ARUN RAJ

SUMMARY

●Lead Consultant with over seven years of extensive experience in implementing the Sterling Commerce Multi Channel Fulfillment Solution.

●Solution architect/developer for Call Center for Commerce and Web Store (9.4 & 9.5)

●Solution expertise in IBM Sterling OMS, Call Center for Commerce and Web Store with extensive functional architecture and development experience, competent throughout the software life cycle.

●Worked on implementation of IBM Sterling commerce suite (End to End- Installation to Implementation) for various clients across UK, Europe and US.

●Sterling Order Management technical presales specialist.

●Participate in customer workshops to collect requirements, identify Gaps in product, analyze and create solution definition.

●In-depth knowledge of systems architecture with a proven track record of designing and implementing technology solutions in a large & complex environment.

PROFESSIONAL EXPERIENCE

PROJECT: KROGER DELI OF THE FUTURE May 2016 – Till date

CLIENT: Kroger, US

ROLE: Technical Architect

Project Description:

The Fresh Deli Ordering experience will provide the customer the ability to order deli bulk meat, bulk cheese, and made to order sandwiches from the convenience of their own device (mobile phone, tablet or PC) or from an in-store device.

Responsibilities:

Involved in understanding the technical feasibility of new Web Store.

Designed the solution for Web Store to incorporate customer’s requirement which includes customizing the screen, creating new screens wherever it is required.

Lead the development team and act as lead developer for the customization required in OMS and Web Store.

Helping the deployment team to set up the customization.

Environment: IBM Sterling OMS 9.5, Websphere, Oracle

PROJECT: WALMART MEXICO July 2016 – Till Date

CLIENT: Walmart, MX

ROLE: CCC SME

Project Description:

The part of work which was assigned to me is to enable the development team to customize the screen and creating new screen by providing the best solution. Helping the team with solution design, best practices, code/design review, development.

Responsibilities:

Designed the solution for Call Center for Commerce to incorporate customer’s requirement which includes customizing the screen, creating new screens for the functionality which are not available in CCC.

Lead/helped the development team and act as SME for the customization required in CCC.

Helping the deployment team to set up the customization and deployment.

Environment: IBM Sterling OMS 9.4, Websphere, Oracle

PROJECT: FANATICS E-COMMERCE Apr 2016 – June 2016

CLIENT: Fanatics, US

ROLE: Solution design and developer (Part time)

Project Description:

The part of work which was assigned to me is to implement/customize IBM Call Center for Commerce to accommodate customer’s requirement. Requirement for the first phase is to develop 3 new screens and customize out of the box screens.

Responsibilities:

Designed the solution for Call Center for Commerce to incorporate customer’s requirement which includes customizing the screen, creating new screens for the functionality which are not available in CCC.

Lead/helped the development team and act as lead developer for the customization required in CCC.

Helping the deployment team to set up the customization and deployment.

Environment: IBM Sterling OMS 9.4, Websphere, Oracle

PROJECT: HARRODS Dec 2015 – May 2016

CLIENT: HARRODS, UK

ROLE: Technical Architect

Project Description:

Enterprise Order Management (EOM) is to enable Harrods to achieve their vision of having a common Order Management and repository across all its sources and channels. With IBM Sterling OMS, Harrods will be able to:

Realize the vision of common order processing platform for all channels with common Enterprise wide supply chain processes.

Consolidate multiple Fulfilment mechanisms or systems under single common platform.

Better leverage Global Inventory Visibility across channels and capture demands.

Improve Harrods Contact Centre capabilities for Sale and customer experience.

Responsibilities:

Designed the solution for Call Center for Commerce to incorporate customer’s requirement which includes customizing the screen, creating new screens wherever it is required.

Identifying the process flow of Harrods business to incorporate the same in Sterling OMS.

Enhanced the design of the overall modules to perform faster.

Managed the team to deliver the CCC module on time with high quality and act as lead developer.

