Supriya Awadhiya

Mobile: 480-***-****

EMAIL: acv7u3@r.postjobfree.com

CAREER OVERVIEW

A Salesforce.com certified developer and admin with 2.1+ years of work experience in Salesforce.com customization, design and configuration.

Proficient in developing triggers, apex classes, batch apex and visualforce pages.

Expert in implementing business processes by configuring Sales and Support processes, Record Types, Page Layouts, Validation Rules, Reports and Dashboards.

Expert in automating business processes by configuring Process Builder, Workflows, and assignment rules.

Experienced in designing salesforce.com security model, org-wide defaults, role, profile and sharing rules.

Experienced in deploying the code to sandboxes, production environment using deployment tools like change sets, Copado (AppExchange product).

Keen attention to detail, strong business acumen, and ability to manage multiple projects in a changing environment.

Ability to interact with business, technical team and other stakeholders. Ability to communicate with stakeholders at all levels and background.

Strong problem solving, troubleshooting skills.

Identify Salesforce.com usage problems and co-ordinate with cross-functional teams.

Great experience in interacting with end users. Excellent verbal and written communication skills, equipped with good interpersonal skills.

Responsibilities includes requirement gathering and analysis, coding standardization, custom development, testing and deployment.

TECHNICAL OVERVIEW

Skills

Salesforce.com development, Apex and Visualforce, Requirement analysis, Salesforce configuration and administration, Dataloader

CAREER HIGHLIGHTS

A Better Today Recovery Services October 2015 – Till Date

Client

A Better Today Recovery Services

Role

Salesforce.com Developer

Projects:

1.Salesforce.com – Call Tracking Matrix Integration:

Project Description

A Better Today Recovery Services uses salesforce.com as enterprise application for managing the leads. The leads comes from 2 major sources:

ABTRS Website

Call Center via a software “Call Tracking Matrix”

Call Tracking Matrix routes incoming calls to call center and creates new lead if a new caller calls.

A large number of times, a friend or relative of the patient calls on behalf of the patient to get treatment information. Call Tracking Matrix was creating the leads for the friends/relatives instead of the patient. This was causing discrepancy in the Call Tracking Matrix when the patient called.

A trigger was needed to create a new lead with patient name and then delete the lead created under the caller’s name.

The project scope also included web-to-lead integration of ABTRS website with salesforce.com and Call Tracking Matrix integration with salesforce.com

Contribution

Lead data mapping sessions. Work with IT team to define data mapping between ABTRS Website and Salesforce.com Lead fields.

Develop the after insert trigger which fires if the caller’s name is different than patient name on lead. This trigger creates a new lead for the patient and deletes the caller’s lead using @future method.

Configure Web-to-lead template and provide it to IT team.

Configure the data mapping between Call Tracking Matrix and salesforce.com.

Test integration and support sanity checks.

2.Lead and Verification of Benefit Management:

Project Description

ABTRS Marketing team needs to verify insurance benefits if the lead converted was insured.

They also needed to map lead information across account and opportunity to see holistic patient information without too much navigation.

An apex trigger was developed to fire on lead convert to map lead data to account and opportunity. Additionally if the lead was insured, it creates a Verification of Benefit custom object record to manage insurance coverage.

Contribution

Lead data mapping sessions with marketing team and document the mapping document.

Get acceptance on technical solution.

Develop apex trigger on lead which fires on lead conversion (if “isConverted” field on lead is updated).

Develop Verification of Benefit custom object. Configure relationships, custom fields, page layouts, field level security and validation rules for data integrity.

Develop unit tests and change set for deployment.

Work with business to get the functionality tested and accepted.

Deploy the changes to production and train the business users.

Bug fixing and support.

3.Patient admission and exit survey management :

Project Description

This project streamlines the patient on-boarding and post-treatment survey process by automating the admission record creation, as soon as an opportunity is closed won. It also automates the survey visualforce page launch, after an alumni record is created.

ABTRS Patient on-boarding team needs an on-boarding record, as soon as an opportunity is closed won to start working on patient on boarding.

