IRIS PINKNEY

Professional Summary

Critical thinker who is results driven. With over 30 years of professional experience, am adapt at Project Management, multitasking, and being a team player. Being educated in multiple disciplines, I am a change champion with excellent written and verbal communication skills, able to communicate on a technical level with IT specialists as well as, teach and transfer knowledge to laymen. I excel in advising, coaching, training, developing, mentoring and implementation.

Professional Experience

The Core Institute (February 2016 – Present)

EMR Programmer

Responsible for data analysis and conversion and adaptation of existing VFE forms to newly implemented practice requirements.

Updating of desired obs terms

Updating and re-writing MEL expressions.

Performed text translations

GE Centricity (August 2014 – February 2016)

Implementation Analyst (July 2012 – August 2014)

Managed implementation of Systems Development Life Cycle of GE Centricity, served as project manager, directing the 5 stages including Initiation, Planning, Execution, Monitoring, and Go-Live.

oForms development

VFE Forms

Editing of CCC forms

oCreated letters, stationary, handouts,

oWorkflow improvement, and development

oSet up of users, super users, groups, roles, specialties and providers

oUser training via formal classroom training and elbow to elbow collaboration

o

Served as overseer for migration of legacy systems, abstracting pertinent information per facility policies and procedures maintaining HIPAA guidelines and security.

Payments MD/Apollo MD (October 2010 – August 2014)

While working closely with business partners and IT personnel during the design and configuration stages, I developed an outstanding record of delivering complex technology and system integration as Go-live support. Responsible for Workflow Analysis and design

Trained users and general support throughout conversion period.

Full Oracle implementation

oDevelop VFE forms

oUpdated and edited CCC forms

oCreated letters, and handouts

oWorkflow restructuring

oManaged timelines to meet schedule on budget

oCommunicated with stakeholders throughout coversion

oSet up users, roles, groups, and specialities

oAdded phones notes

oCompleted Surescript enrollment for e-scripts integration

AR Manager (February 2011 – July 2012)

Responsible for the revenue cycle of claims for ambulatory services, managing inventory which exceeded $12M annually.

Duties included maintaining core matrix for each dataset including daily review of front line edits, denials, and accounts in pending status throughout the revenue cycle.

Worked from various reports via IDX/Centricity, Emdeon, and Excel, tracked and corrected billing errors.

Manged a group of 5-12 FTE responsible for claims follow –up and collections.

Special projects included the development of on board forms for observation terminology reporting.

Created and maintained professional relationships with various payers, to enhance ability to expedite payments when possible.

Consistently exceeded core metric measurements, earning 90% or better on monthly audits.

Maintained positive working relationships with peers, and managers.

Successessfully managed collections of claims for across entire billing regions.

Assisted customer service department with two special projects; 1) reducing call abandonment rate, 2) processing back log of correspondence.

Patient Financial Services Coordinator (October 2010 – February 2011)

Actively engaged with patients to discuss accounts, update insurance for health, auto and worker’s compensation claims.

Performed collections on accounts.

Troubleshot billing issues, identify trends.

Communicated with peers, managers, patients, attorneys, and health care providers, to resolve billing issues.

Created and maintained Excel databases to track several position activities.

Knowledgeable and competent in the use of various software systems utilized in the medical billing industry.

R&I Solutions, LLC (January 2009 – April 2010)

Owner/ Project Manager / Operations Manager

As owner and operations manager, handled the administrative functions of the business which included researching, planning, and negotiating bids for contractual work performed on various properties.

Performed all bookkeeping task, office administration, clerical and inventory control.

Additionally, also worked on the properties, performing lawn maintenance, painting, and minor property repairs.

Exam Services (January 2008 – December 2008)

Sales Manager

Responsible for coaching and developing team of sales associates, selling postal exam preparation material.

Supervised a group of 22-30 agents, handling training, administrative, evaluative functions, monitoring and feedback.

As a manager in a competitive sales environment, was a recipient of multiple awards and incentives for sales performance.

First Data Corp (April 2005 – March 2007)

Account Executive

Responsible for generating revenue through B2B sales.

Utilized consultative selling techniques to sell credit card processing services to business merchants.

Created and maintained a database of clients for follow-up and future needs assessments.

Consistently meeting and exceeding monthly sales quotas on both inbound and outbound campaigns.

AT&T (June 1999 – March 2005)

Team Leader (April 2002 – March 2005)

Supervised a group of sales representatives, who had previously never met the center’s sales objectives.

From April 2002 Through March 2005, under supervision the team’s performance met and often exceeded the center sales objectives.

Over a 24-month period, team consistently ranked in the top 10% of the center competing with 35 other sales teams.

Demonstrated ability to manage change, by effectively coaching three different sales teams in a five-month period.

While each team varied in performance dynamics, successfully coached and developed low performers to higher performance levels with an average of 30-40% increase in sales performance.

Other supervisory functions included ongoing documentation, performance evaluations, payroll tracking and reporting.

Leadership Development (June 1999 – April 2002)

Supported Agency Training and Development managers that supported external telemarketing agencies.

Responsible for monitoring sales, training, performance tracking and certification of sales representatives selling AT&T products via external telemarketing channels.

Coldwell Banker (December 1996 – April 1999)

Residential Real Estate

As an independent consultant, was responsible for preparing presentations and marketing properties for potential homebuyers and sellers.

Provided complete customer service for all the clients assisted with the purchase or sell of a home, which included maintenance of records, administration of correspondence, and coordination of marketing efforts, both for personally, and the properties that listed for sale.

Lucent Technologies (January 1996 – July 1997)

Assistant Manager/International Accounts Receivable

Responsible for maintenance of international accounts in the Asian and Far Eastern Regions.

Supervised four subordinates and coordinated all incoming and outgoing correspondence from department related to the collection of the accounts while ensuring good customer relations.

Monitored and managed currency exchange transactions for monthly receivables in excess of $5M.

Education

B.S. Healthcare Management and Administration (2013)

South University, Savannah, GA

B.S. Business Administration (1982)

Indiana State University, Terre Haute, IN

Residential Real Estate (1995)

Barney Fletcher School of Real Estate, Atlanta, GA

Various Certificates in PC software (1994)

Executrain, Atlanta, GA

Contact this candidate