Usama Hayat Malik
917-***-**** acv9s5@r.postjobfree.com 5109 Excellence Blvd 515A 33617
SUMMARY
Masters in Electrical and Electronics engineering. Proven skills in Pre-sales with a strong background in Salesforce and Cloud-based networking working with Cisco Systems INC. Able to provide customers with technical support and professional communication skills.
EDUCATION
Masters of Science – University of South Florida (USF) January 2015 - present
Microelectronics
Bachelors of Science – Ghulam Ishaq Khan Institute (GIK) May 2009 – May 2013
Opto-electronics
WORK EXPERIENCE
CISCO SYSTEMS, INC - Pre-Sales Engineer (Full-time) July 2013 – December 2014
Salesforce consultant for 68 users in 2 region
Cisco Certified Network Associate
• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Worked on various Salesforce.com objects Accounts, Contacts, Cases, Opportunities, Leads, Campaigns, Reports and Dashboard
Provided custom reports and dashboards to support the needs of the users and executives
Introduced the company CISCO MERAKI that manufactures Cloud Managed 802.11 AP
Implementing wireless architecture Meraki Cloud Managed Access Point MR16, MR22 and MR24
Giving on-site tutorials /demonstration to clients on all MERAKI products using the DASHBOARD.
Gather and collate network requirements by working with clients and colleagues.
Document all network set-ups.
Liaise with support teams, working together to resolve customer issues.
Work as part of a team with excellent communication skills.
Ministry of Foreign Affairs - Network Engineer (Part-time) May 2012 - August 2012
Designed and implemented the office network consisting of 300 End-users
Maintained the network by troubleshooting the network
Completed system documentation for the online portal
NESCOM (National Engineering and Scientific Commission) -Intern June 2011 - August 2011
Developed Solar tracker on PCB using PIC micro-controller
Learnt C language for micro-controllers MikroC
Learnt assembly language for micro-controller 8051
Member Kappa Sigma Fraternity (Kappa Delta Chapter) Fall 2015 – Present
SKILLS SET
Pre-Sales:
Working with Customers:
•Conducted industry trade shows, exhibitions, seminars and training sessions to promote products and services. (On-site and WebEx) with current and potential clients specializing in CISCO and MERAKI products
• Worked closely with customers on the technical requirements to provide technical solutions – Identified requirements, including technical details sufficient for product definition.
• Provided CISCO and MERAKI product updates and technical advice to clients – Explained technical capabilities and business benefits of solutions to the customer from engineering level to senior executives.
Working with Sales and Marketing Teams:
•Worked with the sales team to develop selling strategy within the target accounts – Network designing
•Salesforce User/Consultant
•Worked on Salesforce.com objects Accounts, Contacts, Cases, Opportunities, Leads, Campaigns, Reports and Dashboard
Networking:
Cisco Certified Network Associate
Experienced Cisco Network Engineer
Routing/WAN: EIGRP, OSPF, IP ROUTING, HDLC, PPP, ISDN, VoIP, QoS
Switching: VLAN, STP, RSTP, HSRP, GLBP
Security: ACL, NAT, FIREWALL
Hardware: Catalyst 2950/ 3550/ 3750/ 4500 Series Switches
Implementing Cloud Networking Architecture using Meraki products.
Meraki Cloud Managed Access Points MR16, MR22, MR24, MR34, MR62, MR72 (Bluetooth)
Mesh routing, CMX (Connected Mobile Experiences), AirMarshal
Troubleshooting Cisco 7910, 7912, 7936, 7940, 7960 IP Phones.
Hands on routing and switching.
Specialist on Cloud based AP
Meraki Cloud Managed Access Points MR16, MR22 and MR24
Troubleshooting Cisco Meraki Dashboard
Electronics:
Hardware: Micro-controllers PIC16F877, PIC18F452, PCB Manufacture, Architecture 16-bit Processor
Software: MultiSim, Proteus, ARES, CoventorWare, Comsol, Cadence
Simulation & programming:
AutoCAD, Mat-lab and Pro-E
C/C++, Assembly Language, LINUX, VHDL
Miscellaneous:
Salesforce.com, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Adobe Photoshop, Sony Vegas.
Strong communication skills, both written and verbal – Business writing skill
FINAL YEAR PROJECT
Hand Gesture Recognition Glove (Sign language to speech conversion)
A micro-controller based device used to detect the gesticulation of hand for gesture recognition by the use of sensors, which technically converted the American Standard Sign Language into text and speech both displayed on an Android phone application
Microcontroller (16F877) coding in C language, software used was MikroC.
Circuit simulation in PROTEUS (ISIS) and ARES
Circuit was implemented on a PCB and components used included Flex Sensors, resistors, and capacitors.