Shiju Chettiar

Result-focused professional with 15 years of increasing responsibility in software quality assurance and testing with a proven track record of delivery, strong strategic vision and demonstrated ability to inspire/mentor/manage QA teams and its activities in the geographically dispersed companies. Successfully managed and led complex projects with global implementation, and rapidly evolving requirements with effective communication skills and record for coordination between globally located teams. Stay abreast of new test methods and tools. Rich experience in Implementing CMMI methods, best practices & procedures across the organization. Have outstanding ability to manage impact analysis, risk analysis, cost estimation and effort estimation. Rich experience in Waterfall, Spiral, Rational lean, agile methodologies and SOA. Managed 40 + team members (offshore, near shore and onsite) On-time delivery of multiple projects under stringent timelines and under high pressure .Exceptional ability to maintain and build client relationships, frequent travel, meeting one on one with clients, able to comfortably converse with all facets in the clients organization.

CIBER – Principal Consultant OCT 2014 to Current

1) Client – WCG clinical:- Working as a Test delivery lead for the project Connexus. Responsible for reviewing test scenarios and test cases. Create test runs in the Test Track tool and assign it to respective testers. Run the daily defect triage calls. Generate QA metrics and present it to the senior management. Create test strategy and test plans for every release. Work with Business analysts, developers for the gaps identified in functional requirement and make suggestions as necessary.

2) Client:- Hilton World Wide:- Worked as QA Functional Lead for the Disaster Recovery (DR) program for Hilton Hotels Worldwide in an onsite-offshore model. The DR exercise is conducted every 3 months to ensure all the critical applications/servers/databases and backups are brought back immediately and running in case of a sudden shutdown or loss of Hilton online systems. I was responsible for test planning and execution of the components to be tested for each DR exercise. Designed and created an Automation dashboard using Selenium to show the real time server status. Created test execution metrics, defect reports, Project plans, RACI matrix to share with the stake holders, senior management and maintain them in the Share point and HP quality center.

2) Client:-Washington DC (State Project): - QA Lead and acting scrum master for a state client. Responsibilities include Onsite offshore co-ordination, handling Functional, Automation and performance testing groups in a distributed environment. UAT co-ordination and support to the client, maintaining the SIT and UAT Plan/Strategies. Hosting the daily defect triage calls, stand up calls, pre-planning meetings, Backlog grooming sessions, and send executive summary to key stake holders and senior management.

UST Global – QA Manager (Wal-Mart and WellPoint) Feb 2013 to OCT 2014

Project : Brazil-US conversion- OIF to SAD

Client : Wal-Mart (May 2014 to Oct 2014)

Wal-Mart Brazil acquired Bompreҫo Stores (Northeast Region) and through the acquisition a legacy system (SAD) that contains all of Bompreҫo’s Item File information. This system is currently used for Item Creation and Maintenance. The purpose of this project is to provide a solution for integrating North East Data to Wal-Mart’s Online Item File that would make it possible to enter data directly to the Online Item File (OIF) for the North East (NE).This project provides an Extract Transform Load (ETL) solution that will automate the Initial load process by extracting only the needed information from SAD and applying required business rules to comply with OIF standards. In addition to it, a sync process will be in place to keep the Legacy System and OIF up-to-date with any NE new item or item modification. Myself as a Module lead for Sync QA, handled a team of 28 spread across Brazil, India and Arkansas – USA under Agile methodology for the entire transformation. Was responsible for creating day to day work estimates, attending and directing the daily stand up call, worked with global stake holders for getting the requirements and other artifacts converted from Portuguese to English. Provided all release management metrics.

Project : Consumer Experience Desktop (CED)

Client : Wellpoint (March 2013 to May 2014)

Role : Manager – QA

QA Delivery Manager and POC for the SIT team for the continuous integration application ‘Consumer Experience Desktop’ (CED) involving Softphone testing, IVR testing, Claims Overpayment Recovery with 10 different interfaces followed in Rational Lean methodology–Responsible for day to day tracking of the testing efforts of Testing Center of Excellence (TCoE) projects executed from near shore and offshore (7 locations) with team strength of 40+. Creating daily defect metrics and dashboards using Rational Clear Quest and Rational Quality Manager, host the Defect Triage call on the same which involves 15 different departments of SIT and UAT with an audience of 100 +. Responsible for tracking testing progress, controlling fixed bid costs, creating SOW’s, Risk Based Testing (RBT) approaches and strategies. Part of ‘Go-No Go decision’ team for providing testing approvals and signoffs. Tracking ‘Performance Index Factor’ of TCoE and elevate performance where necessary. Test environment and lab maintenance and governance.

Cognizant Technology Solutions June 2007 to Nov 2012

Project : IVR Testing

Client : Travelers - Hartford-CT-USA

Role : SR Manager – QA

Ramped up the testing CoE team at onsite and offshore based on the SOW for a .net to Java migration project, delivered effort estimation and planning for the Agile methodology, providing the test Strategy for the overall project, determine milestone deliverables, communicate changes to schedule, determines impact of schedule changes on quality objectives. Coordinates schedule with dependent groups, determine effective quality metrics, Establish quality criteria / release criteria, synchronize schedules, Set expectations and establish service level agreements (SLA), escalate issues with internal tools, recognize any changes necessary to existing processes and take a lead role locally in ensuring that the changes are made and adequately communicated to other users, map quality measurements to Customer satisfaction goal, accountable for Setting up the QA environment in coordination with customer infrastructure teams.

