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Customer Service Representative

Location:
Franklin, MA
Salary:
15.00
Posted:
August 18, 2016

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Resume:

Maggi Roy

** ******* **

North Dartmouth Ma *****

774-***-****

acv8av@r.postjobfree.com

OBJECTIVE

I want to secure a position within your company’s winning team of professionals and substantially contribute to the team. I will apply my enthusiasm, dedication, dependability, people-oriented skills, and efficiency to the position. I also posses computer skills and would use all my attributes to improve the organization’s level of success.

EDUCATION. Framingham State University. Framingham, Ma

Bachelors of Art and Science. May 2005

Concentration in Deviance and Social Control

Minor in Psychology

WORK EXPERIENCE

HMEA. Rayhnam, Ma

ABA Behavior Therapist. June 06- May 11

: proven educational teaching of students with Autism and other Behavioral issues

:worked 1:1 with children in school, home, and social settings

:Base-lined Children to find their educational level

:followed IEP and CORDINAYOR guidelines for the students

:classes on handling children’s behavior

PCA. Franklin, Ma

PCA. May 10- Sept 10

:Nanny and PCA for twin 4 year old boys who were legally blind and developmentally delayed

:worked on developmental skills to further abilities and education

:Reinforced good behavior and work

:independently worked on skills each enjoyed ie: music, reading, educational skills

:scenarios for them to interact and play with one another

MEDWAY COUNTRY MANOR. Medway, Ma

Social Worker Assistant. Sept 07- May 08

:worked under license social worker in the Disorder Unit

: Patient Enrollment and maintained all paperwork

:Notation and documentation of patients

: Discharge process of patients

FRAMINGHAM STATE ATHLETIC DEPARTMENT. Framingham, Ma

Secretary. Sept 99- May 01

:worked in Athletic Department under the Director

:answered phones and called school/faculty members

: prepare and delivered mail to schools/faculty

:worked with students in sports preparing them for their season

:computer skills

STARWOOD HOTEL. Fall River, Ma

Customer Service Representative. March 14- July 15

:booked hotel reservations for STARWOOD hotels

Customer service to provide the best service for customers

:maintained work quotas for the day

:worked with a computer program using my computer skills

DUNKIN DONUTS. Franklin, Ma

Shift Leader. June 96- May 11

:Supervised afternoon and night shift

:trained new employees

:Stocked the floor and took inventory of products

: ordered inventory in computer

:customer service skills and cash register transactions on daily basis

:end of Shift monetary deposits

ETS. New Jersey

Scorer/rater. March 2016-present

: worked as a Rater for the educational system

: scored the Texas STAAR for second, fourth, and tenth grade

: scored the SATS

: input data in an online system

RELATED COURSEWORK. Computer Science, Word, Excel, Windows, Research Methods, Business Administration, Computer Development

REFERENCES. Furnish upon Request



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