Mellonie J. Smith, GN

*** ********* ******, *********, ** 27522

904-***-****

acvcfv@r.postjobfree.com

EDUCATION

A.S., Nursing, 2013

Breckinridge School of Nursing and Health Sciences, ITT Technical Institute Jacksonville, Jacksonville, FL

B.A., Health Care Administration, 2010

Ashford University, Clinton, IA

A.A., 2004

Florida Community College at Jacksonville, Jacksonville, FL PROFESSIONAL EXPERIENCE

Wake Med, Raleigh, NC Surgical Technician, Operating Room Jul 2015-Present In this position, act in the role of an allied health professional, who is an integral part of the team of medical practitioners providing surgical care to patient populations such as neonates (birth - 28 days), children (1 month - 14 years), adolescents (15-17 years), adults (19-70 years), and geriatric (over 70 years). Function under the supervision of a surgeon and/or registered nurse to ensure that the operating room environment is safe, that equipment functions properly, and that the operative procedure is conducted under conditions that maximize patient safety. Possess and utilize my expertise in the theory and application of sterile and aseptic technique that combines the knowledge of human anatomy, surgical procedures, and implementation of tools and technologies to facilitate a physician's performance of invasive therapeutic and diagnostic procedures. PPD, Morrisville, NC Medical Communication Specialist Nov 2014-Feb 2016 Provide appropriate and accurate medical and technical information with high quality customer service, while maintaining excellent customer service. Research and respond to inquiries. Create and maintain documentation according to SOPs, protocols, FDA GCPs and regulations. Documents interactions according to PPD and client guidelines. Responsibilities also include identifying and recording adverse events and product complaints. Processes fulfillment (e.g., mail, fax, e-mail) and administrative responsibilities as needed.

Baptist Beaches, Jacksonville Beach, FL Obstetric Surgical Technologist Dec 2010-Dec2014 This position functioned as a dual position. As a health unit coordinator, this included new born record keeping, birth certificates, clerical duties, and monitoring visitor flow into a secured unit. When functioning as an OB surgical tech, one was responsible for assembling, organizing and maintaining a sterile field for operative procedures. Anticipated the needs of the surgeon and progression of the case and prepare accordingly. Proper disposition of specimens and instruments, according to SOPs. Worked with entire surgical team to minimize anesthesia time and promote patient safety. Memorial Hospital, Jacksonville, FL Lead Obstetric Surgical Technologist Oct2005-Jan2011 Under the direction of the surgeon and registered nurse staff, the obstetric surgical technologist did assist in C-Sections, prepared the operating room for the procedure, assisted the surgical team during the procedure, monitored sterile technique at the operative site, cleaned and restocked the room post procedure. Would also assist in Triage by obtaining fundal height, vital signs, and applying fetal monitors. Readied and assisted patient and physician with speculum exam, bathing, showering, and ambulating with patients. Assisted and relieved the Unit Secretary as needed. Placed orders, charges, and obtains lab / test results; discharged patients from computer. Assisted in nursery with feeding, diapering, bathing neonates as directed by RN. Assisted in nursing care and preparation of surgical patient by performance of routine and delegated duties. Was responsible for assisting the surgeon, helping in the central sterile processing department, restocking and changing over rooms between procedures. Performed housekeeping duties as necessary and assisted in maintenance of all supplies. Assisted with and delivered safe, effective intra-operative nursing care until patient was transferred from the operating room suite.

UT Medical Center-UOS, Knoxville, TN Orthopaedic Surgical Technician Mar2009-Sept2009 I fabricated, adjusted and removed orthopaedic devices; applied mobilization and immobilization devices; apply skin, skeletal and manual traction. Served as a technical advisor to the hospital personnel in matters pertaining to orthopaedic devices and equipment; represented the other Orthopaedic Surgical Technologists on my team at medical, nursing and administrative meetings, as well as adhered to and implemented established hospital policies and procedures of the work place. Restocked and ordered orthopaedic equipment and supplies. When necessary, removed sutures, staples, Steinman pins and K-wires; changed dressing and cared for wounds; applied, adjusted, and removed casts; drew up injections for medications used on the sterile field; assisted Orthopaedic Surgeons in reduction of fractures, along with cleaned and stocked operating rooms. US Dept. of Homeland Security/TSA Transportation Security Screener Oct2004-Sept2005 As a Transportation Security Screener, I performed a variety of duties related to providing security and protection of air travelers, airports and aircraft. I was responsible for identifying dangerous objects in baggage, cargo and/or on passengers, and preventing those objects from being transported onto aircraft. I was required to perform various tasks such as: wanding, pat down searches, operation of x-ray machines, lifting of baggage (up to 70 pounds), and screening and ticket review using electronic and imaging equipment. I may have had to perform passenger screening, baggage screening or both. I was expected to perform these duties in a courteous and professional manner. Continuously and effectively interact with the public, giving directions and responding to inquiries in a reasonable tone and manner. Maintained focus and awareness within an environment containing numerous distractions, people, and noise. Stand and remain standing for periods up to 3 hours without sitting. Lift and/or assist another individual to lift (from the ground) an object weighing 70 pounds. Worked within a stressful environment, which includes noise from alarms, machinery, and people, distractions, time pressure, disruptive and angry passengers, and the requirement to identify and locate potentially life-threatening devices and devices intended on creating massive destruction. Made effective decisions in both crisis and routine situations.