Environment: IBM Sterling OMS 9.4, Websphere, DB2.

PROJECT: DHL E-COMMERCE Jan 2015 – March 2015

CLIENT: DHL, US

ROLE: Solution Architect

Project Description:

DGM aspires to offer a service bundle of multi-site fulfilment and distribution for small & medium online merchants. The goal is to provide a turnkey logistics solution via a network of fulfilment warehouses in / next to DGM’s facilities. DGM will utilise Sterling OMS and WMS Manhattan to enable quick and cost effective integration of new customers through a pre-defined work flow along with plug and play of upstream marketplace/sales channels and e-commerce platforms examples of these marketplaces are Amazon and EBay. Sterling OMS will be enabled to administer the consolidation of orders created by all the various upstream marketplaces and communicate these Orders to Exel WMS fulfilment.

Responsibilities:

Responsible for performing Proof of concepts (PoCs), detail design, build, deployment and unit testing.

Solution design and developed IBM Sterling Web Call Center extensions which includes both out of the box screen extension and new screen creation.

Engage with DHL business to iorn out any requirement discrepancies.

Integration of Market Place in Sterling.

Environment: IBM Sterling OMS 9.4, Websphere, DB2.

PROJECT: OMSU June 2014 – Dec 2014

CLIENT: DEBENHAMS, UK

ROLE: LEAD CONSULTANT

Project Description:

The existing Debenhams’ existing Yantra 8.0 order management system has served the business well over the years. However, it has been heavily customized and has become less stable and performance has deteriorated as functionality has been introduced on a reactive piecemeal basis. So this project is all about implementing Sterling 9.3 from the scratch.

Responsibilities:

●Responsible for performing Proof of concepts (PoCs), detail design, build, deployment and unit testing.

●Designed and developed IBM Sterling Sourcing, pipelines order fulfilment and promising server concept which include Yantra 8.0 making a real time call to Sterling 9.3 to get the availability picture and publishing supply and demand picture.

●Designed and developed Sterling Business Center extensions which also includes out the box screen extensions and new screen, menu creation.

●Engage with Debenhams business to iorn out any requirement discrepancies.

●Responsible for setting environment to do performance testing and promising server.

Environment: Sterling OMS 9.3, Oracle, Websphere

PROJECT: MCFP (Multi Channel Fulfilment Program) Mar 2012-May 2014

CLIENT: MARKS & SPENCER’S, UK

ROLE: Lead Developer, Architect

Project Description:

Amazon has helped Marks & Spencer (M&S) grow to £700 million annual revenue while enabling the company to win awards for its commerce website. However to enhance future online business growth and fulfill its multichannel ambitions, M&S decided to build and manage its own platform and transition off to a new electronic Ordering Management System (OMS). By commissioning its first wholly-owned multichannel foundation platform and OMS, M&S aims to gain flexibility so that it can better tailor its online offer to its customers’ needs, both in the UK and overseas.

Responsibilities:

●Responsible for performing Proof of concepts (PoCs), detail design, build, deployment and unit testing.

●Designed and developed IBM Sterling Order Sourcing and Order Amendments designs.

●Engage with M&S business to iorn out any requirement discrepancies.

●Responsible for configuration deployment across environment using IBM

●Sterling Configuration Deployment Tool Kit (CDT).

Environment: IBM Sterling 9.1, Oracle, Websphere

TECHNICAL SKILLS

Primary Skills: IBM/Sterling Commerce Supply Chain Suite

Programming Languages: Java, J2EE (JSP, Struts, EJB, JMS, JDBC, Java Beans), Shell script.

XML/HTML: XML, HTML, XSL

Web Technologies: JSP, Servlets, JavaScript

Operating systems: Windows, Linux

Application Server: WebSphere, Web Logic

EDUCATION

●B.E Computer Science, Chhatrapati Shivaji Institute of Technology, Chhattisgarh, India 2009

Contact this candidate