ANGELA HYLE

Houston, Texas *****

Cell: 281-***-**** acv8x6@r.postjobfree.com

PROFILE

Over 15 years of management experience in insurance, surety and risk management finding solutions which increase profitability, improve customer satisfaction, utilize value based training and streamline business processes. Proven expertise in financial reporting, product development and revenue oversight.

KEY ACCOMPLISHMENTS AND STRENGTHS

Managed the operations of the surety department, including direct supervision of seven account managers with annual revenue in excess of $10 million for approximately 80 clients.

Successfully combined the Construction Surety personnel of two agencies, including the merging of teams, systems and direct supervision of six account managers.

Implemented a third party web based system to improve client service by providing clients with on-line bond requests and report retrieval.

Excels in maintaining and improving client and market relationships.

Skilled at identifying opportunities, building consensus and inspiring others to achieve results.

PROFESSIONAL EXPERIENCE

MARSH & MCLENNAN AGENCY, Houston, Texas 2015

Sr. Account Executive

Successfully combined the Construction Surety personnel of two agencies, including the merging of teams, systems and direct supervision of six account managers.

Developed standard policies and procedures for the purpose of improving department efficiencies. Trained team in the implementation of a 3rd party web based system improving accuracy and productivity.

Managed producer and underwriting relationships ensuring clear communication and prompt responses to requests and client issues.

LOCKTON COMPANIES, Houston, Texas 2001-2014

Sr. Account Executive

Responsible for managing the operations of the surety department, including direct supervision of seven account managers with annual revenue in excess of $10 million for approximately 80 clients. Played an integral role in formally establishing and developing the Surety department by implementing policies and procedures for the purpose of streamlining department efficiencies resulting in continuity for clients.

Reviewed and analyzed of client financial statements on an annual and quarterly basis to ensure key financial metrics met the requirements of the underwriter.

Provided oversight, training and mentoring to account managers while simultaneously managing the most challenging Surety placements.

Developed a file structure and implemented a paperless system resulting in reduction of cost, improved company wide access to data while reducing the environmental impact improve accuracy, productivity, and access to client data and reports.

Implemented a third party web based system to improve client service by providing clients with on-line bond requests and report retrieval. The system increased efficiencies and accuracy with B2B capability with some surety companies.

A&E RISK CONSULTING, INC., Houston, Texas 1997-2000

Co-Founder

Co-founded A&E Risk Consultants, Inc., a risk management and insurance consulting firm that provided a full suite of outsourced risk management services to a number of national clients.

Reviewed proposed insurance programs to for clients to identify the broadest coverage levels and the lowest possible premium.

Identified insurance coverage, terms, and reporting requirements necessary for the clients’ operations to

ensure that they were aligned with the clients’ policies and procedures.

Provided negotiation and oversight of the insurance placement, claims management and surety programs for all clients resulting in lower premium cost and satisfied clients.

ALLWASTE, INC., Houston, Texas 1994-1997

Senior Insurance and Claims Analyst

Responsible for management of the corporate insurance and surety programs as well as claims management.

Cultivated relationships with corporate and field safety personnel resulting in improved communications, better internal working relationships and a faster and more accurate claims management process.

Prepared quarterly allocation of insurance costs for field operations throughout the country based on a financial analysis of the overall company premium as applied to the individual business units based on their loss experience.

Reviewed potential claim exposures and performed coverage and loss analyses on a quarterly basis and at renewal to ensure that company insurance costs were managed in a manner that resulted in lower premiums and acceptable coverage limits.

Participated in claim mediations and negotiations of settlements which resulted in a reduction in company cost and settlements which were fair and equitable.

UNIVERSAL SURETY OF AMERICA, Houston, Texas 1991-1993

Supervisor of Underwriting Assistants

Responsible for supporting several Surety Underwriters as well as supervising four Underwriting Assistants. Ensured that all work was accurate and completed within predetermined deadlines.

Worked with the Small Business Administration (SBA) regarding its contractor assistance surety program.

Issued bonds, collected client information and maintained contact with clients ensuring customer satisfaction.

PROFESSIONAL DEVELOPMENT

Licensed General Lines Agent

Construction Risk Insurance Specialist (CRIS)

Licensed Property & Casualty Risk Manager

Levels I, II and III of the National Association of Surety Bond Producers (NASBP)

NASBP Leadership Committee including Ethics and Professional Development/Education Committees

EDUCATION

Rice University Executive Education Certificate - “Behind The Numbers – Financial Statement Analysis”

Minneapolis Community College – Accounting/Finance

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