Ojetta Robinson-Norton

**** ******* ***** *****, **** Forest NC acvco4@r.postjobfree.com 919- 971-1583

Highly accomplished results driven Business Analyst with over 10 years of software development life cycle (SDLC) experience with a track record of improving business processes which enhanced productivity.

Education

Master of Science, Management Information Systems

American University, Washington, DC

Bachelors of Science, Accounting

Hampton University, Hampton, VA

Tools: Evaluation Assessment tool, MS Office: Word, Excel, PowerPoint, VISIO, SharePoint, Banner, WebFocus

Professional Skills

Process Analysis & Redesign

Project Management & Tracking

Process Improvement & Change Management

Auditing

Training Coaching Mentoring

Business Analytics - Data Analysis

Waterfall Methodology Six Sigma Methodology

Strategic Problem Solver

Professional Experience

North Carolina Central University, Durham, NC 2005 – 2016

Business Analyst

Performed interactive evaluation assessments between student and faculty which provided faculty with direct feedback from their students.

•Analyzed needs of the business and customers to develop effective solutions to satisfy departmental initiatives.

•Team member of the Carnegie Re-Certification team for re-certification for NCCU Community Service for North Carolina Central University.

•Prepared assessment reports and submitted them to department heads for certification.

•Contributed to system modernization projects.

•Created training materials for the Banner Financial System for the Budget Office.

•Consulted with customer stakeholders to evaluate, validate, develop, and document business, regulatory requirements.

•Implemented the Student Rating of Instruction program (SRI) using the WebFocus applications resulting in a 28% increase in student participation.

•Worked directly with cross-functional teams to synthesize, capture, and communicate customer requirements

•Created use cases and test scenarios.

•Analyzed data, identify trends, and made recommendations.

•Supported Project Management team’s adherence to project management best practices and methodologies, updating project management process documentation as processes evolved.

•Conducted quarterly faculty (30+) training on course schedule development in the Banner application.

Department of Transportation, Richmond, VA 2004 – 2005

Project Management Consultant

Elicited the business requirements and developed technical solutions. Involved in developing the implementation approach and managing the impact on all business areas. Responsible for all aspects of the project from business analysis to plan management, stakeholder engagement and risk management. Met the project deadlines.

Conducted Independent Verification and Validation Management Audits for the Virginia. Information Technology Agency on time and within budget.

Ensured the requirements were mapped accurately to the business needs and approved by all the appropriate stakeholders.

Preparation of user and system test plans

Initiated startup project to track costs and return on investments of assets.

Created project documentation and ensured that it was in a format that could be easily shared with and understood by stakeholders

Northrop, Raleigh, NC 2000 – 2004

Principal Consultant

Co-lead managed the delivery of critical project activities and reported status of milestones to management during all phrase of the project.

Provided status to senior management as required in accordance to PMO methodology.

Team leader for the RMD application project and delivered project on time and within budget.

Provided oversight of the development and testing for senior management and provided status as required in accordance to PMO methodologies.

Developed plans for determining cost of the equipment, Return on Investment (ROI) for the equipment and for the reduction in staff on the EDW project

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