Shandra Burgs

**** ****** ****** **** ***. A, Harrisburg, Pa 17111

Phone: acv82d@r.postjobfree.com

PROFESSIONAL SUMMARY

Call Center Representative versed in customer support in high call volume environments. Excellent computer skills and telephone etiquette. Patient and empathetic with extensive background in conflict resolution and customer care. Friendly, cooperative and adept at working in diverse retail and customer service environments. Driven to exceed sales goals and build long term relationships with customers. Deliverer of growth, serving as an extension of sales to ensure repeat business. SKILLS

Exceptional Communication Skills Microsoft Office Suite Proficiency Problem Solver Efficient and Quick Learner

Cash Management Quick Books

Local/state health laws knowledge Credit Card Processing Shipping and receiving professional Cash Flow Management POS Systems Expert Medical Terminology Knowledge

WORK HISTORY

Server/Bartender - Rookies Sports Bar, Harrisburg, PA November 2013 to Current Assisted customers with food selection, inquiries and order customization requests. Restocked inventory ever month and reviewed cash operation data to verify proper replenishment. Maintained cleanliness and presentation of stock room and production floor. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Operated a POS system to itemize and complete an average of number customer purchases. Responsibilities include to general sale of alcoholic and non-alcoholic beverages, food, and cashier CSR - National Recovery Agency 3, Mechanicsburg, PA April 2012 to September 2013 Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information. Helped patients understand medical accounts and insurance claims. Politely assisted customers via telephone. Performed heavy data entry, filing, typing, faxing, and speaking with lawyers about patient accounts. Utilized medical terminology to understand and explain medical benefits and services. Billed insurance companies and patients and obtained payments over the phone. Initiated skip tracing activities for returned mail.

Bar Supervisor/Mixologist - The Café, Harrisburg, PA December 2008 to December 2011 Promoted and sold alcoholic and non-alcoholic beverages. Managed bar operations and inventory, assisted with menu updates and resolved customer issues. Performed light data entry, cashiering, general accounting duties and event planning.

Tax Preparer - Liberty Tax Service, Harrisburg, PA January 2008 to April 2008 Provided tax services for personal and property taxes for residents of Central Pennsylvania. Greeted and provided great customer service, claim status, payout dates, and educating clients on Pennsylvania state tax laws. Filed claims electronically through E-file.

Filing Clerk - Advancement, Inc., Harrisburg, PA November 2006 to December 2008 Managed files for a small accounting and tax preparation practice. Executed general office duties including answering phones, returning messages, bank runs to make deposits/withdrawals and checking and responding to office email. Met and greeted clients, scheduled appointments and other meetings, as needed EDUCATION

High School Diploma - John Harris High School Harrisburg, PA Medical Billing and Coding Certificate - Keystone Technical Institute Harrisburg, PA (2012)