Edwin (Ned) Doerr, ITIL

Clarkston, MI ***** 248-***-****

acvamr@r.postjobfree.com https://www.linkedin.com/in/neddoerr INFORMATION TECHNOLOGY EXECUTIVE

Experienced, energetic, innovative IT executive who specializes in mentoring, training and helping employees achieve their career goals. Has a passion for building teams from the ground up. Proven ability to resolve issues, reduce costs and drive profits through the use of technology. CORE COMPETENCIES

Release Management

Change Management

Incident / Problem Management

Audit Compliance

Team Building

Technical Management

IT Governance

Data Center Management

Infrastructure Management

Customer Service

Mentoring

Development Management

Process Improvement

Contract Management

IT Strategy

Quality Assurance

Project Management

Recruiting

Training & Development

SDLC

Business Solutions

Waterfall / Agile

PROFESSIONAL EXPERIENCE

Blue Cross Blue Shield of Michigan – Detroit, MI

Manager, Enterprise Release Planning and Management – 2005 – 2016

Successfully create and lead a team of release managers, web developers and quality assurance specialists, including preparation and delivery of performance reviews, recruiting, training, counseling and severing employees.

Manage team infrastructure (hardware and software)

100% audit compliance for all audits during tenure; zero audit findings.

Educate all IT teams on Model Audit Rule (MAR) as part of leadership team.

Co-lead combined change, release and deploy team to select automated build and deploy tools.

Co-lead effort to create and implement “best in class” ITIL aligned change, release, incident/problem processes.

Recognized as one of BCBSM’s top 10% of leaders to participate in first leadership development training program.

Participate as mentor in BCBSM mentor program.

Create release web portal; reduced production downtime by 25% and reduced giving BCBSM view into all release related activity enterprise-wide.

Wrote all audit controls and narratives for change and release management.

Promoted from Delivery Lead (Project Manager) to newly created Manager, Enterprise Release Planning and Management July 2006.

Received 2 Information Technology excellence awards for customer satisfaction.

Recognized as audit expert which resulted in 3 S.P.O.T. awards.

Assemble and manage BCBSM “Blues Band” to perform at company functions.

Develop and produce quarterly animated release “news cast” to deliver important release information.

2

Sogeti USA – Farmington Hills, MI

Principle Consultant – 2005

Function as manager, project manager, business analysis, functional analyst, technical analyst and resource provider to company and clients.

Site manager for all on-site resources.

Liaison between client and Sogeti.

Member of the Sogeti Detroit Area Strategy Team.

Counselor / mentor for Sogeti Detroit Area.

RL Polk – Southfield, MI

IT Manager – 2002 – 2005

Responsible for standing up VIN, name and geography departments in Michigan while closing Cincinnati, Ohio office.

Hiring, training and coordinating travel during office migration.

Responsible for managing relationships with 430 external customers.

50% reduction in problem resolution time by implementing customer help desk.

Implemented “GIS – Census Tract Mapping Tool” internet application providing vehicle dealerships with more current information, thus improving customer satisfaction.

Appointed to the Society of Automotive Engineers (SAE) national VIN Standards Committee and charged with redesigning the VIN and WMI due to current shortage of available numbers. Additional Relevant Experience

20% reduction in costs and 50% throughput improvement by installing new mainframe.

Featured in Enterprise Journal article.

Featured in IBM VSE Magazine articles.

Speaker at the International IBM VM/VSE Conferences.

Improve system throughput and reduce the member claims turn-a-around time from 21 to 14 days.

70% reduction in batch processing time resulting in (1) eliminating computer operations 34d shift and (2) reducing department overtime by 90%.

40% improvement in hospital claims processing time through implementation of system-to- system connections with BCBSM.

$2,000,000 savings in the first year after designing, writing and implementing audit verification system for BCBSM hospital charges.

IBM technical consultant for the VSE/ESA Tele-conferences.

Inducted into the “Who’s Who of Information Technology”. 3

EDUCATION & TECHNOLOGY

ALMEDA UNIVERSITY Boise, ID

Bachelor of Science; Computer Science

HALLMARK INSTITUTE Detroit, MI

Technical Computer Science Degree

BLUE CROSS BLUE SHIELD OF MICHIGAN

Building Business Acumen (Acumen Learning)

Know Thy Self (Bartell & Bartell)

The Power of Coaching (Center For Management & Organizational Effectiveness) SOGETI USA Farmington Hills, Michigan

Project Management Professional (PMP) Certification program R.L. POLK & CO Southfield Michigan

Business/Stress Management

Business Communications

MVS JCL (Advanced)

Customer Interfacing Workshop

Consulting Skills Workshop

IBM TECHNICAL EDUCATION USA

AS/400 Systems Administration and Control

AS/400 Operations Workshop (Beginning and Advanced) AS/400 Control Language Programming Workshop

AS/400 Introduction

VSE Technical Conferences

VSE Installation and Use (ESA, SP and DOS releases) VSE Facilities and Migration (ESA, SP and DOS releases) Health Care Conferences

VSAM Advanced Concepts

VSAM Problem Solution and Management

CICS Tuning and Capacity Planning

DOS/SP Tuning and Capacity Planning

ERISCO (TRIZETTO) New York, NY

Claimfacts Installation and Use

User Conferences

CERTIFICATIONS

ITIL V.3 Certification – 2012 (CSME License: 100391284) ASSOCIATIONS

Member of American Management Association

Artist member of County Music Association

Artist member of Academy of Country Music

Artist member of Canadian Country Music Association CHARITIES

Musicians On Call member

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