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Customer Service Specialist

Location:
Canada
Posted:
August 19, 2016

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Resume:

Glenn A. W. Donald

*** ******* ****.* **** ***

Mississauga,Ont.

L5B 1E8

647-***-**** acv8n4@r.postjobfree.com http://ca.linkedin.com/in/glenndonald

HIGHLIGHTS

•Professional experience in supervision and operations of food processing plants

•Managing and ensuring safety, implementing policies, procedures, and quality control measures

•Excellent communication and customer service skills

•Proficient in use of computer as business tool, generating reports and record keeping

CORE COMPETENCIES/ TECHNICAL SKILLS

•Strong organizational skills and attention to details

•Production supervision and management of plant operations

•Management and control of Inventory systems

•Adept at handling and operations of manufacturing equipment

•Specialize in Customer services in Retail environment

•Specialize in Food and Nutrition

PROFESSIONAL EXPERIENCE

Customer Service Specialist Walmart Canada Inc. 2009-

•Provide efficient and professional service to internal and external clients

•Advise In-store clients of viable options re: their purchases based on my product knowledge

•warehouse inventoried stock via computer printout for zoning and restocking shelves

Manager Operator 2009-2009

•Operated effectively and efficiently blending machines for daily production

•Inputted data on the computers for quality control

•Checked the finished blended product per quality control

prior to releasing said production

Night Manager The Bridge Supermarket, St. George, Barbados 2007-2009

•Supervised the operation of an “All night grocery store”

•Maintained inventory and ordered stock

•Processed cash transactions; balanced daily float

•Completed reports

Sales Agent Doug’s Realty Inc., St. Michael, Barbados 2005-2007

•Assisted clients with selling, buying, or renting residential properties

Operation Manager Chicken Barn Ltd, Barbados 2003-2005

•Ensured restaurants and processing plant were functioning, efficiently and to their maximum capacity

•Monitored the efficiency and performance of Managers and staff

•Performed safety and production checks. Generated quarterly reports

Operation Manager Ocean Fisheries Ltd., Barbados 2002-2003

•Oversaw all the operations of processing, retail, and distribution

•Hired and managed 65 employees

•Ensured all targets were met on a daily basis

Processing Plant Manager Chickmont Food Ltd., Barbados 1997-2001

•Managed the operations of a live haul and processing plant with 136 employees

•Assisted in the development and implementation of the IS0-9000, management certifications, and human resources programs

•Maintained and oversaw all inventoried plant stock

•Ensured all targets and objectives were met

Asst. Depart. Head- Production Dept. Galco Foods Ltd. – Canada 1985-1997

•Managed the meat preparation, individually quick frozen, spice, sensitive packaging, and fryer departments, supervised 50 employees

•Coordinated the expediting of products

•Assisted with the development and implementation of the HACCP program

•Screened, interviewed, hired and trained personnel

EDUCATION

P.C.D.I (Ashworth College) Diploma in Nutrition, Diet, and health, U.S.A. 2013

Barbados Institute of Management and Productivity, Barbados

Introduction to Marketing

Certificate- Small Business Training Program

•Small Business Association Rural Development Commission, Barbados

•Small Business start-up

•Records Keeping

•Small Business Management

•Corporate Governance/ Business Law

•Business Plan/ Proposal Writing

York University, Toronto, Ontario (2 years)

•Latin American and Caribbean Studies & International Relations

John Donaldson Technical Institute, Trinidad (1 year certificate) Technical Drawing

Progressive Education Institute, Trinidad -5 O levels



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