**** ***** ***** *** *** Virginia Beach VA *****

( 2 0 3 ) 887- 2 0 8 0 Email: acv48a@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

A diligent worker who is team oriented, with excellent written and verbal communication skills, computer knowledge and an eagerness to learn new skills and broaden experiences EDUCATION

August 2008-March 2010 American Intercontinental University Online Associate of Arts in Business Management

February 2006 Professional Career Development Institute Online Diploma-Medical Billing Program

WORK EXPERIENCE

September 2015-PRESENT The New Hope Center Virginia Beach, VA

[Collections Specialist]

Provide exceptional customer service to patients by greeting and reaching out to patients in a friendly and timely manner; offer informed responses to patient inquiries regarding insurance benefits, coinsurance and/or deductibles; effectively arrange repayment schedules, process payments and makes adjustments to accounts; communicates with and assists collection agencies and attorneys to collect on severely delinquent accounts June 2006-January 2015 United Illuminating Company New Haven, CT

[Customer Service Representative]

Deliver high quality service to customers by warmly greeting and addressing customer concerns in a timely fashion, delivering prompt and professional solutions for customer inquiries via phone, email, online chat, etc.; research, prioritize and resolve customer issues accurately; maintain documentation of customer inquiries and responses for future reference; track and follow up on customer requests in a timely manner; maintain general knowledge of company policies, products, services and promotions

[Collections Representative]

Reach out to customers in an effort to collect payment for overdue bills and other payments; act as a liaison between the company and customers to manage overdue accounts assessing individual circumstances to determine the best means to resolve them and bring accounts current; qualify customers for payment programs or arrangements; maintain various files related to customer accounts, participate in team meeting, goal setting and continuous quality teams in order to attain performance measures set for collection area for percentage of billed revenue collected, average speed of answer, etc. April 2005-June 2006 Southern Connecticut Gas Company Bridgeport, CT

[Customer Service Representative/Collections Representative]

Answer customer inquiries regarding accounts, initiate and terminate service accounts reach out to customers in an effort to collect on overdue accounts; process payment; set up payment arrangements June 1992-December 2004 Southern New England New Haven, CT Telecommunications Corp.

[Billing Investigation Representative]

Compiles billing reports; inspects the invoices of customer service representatives, identifying and correcting billing errors, partner with members of the Informational Technology department to troubleshoot system errors, process refund checks to customers as needed.

[Customer Service Representative]

Discuss investigate and resolve customer concerns regarding rates, bills, services, policies and procedures; process payments and perform collection activities.

[Sales Associate]

Provide fast, fun and friendly customer service by receiving and processing customer payments, assess customer service and product needs and provide necessary information about them; negotiate with residence and small business customers.