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Customer Service Human Resources

Location:
Charleston, SC
Salary:
60,000 -70000
Posted:
August 19, 2016

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Resume:

Professional Summary

High energy, confident, and detail oriented leader; well versed in effective communication across all organization levels and cultural populations;

providing excellent customer service in developing and inspiring others to achieve their best potential while working as a team to achieve continual

organizational improvement strategies and meet business goals. Self-driven leader highly focused on business results driven by creating customer

focused employee engagement.

EMPLOYMENT HISTORY

Employer Boeing South Carolina April 2015 – August 2016

Position Human Resource Generalist

Location North Charleston, SC

Job Duties & Responsibilities

Employee advocate for all employees

Containment strategies for union avoidance

HR Leadership supporting achievement of business goals and ongoing process improvements

Performance Management process business unit leader

Business unit data analysis

Provided HR partnership for cost reduction and productivity increase

Shift Preference process business unit leader

Team Lead process business unit leader

Supported approximately 400 employees, front line managers, senior managers and superintendents on non-preferred shift

Threat management incident case management

Investigations

Policy, process, procedure administration and adherence

Employee corrective action

Leave of absence request applications, administration, and issues

HR database maintenance

Career development planning

Conducted interviews

On-going training for systems including time keeping sys

Professional Summary

High energy, confident, and detail oriented leader; well versed in effective communication across all organization levels and cultural populations;

providing excellent customer service in developing and inspiring others to achieve their best potential while working as a team to achieve continual

organizational improvement strategies and meet business goals. Self-driven leader highly focused on business results driven by creating customer

focused employee engagement.

EMPLOYMENT HISTORY

Employer Boeing South Carolina April 2015 – August 2016

Position Human Resource Generalist

Location North Charleston, SC

Job Duties & Responsibilities

Employee advocate for all employees

Containment strategies for union avoidance

HR Leadership supporting achievement of business goals and ongoing process improvements

Performance Management process business unit leader

Business unit data analysis

Provided HR partnership for cost reduction and productivity increase

Shift Preference process business unit leader

Team Lead process business unit leader

Supported approximately 400 employees, front line managers, senior managers and superintendents on non-preferred shift

Threat management incident case management

Investigations

Policy, process, procedure administration and adherence

Employee corrective action

Leave of absence request applications, administration, and issues

HR database maintenance

Career development planning

Conducted interviews

On-going training for systems including time keeping sys

Pearline L. Peterson 843-***-**** acv8yw@r.postjobfree.com P.O. Box 27 Wadmalaw Island, SC 29487

Professional Summary

High energy, confident, and detail oriented leader; well versed in effective communication across all organization levels and cultural populations; providing excellent customer service in developing and inspiring others to achieve their best potential while working as a team to achieve continual organizational improvement strategies and meet business goals. Self-driven leader highly focused on business results driven by creating customer focused employee engagement.

EMPLOYMENT HISTORY

Employer Boeing South Carolina January 5, 2008 - Present

Position Human Resource Generalist

Location North Charleston, SC

Job Duties & Responsibilities

Employee advocate for all employees

Containment strategies for union avoidance

HR Leadership supporting achievement of business goals and ongoing process improvements

Performance Management process business unit leader

Business unit data analysis

Provided HR partnership for cost reduction and productivity increase

Shift Preference process business unit leader

Team Lead process business unit leader

Supported approximately 400 employees, front line managers, senior managers and superintendents on non-preferred shift

Threat management incident case management

Investigations

Policy, process, procedure administration and adherence

Employee corrective action

Leave of absence request applications, administration, and issues

HR database maintenance

Career development planning

Conducted interviews

On-going training for systems including time keeping system

Site Reassignment Focal

Site Fall Protection Focal

Site Drug Free Workplace Focal

Employer DAK Americas, LLC May 2001 to February 2007

Position Human Resources Technician (HR Generalist)

Location, Moncks Corner, SC - Duties included:

Experience with high performance work teams

Knowledge of adult learning methodologies

Ability to communicate at all levels internal and external

Strong project management and organizational skills

Ability to work in a team with strong interpersonal skills and simultaneously work independently

Ability to effectively manage multiple projects and work effectively with management and employees at all levels

Proactively seeks, gives and summarizes information

Responds quickly to meet customer needs and resolve problems

Assisted with company benefits, including health care policies, insurance, medical plans, special awards.

Arranged and conducted interviews with potential new employees and administer tests.

Assisted with timekeeping and payroll.

Developed and maintained training modules and tests for the prism system.

Designed, developed and implemented and evaluated training programs.

Conducted training needs analyses.

Oversaw the Education Assistance Program

Responsible for the South Carolina Enterprise Zone Retraining Program (tax dollars refunded by the state for retraining employees.)

Education

M.A., Human Resources Development and Human Resources Management

Webster University, Charleston, SC Campus

B.S., Business Management

Wilberforce University, Wilberforce, Ohio

Skills and Abilities

Experienced in Microsoft products

Skilled in conflict resolution

Trustworthy

Self-Motivated and goal oriented

Professional presence and demeanor

Passion for making a difference in the organization as well as the community

Ability to travel as needed

Excellent communication and time management skills

Accepting of coaching and continual improvement

Experiences in human resources, the manufacturing industry

Trained and well versed in active communication

Entrepreneurial minded

Company, employee, and client focused

Education:

M.A., Human Resources Development and Human Resources Management May 2001

Webster University, Charleston, SC Campus

B.S., Business Management December 1976

Wilberforce University, Wilberforce, Ohio

South Carolina Council for Conflict Resolution Certificate September 1999



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