Ihap elwasifi
Summary
Energetic and confident professional looking for a position as Customer Service representative with networking and electronics, skills in situation analysis and client needs evaluation to get the maximum level of satisfaction of guests. To obtain a position as a Customer Service Representative with ancient institution. Offering profound ability to create a positive impression before customers in order to build and retain customer base.
Skills
Exceptional listener.
Analytical/Research Skills.
Computer/Technical Skills.
Flexibility/Adaptability/Managing Multiple Priorities.
Interpersonal Abilities.
Communications Skills (listening, verbal, written).
Leadership/Management Skills.
Multicultural Sensitivity/Awareness.
Planning/Organizing.
Problem-Solving/Reasoning/Creativity.
Teamwork Skills.
Experience
RTA (Roads and Transport Authority) – Customer Service Representative
2016- Present
Samsung – Customer Service Representative
2015 - 2016
Vodafone Egypt – senior Customer Service Representative
2014 - 2015
Al Hassan & Al Hussein Group - sales and marketing executive 2013-2014
* Preparing, planning and project managing the publication of all publicity material to maximize brand promotion.
* Creating marketing campaigns and working with the company's external PR agency to see them executed.
* Planning and project managing marketing events and evaluating their success
Etisalat Egypt - Customer Service Representative 2010 -2013.
* Advising customers to get the better rate plan or services.
* Handling and resolving customer complaints.
* Adding new services such as mobile, fixed line and internet.
* Advising customers to buy the better product in the best time.
* Set up new customer accounts.
* Aware about our competitor deals and offers.
* Make an action plan to over achieve my target and help my team to achieve the store target.
Mobinil Egypt - retail sales executive 2008 -2010.
* Approaching customers and helping them with their needs.
* Assisting the management team in maximizing the stores sales and profitability.
* Describing or demonstrating in detail a product and its benefits to customers.
* Assisting customers with their enquiries.
* Putting up posters and promotional material for sales etc.
* Completing all necessary paper work at the start and end of shift.
* Replenishing stock on shelves. Identify trends in complaints and highlight to the relevant managers.
Education High Institute of Management & Computer science – “Bachelor of Business Administration and Information Systems.”
2002 -2006
• Graduation Year: 2007/2008.
• Grade: B+.
Personal Information
• Date of Birth : 3 Jul 1986
• Marital Status : Single
• Nationality : Egyptian
Training Course
• ICDL Course.
• Leadership skills Course.
• English language Course.
• Marketing & sales Course.
• Communication skills Course.
• Customer service Course.
Language
Arabic: Mother tongue English: good