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Engineer Customer Service

Location:
Phoenix, AZ
Posted:
June 19, 2016

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Resume:

Marco Zacarias

US Citizen

Tucson, AZ *****

520-***-****

acvbok@r.postjobfree.com

Linkedin.com/in/ZacariasEngineering

Objective

To obtain the Manufacturing Engineer position where I can apply my experience and extreme attention to detail while expanding my knowledge and evolving my skills within a challenging environment.

Manufacture Process

Experience

Johnson Controls – Junior Manufacturing Process Engineer

Develop manufacturing processes by studying product capabilities, requirements & demand

Tucson, AZ

Apr 2016 – present

Responsible for performing time studies, analyzing processes, production balancing, support engineers & production line

Improve manufacturing efficiency by analyzing work flow, space requirements, equipment layout & applying LEAN tools

Lead Kaizen events by analyzing bottlenecks & root cause analysis to design, develop & implement improvement action plans

Developed & integrated work instructions to assembly line cells to balance line, decrease training & cycle-time

Steering committee member with purpose to train & implement 5S principles to achieve continuous improvement

Contact Center Experience

Centene Corporation & C3/Customer Contact Channel Inc.

Provider Services Claims Specialist & Customer Service Representative

Tucson, AZ

Nov 2014 – Apr 2016

Answered inquiries by researching, exploring & clarifying desired information in a professional manor

Successfully negotiated resolutions in a sympathetic/empathetic approach while maintaining control of call

Applied LEAN tools to multi-task & navigate multiple systems quickly & accurately in a fast-paced environment

Accepted & implemented new business regulations, policies & procedures while serving as a mentor for new employees

Aeronautical Mechanical Structural Design

Experience

Stirling Dynamics – Aeronautical Engineer

Structural Design & Analysis on the Cessna 525 & E2-D Platform:

Kirkland, WA

Jul 2013 – Jun 2014

Designed, simulated, optimized & developed innovative refueling probe component that eliminates F.O.D.

Verified feasibility using analytical/technical skills & engineering analysis coinciding with FEA & 3D CAD software

Collaborated with senior manufacture engineers through verbal/written communication to verify manufacturing feasibility

Managed tasks, prepared technical reports & presented progress to clients & upper management using MS Office

Embry-Riddle - Aeronautical Detail Design Engineer

Daytona Beach, FL

Jan 2011 – May 2013

Cessna 177 Wing Component, Fuselage & Landing Gear Structural Analysis:

Contributed to team success by initiating work flow, planning, scheduling & organized team meetings

Mentored fellow engineers in structural stress analysis in various components utilizing 3D CAD & FEA software

Researched corrosion prevention, maintenance procedures & simplified the fabrication process while obeying FAR's

Collaborated with teammates to generated technical stress reports & presentations using MS Office

Quality

Experience

GE Aviation - Quality Engineer Internship

Component Repair for the CFM 56 & CF 34 Engine line

Strother Field, KS

May – Aug 2012

Applied LEAN tools & techniques to reduce cycle-time & production cost while achieving continuous improvements

Designed & developed technical user manuals to implement portable coordinate measuring machines

Designed & coordinated the manufacturing of portable coordinate measuring machine fixtures

Coached technicians of newly implemented equipment use & troubleshooting to drive cost reduction

Prepared & presented newly implemented equipment impact to upper-management using MS Office

Developed & integrated work instructions to all workstations to reduce audit findings & drive continuous improvements

Process

Supervisor

Experience

Agricola El Rancho Las Ranas – Process Engineer Supervisor Internship

Successfully lead a 40+ team to cut cost, increase quality & maximize production of product

Naco, SO, MX

May - Aug 2011

Prepared shipments ahead of schedule by communicating job expectations, planning, monitoring & job appraisal

Derived techniques to measure employee performance by monitoring personnel, work flow & resources

Designed & developed innovative device while applying LEAN methods to reduce labor, cycle-time & overall cost

Coached technicians in existing & newly developed processes & operation procedures

Ensured integrity of product & processing practices by enforcing safety policies & procedures

Designed, controlled & improved the manufacturing process & system design through a collaborative effort

Education

Embry-Riddle Aeronautical University

Bachelors of Science in Aerospace Engineering

Specialization: Aeronautics

Daytona Beach, FL

May 2013

Skills

Engineering Software:

SolidWorks, Catia V5, eDrawings, MatLab, Nastran, Femap, MathCAD, PC-DIMS…

Office Software:

Microsoft Office: PowerPoint, Excel, Project, Word, Lync & Outlook

LEAN Tools:

5S, Bottleneck Analysis, Continuous Flow & Improvement, The Real Place, Policy Deployment, Key Performance Indicator, Value Stream Mapping…

Relevant Courses:

Aircraft Detail Design, Aerospace Structures, Fluid & Solid Mechanics, Aerospace Engineering Materials, Graphical Communication & Drafting,…

Languages:

Fluent in Spanish & English



Contact this candidate