Cheryl Muse

***** ** **** ******, *****, Florida 34473

352-***-****

acva6t@r.postjobfree.com

OBJECTIVE

To acquire a long term position that will allow me to utilize my administrative skills and expansive knowledge of computer software to excel at fulfilling all the responsibilities this open position requires. I have 24 years of office/corporate experience, customer service, general office duties, billing, logging all calls, recording of all documents, payroll processing and call center experience.

EXPERIENCE

January 2014-present Marion County Health Department Ocala, Fl

Senior Clerk

Create medical records and assign clients/patients to NCC.

Back up switchboard calls

Contact parents for review of patient files

Process closed chart’s

Data entry in ED, CMDS, FLMSS (Medicare system) and telenet

April 2011-December 2013 Waste Management Leesburg, Fl

Customer Service

Answer approx 80-95 call daily for central Florida customers

Log all calls into MAS computer system

Contact dispatch on missed pickups.

Schedule bulk pick up for white goods, recycle etc…

Discuss pricing and negotiate discounts.

May 2009-April 2011 A&R Heating and Air Ocala, FL

Receptionist

Answer all incoming calls

Log all incoming calls onto Excel spreadsheet

Obtain all customer information for dispatch

Distribute Faxes

Data entry on invoices and call slips

April 2007- February 2009 Marion Veterinary Hospital Marion, FL

Office Manager

Responsible for all account receivable and accounts payable

Processed payroll

Processed all tax payments

Scheduled employees

Set up patient records

Checked patients in and out.

Maintained all inventory.

Updated all computer information.

Back up receptionist. Interviewed employees

Supervised and coached employees when needed.

Deposited funds

Prepared monthly accounting reports for CPA.

November 2003-November 2006 Solutia Incorporated St. Louis, MO

Customer Service Representative/Revenue Management Specialist-Call Center

Processed phone, fax and electronic orders in SAP.

Track shipments and invoiced customers.

Contacted customers to resolve Discrepancies in payment invoices.

Added all customers special pricing to SAP.

Provided administrative support to sales representatives.

Provided call center support for processing orders

February 2002-November 2003 Solutia Incorporated St. Louis, MO

Enterprise Reference Data Coordinator

Process all master data files in SAP for finished goods, MRO raw materials, customers and vendors.

Processed accounts payable in SAP

Trained in transportation in SAP.

Trained customer service representatives in order processing in SAP and accounts payable tracking.

Created excel spreadsheets to monitor progress of material movement and customer growth.

March 1988-Febuary 2002 Sigma Aldrich Corp St. Louis, MO

Sales Coordinator-Call Center

Processed quotes, reserves, sample orders, credits and debits in SAP

Tracked order progress and communicated activity and concerns to sales representatives

Provided customer service through call center phone queue.

October 1980-March 1988 Commerce Bank of St. Louis St. Louis, MO

Teller/Special Service Teller/Senior International Clerk

Performed duties of a bank teller processing monetary transactions and balancing drawer for 4 years

Promoted to Special Service duties included processing cashier checks, savings bonds, foreign currency and foreign drafts for 2 years.

Promoted to Senior International Clerk in charge of processing stand by and international letter of credit. Monitored clients credit history and balances. Ran daily reports for loan officers. Checked letter of credit documents for discrepancies. I contacted foreign banks via telex on payment advice and discrepancies.

EDUCATION

Certification 03/98,

1986-1988 Intro to IBM Computers

Maryville College Maryville, MO

High School 05/76

Fox High School Arnold, MO

SOFTWARE KNOWLEDGE

SAP

Microsoft office products

QuickBooks

Quicken

Microsoft Outlook

Avimark

Helios

AS400

Acowin

MAS

MED 3000

OTHER SKILLS

7880 keystrokes/min

Type 33 wpm

References available upon request

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