developers/Analysts. Application constituted the largest Java based project ever developed at Delta. EDUCATION:

MBA, Florida International University, Miami, Florida BS, Computer Science, Washington University, St. Louis, Missouri BS, Electrical Engineering, Washington University, St. Louis, Missouri Certificates/Courses:

Sun Certified Java Developer and Programmer

Microsoft Certifications: Solution Developer (MCSD), Systems Engineer (MCSE), Trainer (MCT) and Internet Specialist (MCP+I)

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Other Certificates/Courses include: Object Oriented Analysis and Design and C++ Programming. IBM WebSphere Application Server Advanced Edition and EJB Workshop, IBM, Chicago, IL., 2000 Silverstream ePortal Workshop, Silverstream, Boston, MA, 2000 ADDITIONAL INFORMATION: Complete fluency in English and Spanish. REFERENCES: Will be furnished upon request.

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