Lisa A. Macedo

*** ******* **

LAKEVILLE,MA.*****

Home Phone- 508-***-****

Objective

To secure a mutually beneficial position with a company using

my customer service, management and sales skills.

Summary of Qualifications

• 21 years customer sales and service

• 8+ years management experience

• 8+ years interacting with customers on the phone

• Team and goal oriented

• Work well independently and in competitive atmospheres

• Bilingual- Portuguese

Work Experience

January 2014- present : Five Guys Burgers and Fries

Management Position

Responsible for meeting all company metrics

Responsible for handling and resolving all customer complaints.

Responsible for scheduling, hiring and training all candidates.

June 2013- December 2014, Burger King, Assistant Manager

Management Position

Responsible for meeting all company metrics

Responsible for handling and resolving all customer complaints

Responsible for scheduling and hiring and training candidates.

May 2011- May 2013, Pizza Hut, Assistant Manager

Management position

Responsible for scheduling,interviewing and terminating employees

Responsible for meeting all company and team metrics

Responsible for handling and resolving customer complaints

Sept 2006-Mar 2011, Sam’s Italian Foods, Assistant Manager

Management position

Responsible for dealing with and resolving customer complaints

Responsible for schedules as well as hiring employees

Responsible for meeting team and company metrics

Aug 2004-2006, Pizza Hut, Shift Manager

• Management position

• Responsible for dealing with and resolving customer complaints

• Up selling and offering company promotions

• Answering phone, taking orders, completing orders

• Responsible for meeting team and company metrics

Sept 2003-Mar 2004, Burger King, Assistant Manager

• Management position

• Interviewing, hiring and terminating employees

• Training employees on company standards and ensuring they meet

expectations

• Scheduling mutually beneficial hours to suit employees and

meet company needs

• Quality, and inventory control

May 2001-Sept 2003, Dunkin Donuts, Store Manager

• Management position

• Attained a ServSafe certificate of food safety

• Staffing and scheduling employees

• Providing training on quality standards, customer service, and

providing excellent customer value

• Overseeing the accuracy and timeliness of payroll

Mar 1998- May 2001, Home Depot, Head Cashier

• Head Cashier

• Determining customer needs, helped find products, up sell

store promotions

• Service desk, resolving customer complaints, deal with refunds

and exchanges, special orders, interview customers to determine

their needs

• Achieved a certificate in supervisor training

Education

2013-ServSafe Certificate

• Certificate of food safety

Certified in Choke Save & CPR

2000-Certificate of Supervisor Training

• Excellence in customer service

• Commitment to quality

• Modern Supervisor techniques

• Up selling store promotions

1982-1986 Middleboro HS, Diploma in general academics

• General academics

• Focused on business management

• Class in DECA(Distributor of Education Clubs of America)

Other Languages Spoken

• Portuguese

Contact this candidate