Citibank, N. A., Jacksonville, FL Customer Service/Sales Associate May2002-Jan2005 Provided superior customer service, and support to the Financial Center team in achieving business goals by performing transactional services and maximizing cross-sell opportunities. Delivered the optimal customer experience by greeting, servicing, and referring consumer and business banking customers as appropriate. Drove efforts in the Financial Center to identify and implement service behaviors that improved the overall customer experience. Handled and resolved complaints/issues on behalf of Financial Center customers promptly and effectively. Identified customer needs in order to effectively refer bank products and services. Proactively educated customers on utilizing available access channels (i.e. ATM, Online and Telephone Banking). Interfaced with Commercial Business, Consumer Lending, and Smith Barney to ensure ongoing communication with regard to existing and future customer needs. Supported sales/service activities within the Financial Center by participating in seminars, micro-marketing events, promotional campaigns, product initiatives, etc. Adhered to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets.

AIG-American General, Jacksonville, FL Insurance Agent Apr1999-Apr2002 Sold to and serviced existing client base developed through VALIC's group sponsored relationships. Built on current client relationships to provide our clients with products such as annuities, mutual funds, life insurance and long term care insurance. Utilized my ability to quickly learn and market a variety of financial products and services, all while demonstrating exceptional communication; effectively utilized technology for sales presentations and account servicing. Built customer loyalty, initiated actions that contributed to team success. Utilized proper time management with my ability to work with very limited supervision.

U.S. Navy (Active), Mayport, FL Engineman Jul1996-Aug2000 Enginemen operated, serviced and repaired internal combustion engines used to power some of the Navy's ships and most of the Navy's small craft. Most enginemen worked with diesel engines. Enginemen also operated and maintained electrohydraulic controllable pitch propeller systems and steering engines, refrigeration and air conditioning systems, air compressors, desalinization plants and small auxiliary boilers. Enginemen performed their duties in surface ships. The duties performed by Engineman include: aligning fuel, water and air piping systems and controlling operation of diesel engines used for ship and small craft propulsion, and to generate electrical power; cleaning, lubricating, adjusting, testing and performing other preventive maintenance on diesel engines, reduction gears, air compressors, hydraulic or pneumatic clutches, steering engines and controllable pitch propeller systems; operating and maintaining desalinization plants used to make fresh water from sea water; operating and servicing refrigeration plants and air conditioning systems; repairing or replacing valves, pumps, compressors, heat exchangers and control devices used with diesel engines and gas turbines; making entries into and analyze machinery operating records and reports. LICENSES and CERTIFICATIONS

Basic Life Support (BLS) Healthcare Provider, American Heart Association, January, 2016

Advance Cardiovascular Life Support (ACLS) ACLS Provider, American Heart Association, February, 2013

Pediatric Advanced Life Support (PALS) – PALS Provider, American Heart Association, American Academy of Pediatrics, March, 2013

Lean Six Sigma White Belt Certified (LSSWB), Management and Strategy Institute, August 2014 PROFESSIONAL DEVELOPMENT

Forbes School of Business, Ashford University San Diego, CA Candidate for Master of Business Administration (MBA) Expected 2017

•Concentration in Information Systems

Prior to PPD:

Trained as a Surgical Technologist and Central Supply Assistant, 2007

Trained in CPR and First Aid, 2005

PROFESSIONAL AFFILIATIONS

Alumni Member of the National Technical Honor Society at ITT Technical Institute since 2012

Alumni Member of Phi Theta Kappa Society, International Scholastic Order of the Two-Year College, Upsilon Eta Chapter since 2003 Association of Clinical Research Professionals since 2000

COMPUTER EXPERIENCE

Windows XP, Windows NT, Windows ME, Windows 2000, Windows 95-98, Mac 0SX, Mac OS 8.6, Mac 0S9, DOS, Microsoft Office XP, Microsoft Office 2000, Microsoft 1997, MS Word, MS Access, MS Excel, Internet Explorer, Outlook, Outlook Express, PowerPoint, Adobe Photoshop, Turbo Tax, Quicken, QuickBooks, QuickBooks Pro.

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