Project : Dreyfus conversion Phase 1

Client : BNY Mellon - Westborough-MA-USA

Role : Sr QA Manager- UAT

Test plan and test case execution of multiple projects related to integration of Advanced Lending Systems (ALS), ‘Equity Investments’ and ‘Accounting’ modules with third party interfaces executed from near shore and offshore, track project Development and team costs and is responsible for Resource planning, project forecasts, project estimations, established standards and processes that Test Leads should follow to manage their areas of responsibilities. Used ALM - 11 for defect management.

Project : Predictive Intent – Patient Advocacy COE (SOA)

Client : MEDCO - New Jersey-USA

Role : QA Delivery Manager

When MEDCO was acquired by Express scripts I was responsible for the ‘Predictive intent’ project which integrates with several app of express scripts with 50 + interfaces, responsible for creating SOW’s and ramped up the team and formed TCOE, attending the Vision meetings and transfer the user stories to team, breakdown of user stories to story points, test effort estimation and planning for the Agile methodology, accountable for Setting up the QA environment. Used Rational set of tools viz Rational CQ, Rational Quality Manager and Rational Clear case.

Project : Novar

Client : Harris Corporation - Denver-USA

Role : Project Manager - Quality

Managed the onsite and offshore testing CoE team on day to day basis, effort estimation and budget control of the project, creating work orders, involved in test scenario, test case preparation and execution of the same in Quality center/ALM

Project : Online Authorization Systems, Downloader & Portal

Client : Arbitron/Nielsen

Role : QA Manager -UAT

Project planning and tracking by SPI’s (Schedule Performance Index) Coordinate with the onsite Cognizant, UAT team and was the offshore POC for the daily stand up call, creating test plan, reviewing Test cases, assigning appropriate user stories to other testers in HP QC/ALM and track the status on daily/weekly and monthly basis, tested the application in various levels like System, System Integration, regression and UAT testing, assigning the bugs and tracking it under Mercury Quality Center. Lead a group of 35 + testers including Manual and Automation.

ORACLE Dec-2004 - Nov 2006

Associate Consultant

Project : Star – Basel II Data warehouse testing (FX conversion, ALS, Data aggregation & reconciliation)

Client : Citi Group-New York

Role : Onsite coordinator for UAT- Basel II implementation

Worked closely with client for UAT test strategy, planning, interaction on various issues of enhancement, maintenance and support of Data ware house project run on Informatica –ETL, created Test Scenarios, Test Cases, Executing the same, bug detection assigning the bugs, tracking the bugs to closure in Quality Center 8.0/ALM, supported the development team to fix the bug by providing the necessary details of bug and its scenario, focused mainly on Advanced Lending System (ALS) ‘Month end processes’ – Created mock data and test scenarios for Aggregation and Reconciliation in SIT (for Infosys). Interacted with Infosys offshore UAT team for the UAT-1 cycle .Responsible for Front to Back Testing, Reverse engineering testing, top down testing, Bottom up testing, smoke testing etc in UAT and coordinated with Oracle offshore team. Got appreciation from client, Manager and Sr. Managers for the coordination and successful testing of Adjustments module, FX conversions, Data aggregation and Data reconciliation for the Market Risk module.

Project/Client : Pricing & Billing NSL, Standard & Poor (U.S.A), Deutsche Bank, PWM Germany

Role : Sr. Test analyst+ SQA Member +Defect Prevention Champion

Participated and discussed several activities across the project during the Project Kick off Meetings, gave SQA review comments and closure activities for the following

Module construction form (MCF), Code, Unit Test Cases, System Test Plan, System Test Cases, Software Change Form (SCF), Root Cause Analysis Form (RCA), Installation Manual, User Manual, After IUT testing has been done on a sample basis, during System testing, worked closely with the testing team to ensure proper testing has been carried out, done Baseline Audits. Reviewed and executed test cases and scripts on various levels like System testing, Integration testing, UAT in HP QC (Quality Center), Alpha and Beta.

For Stride IT June 2001 to Dec-2004

Sr QA Analyst

Project/Client : American Express 1200 Upgrade, Webster / Fidelity(ALS) / Citibank, ISAP4BANKS

Client : American Express (U.S.A)

Technology : ASP.Net, AJAX, Oracle Server, .Net, Delphi- Rational Robot (For Load and Performance Testing) WinRunner –TSL –Functional automation

Role : Sr Quality Analyst

Understanding the use-cases of the application, Prepare test cases and test plans using the design document, Test the project in various levels Integration testing, system testing, Performance testing, Volume testing by manual and by Rational automation, Supporting the Development Team to Fix the Bug by providing the necessary details of Bug and its Scenario, Identifying the Bottlenecks, potential of the software by generating more Load and Stress to the Application

Industries: Banking and Financial, Health Care, Media & Entertainment, Insurance, Hospitality

Languages worked on: Java, HTML, JDBC, JavaScript, JSP, VB, VB Script, .net

Servers: Web logic, Web sphere Technologies worked on: J2EE, ERP

Tools Used: HP QC/ALM 11, HPE Service Manager, CVS, Bugzilla, Win runner, Load

runner, Jira, Rational Quality Manager, Selenium, Test Track, Rational

Clear Quest, Visual Studio Online (VSO), Share point

Databases: Oracle8.0, MS Access, MS SQL

Bachelor of Engineering in Electrical and Electronics

Four Disciplines Of Execution – Manager Certification - Franklin covey-USA

Seven Habits of Highly Effective People - Franklin covey-USA

ISTQB

Brain bench Certification on Client Server Concepts

Object Oriented Programming Using C++

Finance foundation - Oracle

Finance Foundation Certification – Oracle

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