Koushik Nath Linkedin Profile: https://goo.gl/CXGA8i

+91-898*******/ 727-***-**** acvc6l@r.postjobfree.com

Qualification

I am an MBA professional with 5+ years of expertise in requirements elicitation, business process analysis, project management and business development

For the last 5 years I have helped deliver projects in mobile/ web technologies, ERP/ CRM, e-Commerce/ internet marketing and airline domain

Majorly my work has been into Business Analysis across projects, spearheading requirement gathering, change impact analysis, time/ effort estimation and requirement reverse engineering

Though from time to time as an acting Project Manager I have orchestrated teams of designers, developers and testers from kick-off till go-live phase and partnered clients through fulfillment items

I have demonstrated ability in developing use case diagrams, user stories, BRD, SRS and process flows that effectively describe the recommended functional solution and its validations

Employment

Randem as Business Analyst / Project Delivery Manager Jul 2015 to present

At Randem, I facilitate as a Project Delivery Manager, Business Analyst and a Trainer. Technologies I am working with are BigCommerce, Demandware, iOS, FieldForce, cloud, Middleware ERP and CRM.

As a Business Analyst I drive the requirement gathering/ analysis phase and document and define the requirements, changes, enhancements as user stories and stack them in MOSCOW model

I have re-engineered the change management process by creating a requirement traceability matrix (RTM) which eased the resourcing process to these added requirements by using the RACI model

As a Project Manager I administer the solution implementation, create, research and respond to help tickets and JIRA, device solution for identified risks and maintain the SCRUM backlog

I have incorporated daily stand-up meetings and sprint retrospectives which enabled the team to resolve blockers effectively and enhanced overall development coordination

As a trainer I coach new-recruits and experienced team members, both on-shore and off-shore, on agile best practices, project management tools such as JIRA, Confluence and TeamWork app

Internally I remodeled the recruitment flow right from resource requirement identification to hiring, their performance appraisal and the SDLC as a whole, after identifying the lack of a laid down process

Optimize IT Systems as Business Analyst Feb 2014 to Jul 2015

At Optimize my role was that of a Business Analyst and a Trainer. Technologies I worked with are Android, iOS, SQL, SalesForce, Augmented Reality (AR), cloud and PhoneGap.

As a Business Analyst I controlled things end to end, functional/ technical requirements, meeting notes, change requirements (CR), UI/ UX requirements, test strategy validations, go-live schedule

I coordinated JAD sessions with both internal and on-shore (US) teams to analyze the documented business requirements against the recommended functional solution and the business model

I headed the BA domain for CMMI appraisal process and successfully cleared interviews on BA techniques, maintenance of RTM, test case review, UAT and overall SDLC procedures as followed

As a trainer I forged the way for new recruits to learn/ work on the different tools we used for issue tracking, requirement management and decision log by creating presentations and workshops

Internally, apart from initiating trainings on tools and development best practices, I created content for OIT’s new website and enhanced its UI/ UX with simple user-end suggestions

IBM as Project Associate / Product Specialist Sep 2012 to Oct 2013

At IBM I donned the hat of a Project Associate and a Product Specialist. Technologies I worked with are QuickBase, cloud, SAAS, ERP and Point of Sale (POS).

As a Project Associate I interviewed customers/ end-users and clarified requirements that had to be coded and custom integrated in the vanilla Intuit software version

I streamlined and documented the non-supported features and the requirements as user cases, BRS/ SRS and prepared a business flow (Business Entity Diagram) to remove any ambiguity later

I partnered with the end-users and resolved any queries and smoothed out any kinks that surfaced during the UAT phase and provided with the modified end-user manual

As a Product Specialist I consulted the customers on their business requirements and suggested that particular off-the-shelf Intuit product for them, which would have a much shorter time to delivery

SpiceJet Airlines as Junior Systems Analyst Oct 2010 to Sep 2012

I started my career at SpiceJet as a Junior Analyst and was responsible for tracking and reporting operational and maintenance quality metrics.

