Customer Service Clerk

Blair & Associate Inc.

Tulsa, OK

August 2005-January 2016

• Used software tools including: Great Plains, Microsoft, Excel, Word* Provided information about products and services.* Received and processed incoming phone calls from customer or client base.* Recorded details of customer transactions, interactions, inquiries, complaints.* Prioritized data entry daily to ensure customers’ needs were met.* Ensured that appropriate changes were made to resolve customer concerns.* Effectively identified customer concerns over the phone.* Determined charges for services requested.* Collected deposits or payments.* Notified customers of claim investigation results.* Determined possible causes of customer complaints.* Maintained effective working relationships with customers, sales personnel, internal departments, stores.

Customer Service Representative

Cox

Tulsa, OK

August 2003-January 2005

• Used software tools including: Mircosoft, Word, Excel* Spoke with customers by phone.* Provided information about products and services.* Took and recorded orders.* Received and processed incoming phone calls from customer or client base.* Prioritized data entry daily to ensure customers’ needs were met.* Ensured that appropriate changes were made to resolve customer concerns.* Effectively identified customer concerns over the phone.* Assessed validity of customer complaints.* Determined possible causes of customer complaints.* Provided sales support.* Maintained a positive and professional phone demeanor.

Education

Associate's Degree, Applied Science

Tulsa Junior College

Tulsa, OK

September 1975-June 1977

1975 – Graduate of Edison High School, 1975 – 1977 – Tulsa Junior College, Tulsa Associate Degree in Applied Science

Associate's Degree, Applied Science

Tulsa Junior College

Tulsa, OK

September 1975-May 1977