VIRGINIA L TISCARENO

Mobile: 305-***-**** E Mail: acvblk@r.postjobfree.com Miami, Florida

OBJECTIVE

Obtain a position as a team player in a people oriented organization where I can maximize my customer service experience in a challenging environment to achieve the corporate goals. EDUCATION

Roosevelt University –Chicago, IL

Bachelor in Applied Science Degree

Major: Tourism & Hospitality Management

May 2007

Robert Morris College Chicago, IL

Associate in Applied Science Degree

Major: Business Administration,

December 2004

Via Lingua Florence, Italy

CTEFL

August, 2008

PROFESSIONAL SKILLS

● TOEFL Certification

● Specialization in Business English

● Read, write and speak Spanish and English fluently

● Read, write and speak Italian at an Advanced level

● Proficient in Microsoft Word, Power Point, Excel, Access

● MOS Certification in Excel

● MOS Certification in Access

PROFESSIONAL EXPERIENCE

Rovia, LLC In Desintation Support O ctober 2015 present

● responsible for ensuring travel arrangements for holidaymakers run as smoothly as possible from beginning to end, as well as providing them with practical support throughout the trip. welcoming groups of holidaymakers at their starting point and announcing details of travel arrangements and stop over points;

● checking tickets and other relevant documents, seat allocations and any special requirements;

● helping with passport and immigration issues;

● assisting holidaymakers check in and settle into their accommodation;

● communicating a range of information on itineraries, destinations and culture;

● informing passengers of arrival and departure times at each destination on the itinerary and ensuring that all members of the group are back on the coach before departing from each stop;

● developing a specialist area of knowledge;

● using professional knowledge to answer questions from holidaymakers and to fulfil their expectations of the tour;

● making sure all travel arrangements run according to plan and that accommodation, meals and service are satisfactory;

● organizing entry to attractions and transport, such as car hire;

● ensuring that the tour is running smoothly for individual members of the group;

● responding to questions and offering help with any problems that arise, ranging from simple matters, such as directing a member of the group to the nearest chemist, to more serious issues, such as tracing lost baggage;

● making contact in advance with places to stay or visit to check details and arrangements;

● liaising with hotels, coach companies, restaurants and other clients;

● advising about facilities, such as sights, restaurants and shops, at each destination;

● occasionally making accommodation bookings on proposed dates Keller William Marketing coordinator O ctober 2015 present

● Schedule and organize personal marketing advertising on a monthly basis to ensure constant personal marketing.

●

● Locate vendors to produce and distribute marketing materials and request prices from them, assuring the best quality products for the best prices.

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● Maintain routine contacts with graphic designers, printers, mailers and other vendors to ensure that deadlines are met.

Mancunia Tours Travel coordinator J une 2013 August 2015

● responsible for ensuring travel arrangements for holidaymakers run as smoothly as possible from beginning to end, as well as providing them with practical support throughout the trip. welcoming groups of holidaymakers at their starting point and announcing details of travel arrangements and stop over points;

● checking tickets and other relevant documents, seat allocations and any special requirements;

● helping with passport and immigration issues;

● assisting holidaymakers check in and settle into their accommodation;

● communicating a range of information on itineraries, destinations and culture;

● informing passengers of arrival and departure times at each destination on the itinerary and ensuring that all members of the group are back on the coach before departing from each stop;

● developing a specialist area of knowledge;

● using professional knowledge to answer questions from holidaymakers and to fulfil their expectations of the tour;

● making sure all travel arrangements run according to plan and that accommodation, meals and service are satisfactory;

● organizing entry to attractions and transport, such as car hire;

● ensuring that the tour is running smoothly for individual members of the group;

● responding to questions and offering help with any problems that arise, ranging from simple matters, such as directing a member of the group to the nearest chemist, to more serious issues, such as tracing lost baggage;

● making contact in advance with places to stay or visit to check details and arrangements;

● liaising with hotels, coach companies, restaurants and other clients;

● advising about facilities, such as sights, restaurants and shops, at each destination;

● occasionally making accommodation bookings on proposed dates B aby and Friends Bilingual Preschool School Coordinator Rome, Italy July 2013 July 2015

● Present a professional, welcoming first contact to all clients, funders, vendors, board members, staff,media, etc. – by phone, in person, and email. Responsibility for development & implementation of efficient office systems

● Responsible for keeping office equipment maintained

● Responsible for organizational functions and general meeting support: including arranging, follow up calls,

● maintaining office space schedules, securing food and supplies, copying + faxing

● Responsible for incoming and outgoing mail, shipping and receiving

● Responsible for maintenance of common spaces for appearance and functionality

● Responsible for managing supplies and maintenance of storage areas

● Provide support for teams: staff travel arrangements and expense tracking, program and stipend supplies, etc.

● Provide support for Marketing/Communications; maintain mailing list, assist with mailings and packets, web updating

● Provide support for IT department: help monitor staff needs, assist staff with problem solving, assist IT staff as

● requested

● Provide support for Human Resources: interview schedule, applicant pool, resume files, orientation, monitoring time

● sheets

● Provide support for Finance; monitor staff credit card purchases and documentation, reconcile monthly VISA bill La Tenerezza Bilingual Preschool Preschool Teacher – Rome, Italy S eptember 2011 – June 2013

● Plan and implement activities to meet the physical, emotional, intellectual and social needs of the children.

● Ensure the learning environment is clean and safe. Comfort children and build children’s esteem.

● Observe children and make note of progress. Fosters reasoning and problem solving through active exploration and increasing level of interaction.

● Establish routines and provide positive guidance.

● Assists and supervises children through all activities.

● Accurately completes all classroom paperwork, including daily reports, accident reports and attendance records Skills Training –English Teacher Rome, Italy S eptember 2009 June 2011

● Provided one on one lessons to Italian military; assuring to customize each course to students needs, requests, and efficiency.

● Created lessons for all levels (elementary advanced) providing assistance with technical words, preparation for interview as well as international meetings.

Via Lingua – English Teacher intern Florence, Italy A ugust 2008

● Created and taught English lessons for elementary, intermediate and advanced level classes.

● Created and developed lessons for a one on one four week course. Provided conversational based classes to intermediate and advanced level students.

● Observed and provided feedback to other English teacher trainees. The Drake Hotel Guest Service Agent Chicago, IL 2 007

● Translated and created customized activities for VIP corporations.

● Greeted and registered guests, providing prompt and courteous service.

● Checked guests in and out of the hotel.

● Resolved guest challenges throughout their stay in the hotel .

● Upgraded guests, as required. Promoted hotel services, amenities and up sells products to the guests. The Drake Hotel Reservation Agent Chicago, IL 2 004 – 2006

● Processed reservations via telephone, email, and fax; entered customer information into Fidelio

● Provided excellent customer service

● obtained the Top Revenue Producer award in 2005.

● Created and maintained revenue files.

The Drake Hotel Human Resources Intern Chicago, IL S eptember 2004 December 2004

● Assisted the hotel in the translation of the employee manual from English to Spanish; consulted with hotel employees to determine their needs and priorities.

● Designed and prepared upcoming festive events.

Food Stuffs – Server Evanston, IL 2 003 – 2004

● Plan and organize activities; prepare and serve food at parties and special events for an average of 125 people at various companies.

● Coordinate the food and beverage inventory.

● Purchase food supplies for various events.

References Available upon Request

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