*** ********* ****, ****** **** CA *****

(H) 808-***-**** (C) 808-***-**** (E) acv70l@r.postjobfree.com

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Highly enthusiastic with 15+ years of client interface experience.

Goal Driven

Energetic work attitude

Exceptional customer service

Exceptional telephone etiquette

Telecommunication skills

Relationship and team building

Communicates effectively

Clear and articulate phone manner

Top sales performer

Perfectionist

Always with a smile

Cheerful and energetic

Organized and meticulous

Strong work ethic

Dependable

Flexible schedule

Approachable

Detail-oriented

Punctuality

Hard-working

Personal and professional integrity

04/2011 - 07/2016 Morgan Hill Dental Care Morgan Hill, CA Front Office and Credentialing Coordinator-

Greet and welcome patients, setup new accounts, verify documented information received is complete and legible, answer phones, schedule appointments, compile and research insurance, provide treatment plans and cost estimates, obtain patients consent and approval for treatment plan and schedule accordingly. Collections, research and resolve account billing inquiries, filing, documentation, assist with back office duties. Assist patients seeking 3rd party credit and approvals, research unpaid auto debits and contact patient for resolution. Educate patients regarding preventive dental care, plaque control, causes and treatment of dental problems and oral healthcare services. Consistently followed protocols regarding quality assurance, biohazards, infection control, charting and emergencies. Diligent continued education to renew and maintain RDA license. Continuous tracking for 13 dental practitioners, to ensure credentialing documentation on file with insurances remain active and current to avoid contract termination. Constant pursuit of renewed credentialing information prior to expiration for all dental licensing, certifications, malpractice insurance, and DEA enforcement.

Sonja J. Madrigal

Career Overview

Core Strengths

Work Experience

10/2009 - 03/2011 Dr. Peter L. Conmy, DDS Kahului, Maui Front Office Coordinator-

Greet and welcome patients, schedule appointments, answer phones, compile and research insurance, provide treatment plan and estimates, collect payments, filing, documentation and data input, record keeping. Assist with back office duties. 11/2008 - 09/2009 Southbridge Family Dentistry Littleton, CO Front Office Coordinator-

Greet and welcome patients, schedule appointments, answer phones, compile and research insurance, provide treatment plan and estimates, collect payments, filing, documentation and data input, record keeping. Assist with back office duties. 10/2007 - 10/2008 Hawaii Community Federal Credit Union Kailua Kona, Hawaii Customer Service Representative-

Customer Service Call Center Representative. Provide quality customer services by phone. Assist members with account transactions and provide information on accounts. Promote Credit Union products and services in order to meet sales and service goals. Daily transactions varied anywhere from, account balance inquiries, to international and domestic wire fund transfers. Community Service Projects, seminars and continuing education off-site meetings. 08/2006 - 08/2007 Gentle Dental aka Interdent Corporation Kailua Kona, Hawaii Treatment Coordinator-

Interpret and coordinate dentist diagnosed treatment. Calculate and provide patient with specific treatment plan and estimates. Schedule appointments necessary to complete recommended treatment. Cross sell various products, services and upgrades. Assist with front and back office duties. Collect on services rendered. Collect deposits to reserve any "specialty" or "lengthly appointments. Work various reports to maintain full daily schedules and patient retention, and to pursue monthly goals. Continue to maintain excellent communication and comfort level with patients.

01/2001 - 07/2006 Gentle Dental aka Interdent Corporation Milpitas, CA Front Office and Treatment Coordinator-

Greet and Welcome patients, collect patient portions due at time of service, schedule appointments, answer phones. Interpret and coordinate dentist diagnosed treatment. Calculate and provide patient with specific treatment plan and estimates. Schedule appointments necessary to complete recommended treatment. Cross sell various products, services and upgrades. Assist with front and back office duties. Collect on services rendered. Collect deposits to reserve any "specialty" or

"lengthly appointments. Work various reports to maintain full daily schedules and patient retention, and to pursue monthly goals. Continue to maintain excellent communication and comfort level with patients.

12/1997 - 12/2000 Dr. Charles R. Bocks, III DDS San Jose, CA Hygiene Coordinator-

Greet and welcome patients, maintain hygiene schedules and assist hygiene team with various back office duties. Answer phone, schedule appointments. Work various reports to maintain daily schedules and ensure office productivity. Collect patient portions at time of services.

11/1988 - 05/1996 Wells Fargo Bank San Jose, CA

Banking Center Manager-

Managed and responsible for customer sales and services of In-Store '''banking Center. Utilized marketing, promotional events, and aisle announcements to promote and generate sales. Provided onsite support for checking and savings, loans, lines of credit, and investment products.

Enhanced Service and Sales Representative-

Provided investment and new account telemarketing as part of the enhanced service team. Required analysis of customers accounts or portfolios for account and investment recommendations, as well as cross selling other various bank products when appropriate. Also provided unsecured loans, auto loans, credit loans and lines, overdraft protection, and new account processing.

Sales and Service Representative-

Provided administrative support for Regional Sales Manager and Mortgage Banking Officers for the Santa Clara County/Valley Coastal Region. Proveded phone support and resolution to customer mortgage inquiries. Created presentation packages, weekly status and compensation reports, schedules and general ledger processing. Responsible for preparing and maintaining personnel packages. Made all travel arrangements for the Mortgage Team.

Designated WEBS security officer for bank computer system. Customer Service Representative-

Provide phone support for customer account inquiries, and provide resolution to account any discrepancies.

Business Loan Division-

Responsible for logging and building incoming business loan packages. Prepared and reviewed credit reports. Built business loan files in preparation for review by credit analyst followed by loan officer. Tracking and input of loan information using various data bases. Responsible for processing loan renewal packages. Closed Loan Clerk-

Performed demand processing for title and escrow companies. Process, accept, and validate funds for payoff. Closed equity lines/loans and portfolio accounts. Bank appointed Public Notary.

11/1987 - 11/1988 Security Pacific National Bank San Jose, CA Loan Processing Clerk-

Provided credit report verifications, and review of loan applications for completeness. Prepared loan documents for Loan Officers. 08/1984 - 11/1987 Bank of America San Jose, CA

Branch Specialist-

Bank teller, new accounts representative, provided maintenance and processed branch ATM machines.

07/1980 - 08/1984 Deluxe Check Printers Campbell, CA Press Operator-

Prepared lead type, and proofread for accuracy, in preparation for press operator printing bank account checks.

Proof Reader-

Binding and Shipping of customer checks-

1997 San Jose City College San Jose, CA, USA

Licensed and Registered Dental Assistant Program Graduate: Liberal Arts & Dental Assisting Program

Several College classes were completed while waiting to be accepted to the Dental Assisting Program of 18 months.

GPA 4.0

Maintained=GPA 4.0

Deans List and Honor Roll

1979 H.P. Baldwin High School Wailuku, Maui, USA High School Diploma: All

Educational Background

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