DENNIS FLETCHER

Ogden, Utah area Tel: 801-***-**** Email: acv8i5@r.postjobfree.com

Growth and Profit-focused Operations Professional with a broad business and technical skill set, proven leadership success, and unique background that spans small turn-around, growth, and Fortune 500 companies in medical devices, electronics, fabrication, electro-mechanical assembly, injection molding, quality assurance, sales, engineering, and operations management roles. MBA with an engineering background. Strong emphasis on maintaining mutual trust and respect and the highest ethical business environment.

Strengths

Operations Management / Lean / Six-Sigma

Technical Leadership / Engineering

Strategic Business Planning

Quality Planning / Process & Product Validation

New Product Development / Program Mgmt

Customer Relationship Management

P&L / Variance Budgeting / Planning

Team Leadership / Coaching / Recruitment

Education and Professional Training

- MA in Business Administration (Pepperdine University, Malibu, CA.)

- BS in Manufacturing Engineering (Weber State University, Ogden, UT.)

- Black Belt / Lean Six-Sigma Certifications of Completion (Villanova University and Univ. of Tennessee)

Employment History

Operations Resource, LLC / National Executive Search, LLC (Ogden, Utah) 2013 to Present

EXECUTIVE RECRUITER

YESCO Electronics (Logan, Utah) 2011 - 2012

The world’s 2nd Largest Manufacturer of Electronic and LCD signs and billboards

VICE PRESIDENT - OPERATIONS

P&L for 450+ employee organization encompassing quality assurance, supply chain, manufacturing engineering, and operations of electronics PCB, fabrication, and electro-mechanical assembly.

Led the re-building of a struggling business through internal systems implementation, structures modification, and building an operational infrastructure focused on quality and process improvement.

Increase display shipments by over 15% while decreasing cycle time through lean principals and the implementation of a Lean Enterprise System.

Piezo Technologies (Indianapolis, IN) 2003 - 2011

A manufacturer of Ultrasonic Transducers, Acoustic Piezo Ceramic, supporting the Medical Device & Electronics market.

PRESIDENT / GENERAL MANAGER (6 Years)

P&L and Sales for 100+ employee organization, including, R&D, Global Sales, Marketing, and Operations.

Led the turn-around of a struggling business through P&L cost management, lean initiatives, and sales growth that improved EBITDA dollars from 6.4% to 25.0% over a four year time frame.

Created and implemented a strategic plan that aligned the business with customer needs, resulting in a sustained 14% sales growth rate through organic and new business initiatives.

Developed an empowered senior management team, including sales, operations, engineering, and quality assurance personnel, using a basis of mutual trust and individual accountability for optimal performance.

Increased revenue dollar to employee ratio from $70,000 to $200,000 through process/systems initiatives.

Drove operational excellence, achieving year to year “World-Class Supplier” ratings with two major customers.

Successfully negotiated long term agreements with customers representing 40% of customer base, securing revenue stream and business growth going forward.

PLANT MANAGER (2 Years)

Implemented a business wide “lean enterprise system” in a fabrication environment that improved the utilization of resources, improving delivery cycle times from 12 to 2 weeks, increasing working capital, and set in motion a reputation of customer awarded “World Class Supplier” awards.

Directed numerous product development projects as large as $3M sales volume per year.

Managed the implementation of a high-volume semi-automated ceramic fabrication line, using pick & place, air-poling, and high precision machining, to accomplish a 99% yield, 1MM volume demand process.

Reduced Scrap Rates from 9% to <1%, while improving Delivery by 100% to a sustainable 95%+ level.

The JPM Company (Lewisburg, PA) 2000 to 2002

A top ten manufacturer of Cable and Harnessing for the telecommunications, computer and OEM.

GENERAL MANAGER

P&L for $50MM+ Sales & 600+ employees in an organization encompassing customized sales, mold tooling/ equipment, and an ISO 9000 electromechanical manufacturing operation. Managed 3 plants at several US locations.

Utilized pull-technology and semi-automated cut, strip, & tin equipment to double throughput in a high mix/high volume customer harnessing environment.

Introduction and implementation of Lean Manufacturing processes leading to a 100% improved productivity, 25% inventory reduction, and 50% process defect reduction.

Reduced factory costs by $1.5MM and drove a 25% improvement in operating costs, including plant consolidation.

Thermometrics, Inc. (Edison, NJ) 1997 to 1999

2nd Largest Mfr of Thermistors and electromechanical products supporting Medical Devices, and Consumer Goods Markets.

VP / GENERAL MANAGER

P&L for 250+ employee organization encompassing Technical Sales, Electronic Manufacturing, R&D, and Operations.

3 plants, including Domestic, Mexico, Asian facilities.

Directed sales efforts to grow revenue base by 20% in a customer niche market, through end-user strategies.

Drove improvements in internal processing and assessment resulting in improved outgoing quality and a reduction of $1MM in scrap and labor efficiencies.

Prior to 1997 - ACCS - Abbott Laboratories (Salt Lake City, UT)

SENIOR SALES REPRESENTATIVE SENIOR ENGINEERING MANAGER

SENIOR OPERATIONS MANAGER QUALITY ENGINEERING MANAGER

Awarded the “$1 Million Dollar” club after doubling new sales revenue in two year period of time.

Represented plant in numerous customer related “public relations” activities as a liaison to sales.

Directed 15 engineering professionals responsible for new product development and manufacturing support.

Recognized for management & customer service initiatives. Earned the "Leadership Excellence Award".

Leadership and coaching included 650 direct labor employees.

Professional Skills

LEADERSHIP: motivational, innovative, driven, goal oriented, customer driven, performance recognition, developmental planning and employee empowerment – self-directed teams.

TECHNICAL: Engineering Oriented, Fabrication / Electronics / Components / Medical Devices / Assemblies / Packaging, Catheter Manufacturing, Injection & Insert Molding, Clean Room, Equipment / Process validation.

OPERATIONS: Black Belt, Six Sigma Lean Implementation, procedures, controls, monitoring, performance driven, project management, industrial engineering, JIT, kanban, standards development, 5S, customized work centers, high volume manufacturing and packaging, SMED, SSBB.

QUALITY ASSURANCE: TQM environment, SPC, pareto & other QC tools, FDA compliance, ISO 9000, 9001, 13485 implementation, IQA, FQA, MQA, in-process inspection strategy, mil-std. sampling, validation, field support.

SALES: professional sales expertise, market analysis, customer service & problem solving,

FINANCIAL: P&L to $100MM, productivity & cost control, variance analysis, capability studies.

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