Georgia Younker

**** ******* ***** ****

Celina, Texas 75009

acv4c0@r.postjobfree.com

Cell: 501-***-****

Objective

Expert at taking highly technical language and translating it into fundamental terms. I bring years of a technical background, software systems integration, customer training, customer service, end-user support, and leadership experience which includes maintaining data integrity.

Professional Experience

Network Administrator

Maverick Transportation 2013 – June 2016

North Little Rock, Ar.

API Gateways, Any-to-Any Data, App Sharing, Cloud Storage – provide support for managing and hosting web interfaces.

Software Installation, Software Configuration, Customer Training and Integration into customer environment

Citrix environment. Hypervisor virtual environment, HP Thin Client Support for personnel

LAN and WAN Network Configuration (HP switches and routers).

Lotus Notes – environment.

SharePoint 2013 – Administrator I

IBM iSeries -AS400 database configuration – data integrity

EMC NetWorker – installation, configuration, and retrieval of data loss

Disaster Recovery – Support all Disaster Recovery and Data Integrity policies. Ensure that proper data backups are completed, labeled, rotated, and stored off-site.

ShoreTel PBX Software Communicator/Director. Telecom – support all personnel

BMC IT Helpdesk support system. – Helpdesk system for work integration and escalation

Concur Support for users

Barracuda Spam and Virus Firewall support for users

VMware vSphere Client – creating and maintaining server integrity by performing patches, upgrades, and configuration

Active Directory - Maintain user profile integrity, policies, and domain

WinPak Security Access System – provide badge access levels to users

Exchange Server/Outlook Support 2013 - Administrator 1 – PowerShell support to Exchange Servers, Dag environment.

SalesForce support – integration with Exchange Outlook 2013

Mobile Environment-provide support for all mobile devices companywide this includes Laptops, Tablets, Surfaces

Extensive user support

Travel 20%

Supervisor, Computer Support Services, Torreyson Library

Instructor University Studies, 2004 - 2013

University Of Central Arkansas

Configuration and technical support to faculty, students, and staff – multi platforms used.

Labs 400+ Maintain and configure. Compliance statistics: secure information. Remote imaging.

Budget Management for new equipment purchases. Maintained virtual classrooms.

Blackboard 9.1, Novell –GroupWise. Assisting students with: Java, COBOL, HTML, CSS, Linux.

Program Development Trainer. Blackboard LMS System. E-Learning Multimedia Content.

Software installations, configuration, and training for staff, faculty, and students

Performed regular performance evaluations of staff members and trained new employees.

Database Administrator. Assisting Students with: WampServer, Apache, MySQL, SQL queries.

Provide wireless network support. Data mining discovery. LAN/WAN support.

Served as the front line negotiator for technology issues, maintained accurate and updated inventories.

Compiled documentation and other requirements needed for government evaluations.

Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.

Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.

Campus IT Support – Network Administrator 1999 - 2003

McKinney Independent School District

McKinney, Texas

Provided technical support to campus faculty, students and staff, for both hardware and software.

Network Administrator support. Novell (Netware). (Linux, and Mac Solutions).

Maintained large computer labs. Heavy help desk support. Multi-platforms. Researched functionality of e-learning tools, and provided professional development.

Software installation, integration, and training

Configured mobile learning labs. Statistical analysis. Prototype analysis.

Technical Publications Writer II/ 1997 - 1999

Configuration Management Specialist II/Program Coordinator 1991 - 1999

Andrew Corporation

Garland, Texas

Wrote, released, and updated technical publications. Web development.

Imported and manipulated graphics and engineering drawings from AutoCAD, VISO and UNIX based programs. (COBOL) programming. Created and manipulated digital pictures by using Adobe Suite. Problem solving. Team building.

Provided status and budgeting information to upper management. MS Project. Oracle.

ISO 9001 certified – maintained certification.

Conducted professional development to new engineers on configuration programs and ISO guidelines. Created prototypes for testing.

Data mining and management which consisted of configuration drawings and data discovery.

Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.

Present periodic Dashboard reports on the current program, future projections and client issues.

40% Travel. International and Domestic Clients.

Education

07/2012

12/2010

05/1999

05/1998

Master of Science: Instructional Technology (Concentration Distance Education)

University of Central Arkansas Conway, AR.

Bachelor of Business Administration: Management Information Systems; Web Development/E-Commerce;

University of Central, Arkansas, Conway, AR.

Satisfied courses in: Telecommunications/Computer Networks; End-User/Internet and Programmer/Analyst tracks

Configuration Management Certificate:

University of Wisconsin, Milwaukee, Dallas, TX.

Associates of Applied Science Degree:

Richland College, Richardson, TX.

Training

MCSE Messaging - November 2015- Exchange Server 2013

Exchange Training - Sept. 2014 - Core Solutions of Microsoft Exchange Server 2013

Exchange Training - Aug. 2014 - Migration and Support (PowerShell scripting)

Lotus Notes Training - June 2013 – Training on ACL’s, Domino Admin, Domino Designer

HP Training - Dec. 2013 – Access Layer Network Technologies using ProVision Software

HP Training - Dec. 2013 – iMC Essentials for Network Administrators

EMC Networker Training - Sept. 2013 (San Jose, Ca.) – Modules and Network Administration

Zenger Miller, Personal Performance/Facilitator Training (Extensive: Customer Service Training, Teambuilding, Diversity, and Problem Solving), Denton, Texas

Verbal and Public Communications Training, Texas

Achievements

Bilingual: Czech

Future Business Leaders of America Judge, FBLA, 2004-2013

Philander Smith University – Professional Development – MS Office Suite - Instructor, Arkansas, 08-10

Audio/Video General and Evening Recitals for the Music Department, 2008-2010

URSA Core Trainer, Professional Development – Instructor - UCA, 2006 –2010

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