John Romdahl

Vienna, VA *****

703-***-****

acvbw8@r.postjobfree.com

https://www.linkedin.com/in/jromdahl

SUMMARY OF QUALIFICATIONS

A results-driven telecommunication professional with over 15 years in the field. Extensive experience in switch translations, routing, provisioning and troubleshooting the PSTN network and a broad knowledge implementing TDM and VoIP-SIP trunk provisioning, maintenance and troubleshooting enterprise backbone networks.

CompTIA A+ and Network+ Certified

TDM/IP routing and trunk maintenance

Voice & VoIP Trunk builds

Alcatel-Lucent, Genband and Sonus

Complex and local line translations

PSTN/LERG routing

TECHNICAL SKILLS

Switches: Alcatel-Lucent 5ESS LDP, Nortel DMS250/CS2k, and Sonus (PSX, NBS, SGX, GSX, EMS, SBC)

Network Analyzer: Irisview, Wireshark, GeoProbe, SolarWinds, Web Help Desk, CDRSS, GCS, and Proscan

Ordering systems: AVOM, Xpercom(Xing), BGW, eASR, TBS, Metasolv M6, and TBS

Other: Cisco IOS, Acuite, Tekelec (Eagle STP), Remedy, NMA, ETMS, VAM (NVAM, ConnectVu, ATP), MASTARS, Naviscore, vRepair, and RTE7

PROFESSIONAL EXPERIENCE

Secure NOC Engineer (Contractor) 06/2015-Present

BT Federal, Reston, VA

•Responsible for customer support and trouble resolution in a 24/7/365 operational environment.

• Assist in the implementation and management of SolarWinds Orion NMS, NPM, NCM, VNQM and Web Help Desk for monitoring secure private MPLS WAN for sites across BT (British Telecommunications) Federal Network.

• Establish, configure, test, monitor, and troubleshoot connectivity to customer locations. Identify network or system events, and provide support including troubleshooting, problem analysis, and event isolation.

•Configure network switches, routers, and network applications.

• Router test and turn up for Cisco routers, verify ping, telnet access, configure ACL’s, community strings, verify access and add nodes to SolarWinds for monitoring.

•Load and maintain Cisco networking software (IOS) configurations.

• Implement IP SLA operations on all nodes to monitor round trip time, UDP jitter, packet loss, packet out of sequence and latency.

• Maintain trouble tickets, using WHD, to asses issue and resolve troubles in a timely manner.

• Create MOP’s and training documents for NOC team.

NOC Engineer (Temporary Contract Position) 2014-2015

FairPoint Communications, Manchester, NH

Positioned in the FairPoint 5ESS NOC providing support for the installation, configuration and troubleshooting of the hardware, software, host and peripheral components.

Worked hand in hand with field technicians to maintain the integrity of the Class 4/5 5ESS switching network.

Prepared and maintained network trouble tickets by use of Remedy and Network Monitoring and Analysis (NMA).

Extracted Local Service Requests (LSR) from Metasolv (M6) for ISDN PRI, T1’s, Trunk Groups and local lines for installations and disconnects, covering the North East area while performing the necessary local and complex translations, testing, end to end testing for turn ups, and troubleshooting for order completion and customer resolution.

Translations Engineer III 2001-2014

Verizon Business, Ashburn, VA

Technology

Charged with the routing, provisioning and troubleshooting of Verizon Business TDM and VoIP LD Network.

Performed Complex and basic translations in the Alcatel-Lucent 5ESS, Nortel DMS250/CS2k, Sonus Session Border Controller, PSX Policy Server and Voice Gateway switches.

Serviced, installed, tested and turned up customer trunking, including Analog, Digital, DS0, DS1, DS3’s, T1’s, T3’s, ISDN (PRI) and SIP-T on the Lucent 5ESS, Sonus and Nortel DMS250/CS2k

Supported the field in converting customers to the Verizon LD network, including PBX and Key System compatibility.

Performed extensive testing on translation changes prior to implementing production traffic.

Responsible for routing new traffic to the network across all switch types based on NPA NXX, LERG, LRN, LNP and OCN.

Assisted various CLEC’s and ILEC’s for Tandem re-homes, area launches, migrations, point code changes, MDN’s and EN’s (Emergency Notifications).

Monitored and identified performance issues for VoIP traffic to ensure continued, uninterrupted service for wholesale customers for SIP to SS7 interoperability and assisted in the IP connection turn ups.

Responsible for configuration, testing and routing SIP gateway and peering connections with carrier partners and large capacity customers. Ensured customers/carrier partners' configurations met SIP standards with regards to signaling, CODEC’s choice and call processing. Led end to end testing efforts for all call types and certified SIP connections were ready for production traffic. Documented testing procedures, as well as individual testing results for review.

Configured SIP Service Groups and built policers using NIF sub-interface and validated SIF assignments.

Added signaling zones and configured policers on IP trunk groups to white-list incoming IP addresses using the VLAN tag issued from engineering.

Configured IP trunk groups in the NBS/GSX with parameters such as call direction, CAC (Call Admission Control), call limits, bucket size, fill rate, mask, media NIF (Network Interface) groups for RTP, Class of

Service (COS), Carrier Selection Priority, Element Routing Priority, Packet Service Profile.

Provisioned, installed, augmented and disconnected CCS7 linksets and STP pairs in Tekelec STP via TIRKS documentation.

Created and initiated MASTARS (Maintenance Activity Scheduling, Tracking And Reporting System) to coordinate routine network maintenance to prevent inadvertent customer impact.

Provisioned and rebuilt VZ fGNS’ LD network for DA/NonDACC/Operator traffic in the 5ESS LDP and Sonus platforms.

Team Leadership

Team lead on trouble tickets for Opt G Translations group (Voice and VoIP), providing 2nd level support for the NOC in resolving network troubles for NADP routing, NPA NXX, LNP, LRN, SS7, ISUP, SIP and various other issues.

Managed weekly team on-call schedule to ensure 24/7 customer coverage for off hour and weekend support.

Single Point of Contact and lead for all DAV/DAL, ISDN PRI’s and Toll Free/DID related translation and trunk builds for customers in the 5ESS and Sonus for VzB.

Documentation

Compiled monthly metrics and delivered comprehensive updates to management.

Created, reviewed and updated documentation to meet ISO 9001:2008 standards.

Established and provided technical training documents for team members and trained other groups as needed.

Network and Line Translations Specialist 1999-2001

Winstar Communications, Herndon, VA

Analyzed CTRs (Complex Translation Request) to remotely translate the request into the 5ESS.

Provisioned and built network trunks to handle various types of traffic between CLECs and ILECs.

Activated and troubleshot routing, screening, Centrex, LD, ISDN-PRIs and line features.

Identified access tandems to route IntraLATA or InterLATA and update any changes found in LERG.

Performed call through testing for E911, DA, Operator Services, LD and Local.

Prepared matrix for all new NPAs/NXXs from the monthly LERG (Telcordia) for each office.

Used Remedy to investigate trouble tickets and troubleshot customer issues and assisted and supported Field Technicians at the customer’s premise.

Telco Data Analyst 1996-1999

UUNET Technologies, Fairfax, VA

Primary responsibility was handling (ISDN, Frame Relay, T1 etc.) invoices from multiple telecommunications companies.

Verified vendor information and billing amounts to correspond with UUNET billing contracts and current tariff and tax codes.

EDUCATION AND CERTIFICATIONS

CompTIA Network+ Certified, 2015

CompTIA A+ Certified, 2016

Currently pursuing CompTIA Security + Certification

Washington Business School; Integrated Processing Diploma Falls Church, VA

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