The Alumni team needs an alumni record to facilitate patient exit and satisfaction survey. They need the survey page to automatically launch when the alumni record is created.

Enable analytics for on-boarding and alumni team to keep a track of incoming and outgoing patients.

Contribution

Work with admission team and alumni team to understand their processes and identify the business problems and gaps.

Design the flow and streamline the admission process with alumni process by enforcing data integrity through validation rules and lookup filters.

Document the requirements, develop proof of concept and get acceptance from both teams.

Develop process builder to automatically create admission record if opportunity is closed.

Develop validation rules to validate the admission data.

Develop Admission, Alumni, Survey and Survey_Rating custom objects. Associate Admission and Alumni record through master-detail relationship.

Configure lookup filters, reports and dashboards.

Develop Survey visualforce page and override “Save” button on Alumni custom object.

Develop unit tests and change set for deployment.

Work with business to get the functionality tested and accepted.

Deploy the changes to production and train the business users.

Bug fixing and support.

Envision lightening adoption. Evaluate the pros and cons of lightening experience.

Identify business groups, which are willing to go lightening way and prepare lightening adoption and training roadmap.

Demonstrate Lightening experience, reports and dashboards.

4.Salesforce.com - DocuSign Integration:

Project Description

A Better Today Recovery Services uses DocuSign to sent the documents to patients. They needed to send it from opportunity record by clicking a button rather than sending it from DocuSign.

The signed document needed to be automatically captured as attachment back in salesforce.com

Contribution

Installed the DocuSign for salesforce AppExchange package and enable it for opportunity.

Configured the package in salesforce to add the custom button on opportunity.

Worked with business team to map salesforce data into document template.

Responsibilities:

1.Requirement Analysis:

Work with business and analyze the system requirements.

Document the requirements, functional flow, technical design.

Define data model and document data mapping and configuration.

Document the configuration log.

2.Custom Development

Develop custom solution using apex, visualforce.

Automate process by process builder and workflows.

Develop apex triggers, classes and visualforce pages.

Develop apex test classes to ensure the test coverage.

3.Data modeling and configuration

Configure the salesforce.com functionalities using out of the box salesforce.com features.

Develop custom objects, fields and relationships, page layouts, record types.

Develop validation rules, field level security, assignment rules.

Develop reports and dashboards.

4.Testing and deployment

Work with business to prepare test scenarios, help them to test and accept the functionality.

Manage and sync test environment including periodic refreshes.

Deploy the code and configuration to various environments using change sets.

Perform post deployment validations and sanity check.

5.Data Management

Extract and backup critical production data before deployment to avoid data loss.

Use data tools like dataloader.io, data loader to extract, cleanse and load data into salesforce.

CRMProCorp April 2011 – March 2012

Client

Financial domain client

Role

Analyst/Administrator

Contribution

Work with business and analyse the system requirements.

Develop custom solution using apex and visualforce.

Develop apex triggers, classes and visualforce pages.

Develop apex test classes to ensure the test coverage.

Deploy the code to various environment using change sets.

Configure the salesforce.com functionalities using out of the box salesforce.com features.

Develop custom objects, fields and relationships.

Develop validation rules, workflows, approval processes, assignment rules.

Develop reports and dashboards.

Administer salesforce.com orgs as requested by client.

User provisioning and user deactivation.

Role, profile and permission set assignment.

Workflow and trigger activation/deactivation.

Analyse the requirement and develop test scenarios.

Document the test cases and expected outcome.

Prepare test data and load it in the test environment.

Test the functionality in the test environment and record the outcome.

Deloitte May 2010 – July 2010

Area

Recruitment and On boarding process analysis

Role

Intern

Contribution

Analysed the current recruitment and on-boarding process.

Identified gaps and issues in the process.

Documented the gaps and possible alternatives.

EDUCATION

Master in Marketing Management from University of Pune in 2011.

Bachelor of Engineering in Electrical Engineering from Government Engineering College, Sagar in 2008.

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