ANDREA MOORE

**** ******* ****, #***

Kansas City, MO 64138

816-***-**** Home

acv8hc@r.postjobfree.com

Customer Service Oriented

Articulate and persuasive with a record of communicating effectively, building relationships, and establishing a trust base with diverse clientele. Demonstrates leadership expertise in organizing, setting priorities, managing activities, following through to accomplish multiple/challenging responsibilities, and ensuring customer satisfaction. Works well independently and within a team-oriented environment. Exceptional oral/written communication, interpersonal, analytical, and problem resolution skills. Thrive in both independent and collaborative work environments. 10 Years cash handling experience

Professional Experience

TDB COMMUNICATIONS

11/15-08/16

Accounting Clerk 2

Provided subcontract services to Federal Agency for the benefits of the National Department of Defense.

Contributed team support to a multiple step decision-making process, which operated in a highly technical, virtually paperless environment.

Accessed, analyzed and modified imaged documents.

Created and updated excel worksheets and resolved problems identified during I.E., by following up with current or potential program participants via E-Mail or phone, or utilizing other prescribed trouble shooting strategies.

E-Compex 09/2005 - 11/2015

Operations Assistant I

Train and answer questions from co-workers.

Decrypted information on disc so information cannot be read when transferred or sent out.

Was able to help my boss create Edoc Answers.Made the suggestion to create it so we would have every document in a place where we could go

and see how to code every document and it was very successful and now that is the tool that is used today.

Document Processor/Data Entry

Perform document image quality validation, document type confirmation and verification of image quality and clarity.

Prep documents for scanning. This in details separating by type, separate multiple page documents from single page documents, sort individual document types by size of the document and make copies.

Perform data entry from paper and/or document image.

Utilize system functions to perform data look up and validation.

Performs duties and special requests as assigned by team leader/manager.

Maintain accuracy of critical reports.

Ensure operating and quality standards are met.

Assist in being Team Lead when needed.

Handle confidential and time-sensitive information.

Cross train and trained other employees in other areas of the company.

which enabled them to become very productive employees for the company.

Harris Orkand

01/2000-4/2005

Lead Data Entry Clerk

Created workman's compensation claims in the Kansas district and input into system.

Input medical bills.

Responsible for the complete process of reimbursement checks (input, editing, and distribution).

Cross trained other employees in keying and scanning of information.

Responsible for the maintenance of scanning equipment utilized.

Kept record of all transactions of all workman's compensation cases in our district.

Add new material to file records, and create new records as necessary.

Answer questions about records and files.

Eliminate outdated or unnecessary materials, by transferring them to Federal Records Center of filing then according to maintenance guidelines and/or legal requirements.

Find and retrieve information from files in response to requests from authorized users.

Keep records of materials filed or removed, using logbooks or computers.

Modify and improve filing systems, or implement new filing systems.

Filed cases back on shelves according to classification and identification information.

Scan or read incoming materials in order to determine how and where they should be classified or filed.

Sort and classify information according to guidelines such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.

Track materials removed from files in order to ensure that borrowed files are returned.

Received cases in and transferred cases out by Fed Ex.

Computer Skills

Microsoft Office (Windows XP)

Internet Explorer 4.0

Ascent Imaging Program

Kodak Scanner

IFECS Program

Adobe PDF

Cisco IP Communications Soft Phone

Use of Dual Monitor Computer Screens

Education

Paseo High School

Earned High School Diploma

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