KENDRICK CHERY ***** S Kennedy St. Jenks, Oklahoma 74037 918-***-**** acv5iq@r.postjobfree.com

PROFESSIONAL PROFILE

Workforce Development, Program Management, and Client Operations Professional with six years of experience in the direct planning, coordination, and leadership of career development, inmate reentry, and social habituation programs among vulnerable populations including at-risk youth, ex-offenders, parolees, low-income and homeless individuals. Organizational leader with proven ability to increase client enrollment and retention in program participation, implementing initiatives to improve client reengagement, developing tools for tracking organizational progress metrics, and training new staff in comprehensive organizational functions. Well-versed in building strategic relationships among internal and external partners. EDUCATION

WILMINGTON UNIVERSITY – Master of Science in Administration of Justice, 2014 Wilmington, DE

– Specialization in Administration of Justice in Criminal Behavior ST. JOSEPH’S COLLEGE – Bachelor of Science in Organizational Management, 2010 Brooklyn, NY

– Concurrent employment: Common Ground (Housing Advocate); St. Joseph’s College Library EXPERIENCE

ALORICA Tulsa, OK August 2015 – June 2016

Operations Manager for the American Express Retail Travel Insurance Program

• Led a staff of 120 employees with 33 direct reports and oversaw their performance to ensure productivity.

• Exceeded client’s performance metrics as well as Alorica revenue and gross margin targets increasing profitability.

• Developed deeper internal understanding of the client’s business, strategy, and programs.

• Ensured direct report staff developed goals and objectives aligned to the needs of the client/business through the Performance Management system and reviewed performance on a regular basis.

• Participated in operational processes related to specific engagements, including staffing, utilization management, forecasting, time/expense management, and billing.

• Designed, delivered, and negotiated effective Statements of Work and Change Orders based on project requirements.

• Conducted weekly and monthly status reports internally and for the client as needed highlighting key project milestones and project status reports.

• Maintained high level of communication across Alorica with respect to client business performance and key initiatives.

• Supported the Alorica Human Resources team in recruitment and retention of the back office team by consulting on staffing related issues.

GRANT ASSOCIATES, INC. -WORKFORCE TULSA Tulsa, OK August 2014 – May 2015 Youth Program Manager (promotion and relocation to Tulsa, OK)

• Achieved 25% growth in youth enrollment numbers with an eight-month period; “hard to serve” subset of clients grew from 50 to 100 over PY2014; increased total youth enrollment from 206 in PY2013 to 253 in PY2014.

• Supervised Youth Advocacy Team of seven client advisors, oversaw provision of comprehensive array of services for youth clients, including occupational skills training, provision of employment opportunities, mentoring, job shadowing, and participant progress tracking.

• Led all components of Youth Program, including strategic plan creation, community partnership development, public advocacy, comprehensive service provision, and event planning.

• Developed rebranding strategy, action plan aimed at increasing program visibility and enrollment numbers, created new messaging to attract disconnected youth, increased collaboration with Community Based Organizations, public entities, and community leaders; increased Youth Advocacy Team’s outreach engagement within Tulsa neighborhoods. GRANT ASSOCIATES, INC.- EMPLOYMENT WORKS Brooklyn, NY November 2012 – Aug. 2014 Partner Coordinator (promotion April 2013); Career Advisor (Nov. 2012 – April 2013)

• Developed core strategic and working partnerships with external organizations and agencies, including State and Federal corrections, probation, and parole agencies. Managed formal processes and protocols for organizations to refer individual clients for screening and assistance with employment and workforce reentry process.

• Attracted new partnerships through on-site presentations and community outreach efforts-increased community partner enrollment by 80% over one-year period.

• Facilitated new partnerships with 14 public and non-governmental organizations, including the U.S. Department of Labor, Brooklyn Treatment Court, the Osborne Association, NADAP, VOA Queens Link, and other groups.

• Managed partnership, affiliate, and cross-referral programs including coordinated partner service delivery and weekly enrollment accountability metrics through DOP and DOCC referrals.

• Conducted quarterly performance reviews with top partners to develop joint strategies for performance improvement, set client placement goals and metrics, and implemented new initiatives.

• Participated in weekly meetings with the Management and Small Business Services teams to discuss program and client progress, determine priority resource needs, and set performance targets.

• Implemented original content and modules for career development programs and workshops, conducted workshops to help ex-offender candidates build career-relevant skills and gain access to employment opportunities.

• Maintained frequent communication with both placed and unplaced individuals to track their progress toward employment, education, and training- coordinated a database of job placement and retention results. UNITED STATES PROBATION AND PRETRIAL SERVICES SYSTEM, E.D.N.Y College Intern-Probation and Parole Department New York, NY 2010

• Directly assisted Probation Officers with direct consultation and contact with offenders, conducted compliance investigations and field contacts, handled violations of supervised release proceedings, provided educational and employment resources to probationers.

• Maintained relationships with various Community Based Organizations to provide support services to parolees, address community-specific barriers to U.S. Probation investigations, identify and formulate policies aimed at reducing recidivism and increasing compliance with probation conditions.

• Participated in law enforcement conferences centered on policy development, application, and interpretation, community collaboration, and treatment strategy development.

• Observed and collected direct urine samples from parolees-both random and scheduled at field collection sites. Other Previous Employment:

West End Intergenerational Residence Case Manager New York, NY 2012-2012 Common Ground Jamaica Safe Haven Case Manager Jamaica, NY 2011-2012 Common Ground Street to Home Housing Advocate New York, NY 2010-2011 Law Library Management Inc. Assistant Librarian New York, NY 2005-2007 Patterson Belknap Webb & Tyler LLP Head Cataloger/Legal Research Assistant New York, NY 1998-2003 COMMUNITY SERVICE, CERTIFICATIONS, TRAINING & SKILLS

• Six Sigma Yellow Belt Certification 2015

• American Express Compliance Training 2015

• Volunteer Instructor- Junior Achievement of Oklahoma 2014-2015

• Client Assistance Re-Housing Enterprise System (CARES), Department of Homeless Services (DHS) 2011

• Public Speaking, Decision Making, and Assertiveness 16-hour training program, SAGE Group 2013

• Computer Skills: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Salesforce, Work Source 1, AWARDS, Lotus, QuickBooks, Westlaw, Lexis Nexus- comfortable working with all operating systems

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