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Customer Service Representative

Location:
Salt Lake City, UT
Posted:
June 21, 2016

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Resume:

Anthony Orton

**** ****** ****

Holladay UT *****

acvcy1@r.postjobfree.com

801-***-****

SKILLS

Customer Service

Teamwork

Persuasive

Order picking

Stocking

Receiving

Shipping

Communication

Team Work

Conflict Management

Critical Thinking

Self-Starter

Attention to Detail

Computer Literate

Time Management

Problem Solving

Warehouse Distribution

Microsoft Word

Microsoft Excel

Phone Skills

Oral Skills

Sales

Written Skills

Warehouse

Transportation

IPC 620 Certified

Mentoring Skills

Organization

EXPERIENCE

Recruiter/Enrollment Counselor, ITT Technical Institute 01/2015--present

Recruit adult and high school prospective students

Assess their educational needs

Explain the benefits and objectives of the programs offered by ITT Technical Institute

Electronics Assembler, T.D. Williamson 4/2014 – 10/2014

Applied 5s principles to the sanding/materials area, improving the working conditions.

Designed and built table for air extractor machine, improving productivity in this area.

Created silicone molds using a 2-part mixture.

Used a 2-part epoxy for potting electronic parts in various types of casings.

Assisted in the programming and running of wire-stripping machines.

Soldered wires to components, boards, etc.

Worked closely with manufacturing engineers making process improvements.

Contributed ideas for continuous improvement, applying lean principles.

Trained on preparing and potting a specific type of nano-connector cable. Attention to detail was critical for this job as any bubbles or defects could cause an entire cable assembly to fail.

Maintained a clean, safe, organized area.

Electromechanical Assembler Level II, L-3 Communications 4/2011 – 4/2014

Build Class 3 electronic devices for government and non-government customers.

Uses wire tables, drawings, and computer programs to aid in the assembly of product.

Use a wide variety of tools, including soldering irons, torque wrenches, and other precision/calibrated tools.

Applied ongoing training and education to improve skills and maximize the quality of work and job performance.

Customer Service Representative II, Convergys 10/2009 – 4/2011

Assist customers in all regards concerning Chrysler, Jeep, and Dodge.

Warehouse Operations and Fleet Manager, A.W. Marshall Distributing 8/1999 – 7/2009

Manage employees with route assignments and daily individual driver freight manifests.

Regulate stock receiving and inventory.

Oversee and assist daily driver product loading.

Assist customers with accurate product distribution and sales support.

Certify employees on forklift and pallet jacks

Customer Service Technician/Mechanical Technician, Fat Cat's 11/2003 – 4/2005

Isolate and repair trouble with pin setting equipment utilizing technical drawings and electrical schematics.

CLUBS AND ASSOCIATIONS

President, ETA (Electronic Technicians Associations), Student Chapter 11/2009 – 12/2010

Gather new members, schedule meetings, assist members with questions and concerns.

Put together projects for members to complete at meetings and ensure all members have necessary materials for projects.

EDUCATION

Keller Graduate School of Management - Sandy, UT 6/2012 - Present

Masters of Business Administration

Major: Business Administration with a certificate in Project Management

ITT Technical Institute - Murray, UT 9/2005 – 12/2010

Bachelors of Applied Science

Major: Electronic Communications Engineering Technology



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