ROLANDO FAJARDO

786-***-****

Coconut Creek, FL 33073

acv8tz@r.postjobfree.com

BI-LINGUAL ENGLISH/SPANISH WITH 10+ YEARS’ EXPERIENCE IN SALES AND ADMINISTRATIVE ASSISTANT

Experienced in Microsoft Word, Excel, PowerPoint, Publisher and Outlook

WORK EXPERIENCE

Rainbow Insurance Margate, FL 02/2014-07/2016

INSURANCE AGENT

Reviewed policies for risk management analysis and compliance with agency and investor guidelines

Rendered decisions within appropriate timeframe meeting quality standards

Reviewed suspended files, maintained understanding of insurance documents and underwriting guidelines

Freeway Insurance Margate, FL 01/2013-02/2014

SALES CUSTOMER SERVICE REP

Entered customer payments, cancellations and claims

Filled service request and inquiries, scheduling daily appointments with clients

Automated Health Systems Shaumburg, IL 07/2011-12/2013

CUSTOMER SERVICE REP

Answered high volume of telephone inquiries in a fast paced customer call center environment

Educated and enrolled clients into HFS health plan of choice, such as Illinois Health Connect

Assisted HMO MCO reps enroll clients into desired health plans

Assisted team members with cases, concerns and questions, Assisted and translated for clients

Verified and clarified issue and concerns arising with client’s eligibility

Restriction forms to PCP of client’s choice enrolling them with PCP and health plans

Insurance One Chicago, IL 03/2008-03/2011

ADMINISTRATIVE SALES ASSOCIATE

Entered customer payments, cancellations and claims, filled service request and inquiries

Selling telemarketing and endorsements, prepared weekly reports

Insurance Plus Rolling Meadows, IL 11/2000-12/2007

ADMINISTRATIVE SALES ASSOCIATE

Entered customer payments cancellations, claims typing, filling servicing request and inquires

Selling, telemarketing, quoting and endorsement focus and preparing weekly reports

Suggested new products that increased earnings by 35 %, maintained invoicing and clients files

EDUCATION

Charles Chaplin University/ Communication Sciences Lima, Peru

Hilda Tucker Insurance School/ Property Casualty &General Lines Deerfield Beach FL

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