I analysed and extracted reports from the BI analytics software on technical misdemeanours during engineering checks on flights to log them for remedial action

I quantified the technical, performance and compliance gaps that were identified by the BI analytics software against the base guideline value of the organisation

I had earned a reputation for successfully keeping a check on the reported issues against the ceiling for maintenance error management system (MEMS) by conveying timely remedial measures for them

I suggested for the exclusion of Rusada MM software and include the MM modules in the existing Airline Resource Management System (ARMS) software, which lowered overall cost to operate

Projects

Some of the projects I have been involved with:

The Hershey’s Company, world-renowned manufacturer of chocolate and non-chocolate confectionary.

As a Business Analyst, derived requirements from raw MS-word data and oversaw designing a mobile application that would aid users visit Hershey’s Chocolate World by allowing them to find information, signup for offers and events and plan their itinerary for a visit with their families or friends.

Outcome: Annual footfall at Hershey’s Chocolate World rose by 25%.

Subaru, a Japanese automobile manufacturer

As a Project Manager, headed my team to develop and integrate the new ACC module in the existing FieldForce app implementation, which helped the field engineers and distributors to seamlessly communicate with their customers directly and automate the process of task creation and administration.

Outcome: Decreased service turnaround time to 50% and increased customer satisfaction index.

TeleCommunication Systems, a leading global telecom company.

As a Business Analyst, derived functional and non-functional requirements through a series of interviews with the client to develop a non-emergency issue reporting application for civilians. A prototype was also created along with the app for a more variety of applications such as an issue registering app in schools, universities and in military, which is changing the way issues are reported to authorities.

Outcome: A working CVP prototype ready for application in different systems with a little re-configuration.

WA Fresh Delivered, an Australian FMCG manufacturer and distributor

As a Project Manager, derived technical and functional requirements from the client, drove development of the new website and automated the process of purchase order and invoice generation for vendors and implemented a checkout process which automatically suggested his customers the next shippable dates based on time of purchase and non-shipping days.

Outcome: Revamped website with complete automation of the order generation, payment and shipping process.

Intuit, a top software firm in finance domain.

As an off-shore Product Specialist, pioneered in implementing a self-help wizard that directs application users to answers for a variety of known issues and errors instead of the customer calling the free helpline number every time. Also, did requirements elicitation to re-configure and deploy Off-The-Shelf products as per the customer’s business needs.

Outcome: Waiting time for customers reduced to nil, and customer satisfaction index peaked.

Spicejet, a no-frills international airliner.

As an analyst, I revamped the tracking and reporting of technical, performance and compliance gaps in the operation of ARMS software used for resource allocation and engineering warehouse management of the airline. Worked with ARMS’s IT team to bring down the cost of the software operation by identifying and disabling unnecessary modules that was bulking up the expenditure.

Outcome: Smoother operation and reduced ambiguity resulting in lesser grounded flights, which in turn increased profit.

Education

MBA from West Bengal University of Technology

BSc from SCM Institute of Engineering and Technology

Software Skills

Atlassian JIRA and TeamWork

Atlassian Confluence

Basic SQL

Microsoft Visio and Lucidcharts

Invisionapp and Zeplin

Balsamiq and Clarify

Rewards and Recognition

Rewarded by OIT management for extensive end-to-end documentation - “Story Teller” 2014 – 2015

Recognized for OIT’s requirement engineering assessment, CMMI Dev 1.3 ML 3 appraisal

Represented OIT in corporate TT cup, Kolkata 2014

Recognized by Intuit as "Best of the Best" - FY13 Q2

Additional Information

I have bilingual proficiency in : English

My passport no. : H5261578

My PAN no. : AFNPN6077N

Industry experience : IT, ITES, e-Commerce/ internet, airlines

Check out my website : http://koushik.strikingly.com/

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