Post Job Free

Resume

Sign in

Bilingual Customer Service Agent

Location:
Conyers, GA
Salary:
$50,000.00
Posted:
August 18, 2016

Contact this candidate

Resume:

Rebecca Perez

*** **** ***** *****

Covington, GA 30016

678-***-****

acv8fy@r.postjobfree.com

Objective: Community Support Individual/Paraprofessional/Parent Aide

Education: MBA, Keller Graduate School of Management of DeVry University, 2003

B.S. in Finance with a Spanish minor, The Pennsylvania State University, 1995

Professional

Experience: Spanish and ESOL Teacher Newton County School System, 2009 to present

-taught Spanish and ESOL (English for speakers of other languages)

-managed a class of 8 to 38 students

-created lesson plans and class materials

-administered testing for standardized tests

-provided bilingual language services to students and parents

Bilingual Interview Specialist/Interpreter The Network Inc., 2004 to 2009

-answered calls from English and Spanish-speaking clients

-wrote reports involving ethics and compliances concerns

-interpreted claims calls in Spanish and in English

Bilingual Mortgage Consultant Newport Shores Mortgage, 2002 to 2004

-met with English and Spanish-speaking mortgage applicants in their homes

-assisted clients with the application process of refinancing their mortgages

-obtained signatures and necessary documents to submit for processing

Credit Analyst and Customer Service Representative Prudential Bank, 1995 to 2002

-sold home equity products to English and Spanish-speaking applicants

-prequalified applicants and provided assistance through the stages of the application

-managed a pipeline of 60 applicants on average each month

-provided quality customer service taking inbound calls from credit cardholders

Activities: Spanish Tutor

Spanish Interpreter for a local church

Author of Spanish Language books

References: Available upon request



Contact this candidate