MARK GUILD

**** ***** ****** **** *****, Broken Arrow, Oklahoma 74012

512-***-****

acv58h@r.postjobfree.com

https://www.linkedin.com/in/mguild

REGIONAL DIRECTOR

QUALIFICATIONS PROFILE

Results-driven and performance-focused professional, offering broad-based experience in business operations management. Armed with exceptional ability to develop and effectively work with high-performing teams and staff; generate impressive sales results; achieve customer satisfaction; and grow market share and profitability. Proactive senior operations executive; equipped with well-defined financial acumen and well-honed communication, technical, problem-solving, and multitasking skills.

CORE COMPETENCIES

Sales and Marketing Management

Business Development

Change Management

Strategic Planning and Implementation

Customer Service and Relations

Personnel Supervision and Training

Talent Development

Organizational Leadership and Team Building

PROFESSIONAL EXPERIENCE

DOLLAR GENERAL CORPORATION – EASTERN OKLAHOMA

Regional Director of Operations Tulsa, OK 2011–Present

> Oversee approximately 182 stores generating more than $300M of sales annually.

Highlights:

- Positioned the company for growth as reflected in the following key achievements:

-Significant reduction in negative comp stores from 25% to 12%;

-Shrink improvements by 13bps in 2014 and 8bps in 2015;

-Decrease in turnover from 46% to 23%; and

-Increase in internal promotion rate (IPR) from 34% in 2010 to 77% in 2014 and 80% in 2015.

- Achieved the highest sales comps with 22.39% in 2012, 2013, and 2014.

- Played a vital role as a highly effective talent exporter who successfully made it possible for eight district managers and a regional manager to earn promotion within the region in 18 months.

BLOCKBUSTER LLC (FORMERLY BLOCKBUSTER VIDEO ENTERTAINMENT, INC.) 1989–2011

Regional Director of Operations Austin, TX; and Dallas, TX 2008–2011

> Directed 302 stores in Louisiana and Texas that achieved $205M of sales.

Highlights:

- Drove turnaround of an underperforming region to successful operations achieving top sales in 2008.

- Successfully achieved the following selected accomplishments:

-Performance matrix ranking improvements from 18th to 3rd out of 19 regions in 2008

-Sales comps increase by 11.4%;

-EBITDA growth by 9.7% as opposed to the company trend in 2008;

-Shrink reduction from 3.1% to 1.4% in 2008; and

-Best revenue comp recognition companywide in 2008 and 2009.

Regional Director of Operations Minneapolis, MN; South Bend, IN; and Grand Rapids, MI 2006–2008

> Directed store operations in three states, with 145 stores attaining $118M worth of annual sales.

> Provided expert leadership to 11 district managers, human resource manager, loss prevention manager, and regional assistant.

Highlights:

- Received the following awards and recognition throughout the company:

-Regional Director Incentive Winner in the fourth quarter of 2006 and first and third quarters of 2007; and

-Shark Tooth Award for consistent compliance with store standards in 2007.

- Grew sales by 7% and profits by 68% in 2006; and increased the region’s key metric ranking from 26th to 2nd out of 36 regions in 2007.

Director of Operations Dallas, TX 2002–2006

> Strategically led various tasks, such as human resource management, customer service, sales, store merchandising, budget administration, forecasting, and loss prevention.

> Handled the preparation of weekly and monthly revenue forecasts, while analyzing customer demographics.

> Directed store operations in four states, namely Colorado, Georgia, Texas, and Utah, with 42 stores achieving $42M in annual sales.

Highlights:

- Successfully developed and implemented the following programs, systems, and initiatives:

-New sales and merchandising promotions driving loyalty programs and online memberships;

-New hire orientation and training programs for 420 associates from 2002 to 2005;

-Inventory management systems and processes which cut shrink from 7.6% to 1.5% from 2002 to 2005;

-A labor scheduling tool allocating labor, thus reducing labor costs by 21.9% and obtaining $550K of savings in 2005; and

-An operations manual and numerous loss prevention programs.

- Grew same-store sales by 20% in 2003 and 43% in 2004; and increased home entertainment trading by 200% from 2003 to 2004.

- Served as the driving force behind the achievement of over $1M of cost savings in operating expenses in 2005.

- Obtained $282K of savings in 2005 after decreasing general and administrative (G&A) expenses by 35.3%.

- Earned selection from the chief executive officer to supervise the Operations Team that expanded the subsidiary, Movie Trading Company, from 6 to 42 stores in three years.

Earlier Positions Held:

Special Projects Manager Dallas, TX 2001–2002

- Contributed in cutting costs by $540K annually, as well as boosting sales by $104K annually.

Field Marketing Manager Dallas, TX 2000–2001

- Optimized operational processes to significantly reduce the number of underperforming stores from 32 to 18 within one year; thus increasing sales in the key stores by 7.4%.

- Established and streamlined the new store opening process; consequently eliminating opening time from two weeks to five days.

District Manager Tulsa, OK 1995–2000

- Drove performance improvements as reflected in the awards and commendation:

-Rookie District Manager of the Year Award in 1995;

-District Manager of the Year Award in 2000;

-Recognition as the only district manager to serve as member of a new labor scheduling taskforce; and

-Top 10% gift card sales and top 10% reward sales achievements, outperforming 335 districts nationwide.

- Built and grew the market from 12 to 32 stores for more than four years, while expanding the district into two.

Store Manager Tulsa, OK 1989–1995

- Achieved the Store Manager of the Year and Above and Beyond awards for outstanding work performance.

- Earned commendation as finalist of the company’s Blockbuster Internship Award.

EDUCATION

Coursework in Business Administration Oklahoma State University, Stillwater, OK

PROFESSIONAL DEVELOPMENT

Advanced Leadership Training: 2015 Dollar General Corporation

Stephen Covey’s 7 Habits of Highly Effective People: 2008 Blockbuster, Inc.

Interview and Interrogation Techniques: 2007 Wicklander-Zulawski & Associates

Contact this candidate