SONNY RODRIGUEZ

**** ******** *****, #***, ********** Lakes, FL 33311 H: 954-***-**** C: 954-***-**** acv8y8@r.postjobfree.com

To obtain a challenging position that allows me to exploit my current skills to assist in advancing a business that offers a stable employment opportunity. I am also eager to learn new skills, business and technological advancements. Qualified customer service specialist with 15 years in fast-paced customer service and call center environments. Personable and professional under pressure. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with over 15 years retail experience in a fast-paced, team-based environment.

Trusted key holder

Exceptional communication skills

Creative problem solver

Quick learner

MS Windows proficient

Trusted key holder

Creative problem solver

Exceptional communication skills

Quick learner

Bi-Lingual Customer Service Agent claims specialist, 02/2015 to 06/2016 Sutherland Healthcare Solutions Direct Delivery Solutions To provide customers and providers with information on benefits and any type of assistance needed. As well as scheduling transportation for members to Doctor's visits and treatment. Insurance.

Recouping money from providers for the insurance companies. Delivery driver., 01/2010 to 01/2015

Direct Delivery Solutions – Fort Lauderdale, Florida Responsible for pickup and delivery of medicines and narcotics to and from the warehouse and drugstores. Delivery to rehabilitation centers/retirement homes. Customer Service Agent, 04/2006 to 12/2009

United Wealth Care

Trained on POP AARP, Secure Horizon, and Select Care of Texas, Senior Partner and Evercare. Trained in the sales of different types of medical coverage. Trained also in the Medicare Complete coverage department as well, as in sales of different types of medical coverage.

Provided customers and providers with information on benefits and any type of assistance needed. Second Shift Supervisor, 04/2002 to 04/2006

Direct Delivery Solutions

Responsible for the pickup and delivery of medication and narcotics to and from the warehouse and drugstores.

Delivery to rehabilitation centers/retirement homes. Maintained client base.

Supplied both clients and associates with customer service. Verifying Clerk,

Verified insurance sales for credit cards and home mortgages. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Data Processing & Computer Room Operator,

Scheduled and conducted interviews for the screening of qualified candidates for the company staff. Trained associates in product knowledge and customer service skills. Responsible for operations and personnel functions of the company to ensure maximum profitability and cooperate compliance.

High School Diploma: 1973

Dewitt Clinton High School - Bronx, New York

3.5[Number] GPA

Graduated: 1973

EDUCATION