RICHARD FORREST

**** * ****** ** • Gilbert, AZ • 85295

480-***-**** • acv4lu@r.postjobfree.com

EXECUTIVE SUMMARY

Seasoned technology professional with significant IT program and operations management experience; proven track record analyzing raw data to track and optimize trends; passionate commitment to developing talent; strong communication skills with all levels of executive management.

Seeking a hands on Senior Program/Project Management position that will leverage my information technology and leadership experience and will allow me to actively contribute to an organization’s strategic business objectives.

KEY SKILLS AND ATTRIBUTES

Connects Programs to Strategy Product Management Agile/Scrum

Enterprise Strategy Communication Analytical Mindset

EXPERIENCE

nuHome Promotions, Chandler, AZ April, 2015 – March, 2016

Sr IT Project Manager/Director, PMO

Implemented PMO Department for startup company

Supervised entire IT department that included Python, Salesforce and AWS datacenter projects

Implemented a CenturyLink Managed Services system for the entire company

Implemented an entire SDLC with artifacts to include Agile and Scrum practices utilizing JIRA and MS Project. This also included setting up a change management methodology

Managed all releases/upgrades to the production environment

In charge of all Salesforce projects for Sales and Marketing departments as a Product Manager

Implemented all process design documents for Salesforce and several plugins to include 2 financial applications (Intact and QuickBooks for Salesforce) utilizing Lucid Charts app and Visio

Managed a new dialer (Bright Pattern) project with all integration from Twilio and Salesforce

Managed several infrastructure projects for a Sonic Firewall and Kaseya implementation

BROOKFIELD GLOBAL RELOCATION SERVICES, Phoenix, AZ

Sr Project Manager, Information Technology Group January, 2014 -April, 2015

Managed a multi-million-dollar document imaging/storage management (OnBase/EDMS) project utilizing both Waterfall and Agile/Scrum teams (TFS)

Managed the implementation/integration of an Oracle Hyperion Financial Management program into MS Dynamics Great Plains

Project rep for the planning of an ERP implementation

Managed three securities related projects including the implementation of a Single Sign On (SSO) application utilizing Java and .NET integration endpoints

RICHARD FORREST

1845 S Racine Ln • Gilbert, AZ • 85295

480-***-**** • acv4lu@r.postjobfree.com

APOLLO GROUP, Phoenix, AZ April, 2009 – October, 2013

Sr Group Program Manager, Product Engineering Group

Assignments included Portfolio Manager for resource alignment to program priorities.

Implemented the decommissioning of over 43 “homegrown” legacy apps for transition to Salesforce

Managed five project managers and scrum masters for various multi-million-dollar enterprise-wide projects that included Oracle Financials, People Soft, and several Internally developed systems

Completed four PII compliance related projects.

UNIVERSITY OF PHOENIX, Phoenix, AZ July, 2006 – April, 2009

Senior Project Manager, Business Processes and Analysis

Managed a five-person staff including senior process architects and business analyst professionals; responsible for the success of all analysis and business process improvement projects

Successfully completed significant deliverables utilizing Agile and Waterfall project management methodologies with high amounts of quality analysis

Exceptional performance reviews; exceed expectations in communication, judgment, leadership, and drive for results

UNIVERSITY OF PHOENIX, Phoenix, AZ November, 2004 - July, 2006

Project Manager, Senior Business Systems and Process Analyst

Managed strategic projects concurrently and prioritized to ensure completion within timeframe and budget

Created and implemented unique “Diploma Application Online” project, allowing student population to apply for diplomas online; represented $150,000 allocation of resources

Managed implementation of new “Commencement Website” system to ensure timely and seamless processing of student requests to “walk” in a campus ceremony; represented $200,000 resource allocation; collaborated across multiple departments including legal, campuses, and University Services to ensure requirements were addressed

Analyzed and reengineered mission critical processes; facilitated business technology meetings; served as liaison and project manager between business and technology groups

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UNIVERSITY OF PHOENIX, Phoenix, AZ August, 2003-November,2004

Business Reports Analyst

Responsible for accuracy and integrity of daily, monthly, quarterly business reports; presented findings and recommendations to senior management; 98% of recommendations were ultimately implemented

Led >50 unique projects involving data analysis to improve technology reporting of student records and trends; briefed senior executives provided recommendations on methodologies to improve work processes and data integrity

UNIVERSITY OF PHOENIX, Phoenix, AZ May, 2002 -August, 2003

Finance Manager

Responsible for managing all data related to >2500 student’s financial payments; created Excel database and spreadsheets to track financial aid payments and deficiencies

Managed 12 employees

United States Marine Corps – Logistics/Mobility Officer

RICHARD FORREST

1845 S Racine Ln • Gilbert, AZ • 85295

480-***-**** • acv4lu@r.postjobfree.com

EDUCATION

UNIVERSITY OF PHOENIX, Phoenix, AZ 2002 - 2004

Master of Science, Computer Information Systems

UNIVERSITY OF PHOENIX, Phoenix, AZ 1999 - 2002

Bachelor of Science, Information Systems

OTHER

Accreditations: Project Management Professional (PMP), Certified Process Professional (CPP), Business Process Management Certificate (CPM-P); A+ Certificate, Network+ Certificate, Security+ Certificate, Certified Microsoft Program Portfolio Manager, Certified Scrum Master (CSM)

Training in: Oracle, SQL and Advanced SQL, XML, Java, C++, Salesforce, Visual Basic; master proficiency with MS Office, MS Project, MS Project Server, SharePoint, Team Foundation Server (TFS), ITIL v3, Lean Six Sigma

Memberships: Project Management Institute (PMI, Phoenix and National Chapters); International Institute of Business Analysis (IIBA); Microsoft Project Association (MPA), Microsoft Users Group (MPUG)

Other coursework includes: Project Management, Human Resources Management, Business Process and Project Management Leadership programs

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