TISHA THOMAS

**** * ***** **, ******, OH ***** H: 216-***-**** C: 216-***-**** acvcwd@r.postjobfree.com Human Resource Official with extensive experience delivering innovative solutions at the local and national level. Expertise includes employee relations, training, payroll and state and federal laws. Recruitment/staffing

Benefits administration Interviewing

Union grievance resolution

Audit preparation and reporting Performance

management systems

Compensation/Payroll administrator

Training programs development

SAP

HRIS

PeopleSoft

Kronos

PDMS

ADP

Microsoft Suite

Survey Monkey

Human Resources Specialist, 05/2010 to Current

Nestle, Inc – Solon, OH

Compliance - created first standard operating procedures for department, developed procedure and policy manuals for department and organizational level, served as subject matter expert to nationwide management team when they encounter decisions related to company policy or employment law (LOA), set up FMLA tracking process within HRIS to reduce company liability Employee Relations - investigate concerns and complaints of current, past and prospective employees as needed handle sensitive Human Resources concerns without escalating, reviewed staff evaluations, conducted exit interviews

Talent Acquisition- worked with management to anticipate talent needs, designed recruitment materials, reviewed and edited job descriptions

Benefit Administration- assisted in open enrollment period, served as subject matter expert to staff on benefits and eligibility related concerns, served as a liaison to insurance and benefits providers, processed enrollment and employee changes, process leave of absences (LOA) along with Family Medical Leave Act

(FMLA) and Short Term/Long Term Disability for Union and Non-Union employees Payroll- assisted employees with maintaining access to self-service system, processed wage verification for government agencies, processed payroll for salaried and hourly employees while maintaining accurate record of paid time off, generated payroll reports to reconcile and process invoices Call Center Supervisor, 09/2007 to 05/2010

Arise Virtual Solutions (part-time) – Euclid, OH

Hire, supervise and mentored customer service representatives up to 35 direct reports Planned and executed operational audits of various business areas using risk-based audit methodology Cross-trained and backed up other customer service managers Investigated and resolved customer inquiries and complaints in an empathetic manner Met all customer call guidelines including service levels, handle time and productivity Human Resources Leave of Absence Specialist II, 03/2005 to 05/2010 Progressive Insurance Company – Mayfield Heights, OH Full ownership and accountability involves managing a variety of LOA cases - STD, Continuous and Intermittent FMLA, LTD, Personal, Military, and Workers' Compensation Serves as single point of contact for employees, Managers, and HR and ensures accurate and timely PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

communication on leave status and all leave details Independently makes decisions on short-term disability certifications and denials, FMLA approvals and denials, etc., involving significant cost and legal exposure for Progressive Identifies and investigates potential STD/FMLA fraud and/or soft fraud issues and works with HR/Legal to resolve appropriately

Manages all pay and benefit needs and issues including, but not limited to processing changes Continuous learning and training involves to stays abreast of all relevant legal issues such as FMLA regulations, ADA, USERRA, etc.

Human Resources Rep, 05/2004 to 03/2005

Progressive Insurance Company – Mayfield Heights, OH Properly took incoming calls from Progressive people regarding paycheck issues, the Personal Data Management System (PDMS), HRexpress, benefits and company policies Maintain communication with benefits vendors

Maintain all employee data on PeopleSoft

Make changes and additions to employee records

Calculate retroactive adjustments to employee records, payroll discrepancies, and tuition reimbursement Processing includes Open Enrollment Changes for all active Progressive employees Maintain an employee file on site for all active Progressive employees Proof of Concept Rep, 08/2003 to 05/2004

Progressive Insurance Company – Mayfield Heights, OH Led the testing, modifying, analyzing, and implementing new concepts and procedures The goal is to create systems and processes that are easy to use, reduce costs, and create a virtually perfect customer experience

Provided knowledge acquired to be certified and licensed, also to deliver an exceptional buying experience for customers to buy insurance over the phone Uses computerized system to track, gather information, and answer customer inquiries Direct Sales Rep II, 10/1998 to 08/2003

Progressive Insurance Company – Mayfield Heights, OH Provided knowledge acquired to be certified and licensed, also to deliver an exceptional buying experience for customers to buy insurance over the phone Uses computerized system to track, gather information, and answer customer inquiries Identifies customer insurance needs and works to meet those needs by using appropriate sales tools and product offerings

MPA: Public Policy Analysis, 2013

Texas Southern University -

Public Policy Analysis Public Administration Emphasis on Public Policy Analysis/ Organizational Behavior Texas Southern University National Honor Society Capstone: Juvenile Diversion Program - Research: Health Care Reform/Affordable Care Act Studied Abroad in Brazil - summer 2013 Bachelor of Science: Individual Studies Elementary Ed/Math, 1998 Western Illinois University -

Individual Studies Elementary Ed/Math

School Board Member for the City of Euclid Schools Member of the Order of Eastern Stars

Property and Casualty Insurance License, more than 15 years Certified Proctor Examiner with Penn Foster College Community EDUCATION

AFFILIATIONS

Contact this candidate