Shriya Patel

*** ******* ***** ******, ***** Carolina 29150

Cell: 803-***-****

Email: acvd65@r.postjobfree.com

A dynamic, confident and hardworking graduate with a BSc degree in Psychology and a MSc in Health Psychology Masters degree. I clearly understand human interactions, the complete sales process, and how both of those interactions can and will result in bottom line results. A driven and persistent individual with high communication skills, self-motivated; eager to take my abilities further, ready to learn new skills and meet new challenges in an energetic work environment. I have recently moved from London, United Kingdom to South Carolina an area and market I know well.

Work Experience:

Motel One London – Tower Hill

Duration: August 2014 - July 2015

Job title: Senior Sales Manager

Responsibilities: Pre-Opening and Opening of the hotel

•Responsible for prospecting, qualifying, soliciting and closing on new business, maintaining account profiles and growing market share in both group and transient sectors through an extensive proactive sales effort and building relationships with key accounts.

•Compile comprehensive market analysis and research leading to adapting a clearly defined sales strategy, identifying, qualifying and closing sales leads.

•Create and implement a ‘pro-active’ sales plan for the hotel in conjunction with the overall commercial business plan and update monthly

•Worked closely with relevant departments to identify existing and potential customers in order to generate a continuous flow of prospects from which to source new clients

•Prepare daily, weekly and monthly revenue reports

•Re-negotiate yearly corporate rate agreements with emphasis on rate maximization.

Complete monthly sales activity report.

•Maximize hotel’s group room revenue target on a monthly, quarterly and annual basis consistently achieving hotel revenue goals.

•Develop group accounts by enhancing relationships with key corporate, diplomatic and association accounts.

•Responsible for 12 face to face meetings per week whilst ensuring all leads from daily arrival’s list, registration cards and other relevant lead sources such as regret and denied business are solicited

•Conduct site inspections with potential new group business accounts as well as agencies, TMCs and actively search for revenue generating opportunities for all outsets within the hotel.

•Have a refined sense of communication: timely response to RFPs, creative proposals, superb time management skills, effective communication with customer and associates.

•Make outside sales calls, prospecting phone calls and emails, and handle all incoming inquiries and complete monthly sales activity report in a timely manner.

•Undertake complete account management for new contracted social/banqueting/corporate & leisure accounts and take responsibility for maintaining, servicing and increasing hotel potential.

Page two

Millennium Knightsbridge Hotel (London)

Duration: October 2013 – May 2014

Job title: Sales Executive

Responsibilities:

•Manage Corporate Accounts, source new group business opportunities to ensure the hotel meets revenue targets - reporting directly to the Director of Sales.

•Conduct site inspections with potential new business as well as agencies, TMCs, and actively search for revenue generating opportunities for all outsets within the hotel.

•Created and executed a Sales and Marketing action plan designed to drive revenue into the hotel and its sister properties through extensive cross-selling.

•Ensure all leads and businesses are identified and are communicated to the National Sales team detailing objectives, timescales and support the identified account strategy.

•Prepare daily, weekly and monthly revenue reports of both corporate and leisure clients staying at the hotel and informing relevant teams of effective sales optimization.

•Attend appropriate conferences, exhibitions, presentations and roadshows.

•Arrange and participate in familiarization trips with clients and agencies to build relationships for retention and increase potential.

•Achieve a weekly set target of sales calls and appointments. Report on the productivity and development of these accounts on a monthly basis.

•Identified potential revenue generators in the immediate backyard of the hotel, top producers of our competitors, and all corporate accounts and fashion companies in the area.

•Support the Meetings and Events executive with handling inquiries, inputting functions/meetings into Sales & Catering and creating function sheets

•Post follow up with clients to strengthen relationship and repeat business.

•Assist with trouble shooting events to ensure optimum service is handled promptly

•Be the onsite liaison for clients in need of support and effective timely responses.

•Communicate with hotel teams for best service results for both rooms and meetings.

•Achieve the minimum number of appointments per week as designated by Group Revenue & Group Sales department.

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Millennium Knightsbridge Hotel (London)

Duration: October 2012 – October 2013

Job title: Sales Coordinator

Responsibilities:

•Co-Ordinate sales activities to maximize revenue for existing national, international group and transient accounts.

•Meet with the Director of Sales, Sales Manager and Meeting & Events Executive to review and communicate customer feedback, competition, industry trends and product changes.

•Update Lanyon during RFP season and assisted the Director of Sales disseminating hotel promotions and information suited to specific client needs.

•Created new business opportunities by actively networking within local corporate community.

•Responsible for developing standard site inspection process of the hotel to include all areas of both guest rooms and complete meeting facility.

•Attended client events and meetings maximizing corporate awareness in order to drive potential revenue for the hotel both in guest rooms and banquets..

•Created and implemented QR code for opening of new hotel restaurant which also resulted in repeat business and further defining our customer base and their origins.

•Sales & Catering: Proficient in Opera Sales & Catering and maintaining the hotel diary.

•Assist in maximizing sales by professional and efficient handling of bookings from initial inquiry through to final completion and follow up of each function.

EDUCATION

2011-2012 University of Westminster (MSc Health Psychology), London, UK

The Psychology of Health and the Lifespan, Specialist Topics for Applied Psychology Health, Individual Differences: Health, stress and disease, Data Handling and Research Methods for Applied Psychology

2008-2011 Roehampton University (BSc Honors Psychology), London, UK

Autism: An Interdisciplinary Approach, Criminal and Forensic Psychology, The Biology and Psychology of Alcohol Misuse, Abnormal Psychology, Movement & Growth Extended Research Project, Life Span Development, Mind, Body & Brain, Perspectives in Psychology

2007-2008 Midlands Technical College, Columbia, South Carolina, USA

Research abilities:

•To think critically and convey research findings clearly, structurally and meaningfully, while also showing attention to detail in verbal and written form

• Proven ability to gain ethic approval for BSc and MSc research projects

• To create effective and clear questionnaire designs for small scale qualitative studies

• To carry out tasks precisely to produce reliable and precise data

Skills:

•Hotelligence, Lanyon, RFP tracker

•Able to develop effective relationships with people at all levels

•Strong communication skills with both corporate clients and internal hotel teams and able to use interpersonal skills to build relationships at all levels

•Can understand how psychological and behavioral factors interact with the business environment.

•Microsoft office: Excel, word, power point & Adobe.

•Social Media: Facebook, LinkedIn, Twitter and Google Plus. Proficient in Opera: PMS, SFA & Sales & Catering and SiHot

Interests:

I enjoy reading, music, and have a keen interest in diverse cultures. I also like to travel and have visited Canary Islands, Turkey, Dubai, Thailand, Spain and lived in London, United Kingdom for the last 7 years.

Referees:

Michael Black – Director of Sales & Marketing

Millennium Hotels

London, United Kingdom

Mobile: 011*****-***-***

Carlos Morales – Director of Sales & Marketing –

Augusta Marriott at the Convention Center

2 10th St, Augusta, GA 30901

Mobile: 305-***-****

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