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Customer Service Manager

Location:
Olathe, KS, 66061
Posted:
August 09, 2016

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Resume:

KEITH A. RILEY

*** *. ****** ***** ● Olathe, Kansas 66061

Mobile: 913-***-**** ● acv3qr@r.postjobfree.com

OPERATIONS PROFESSIONAL

International Supply Chain / Manufacturing / Quality / Engineering

Resourceful, innovative professional with more than 20 years’ experience budgeting, planning, and leading teams to achieve operational best practice performance and profitability. Highly effective at building and directing cross-functional teams in the evaluation, development, and launch of progressive problem solving tools, including Total Quality Management, Lean Manufacturing, and Total Productive Maintenance. I have successfully managed operations groups in a variety of industries, and I am a highly effective data analyst, problem solver, and communicator.

KEY QUALIFICATIONS

Lean Manufacturing Tool Implementation

Six Sigma Process Variance Reduction

International Supply Chain Management

P&L Accountability and Budgeting

EH&S Compliance Management

Process Engineering and Automation

ERP Systems Implementation

ISO9001 Quality Systems Development

ISO14001 Environmental Systems Development

OHSAS18001 Safety/Ergonomics Systems Development

Team Building and Mentoring

PROFESSIONAL EXPERIENCE

INKCYCLE, INC., Lenexa, Kansas 2010-Present

Remanufacturers of Toner and Inkjet Cartridges.

Vice President of Operations

Responsible for all Operations disciplines including: Supply Chain, Materials, Quality Assurance, Facilities, R&D Engineering, Distribution, Production, Manufacturing Engineering, Maintenance, and Planning.

Selected Accomplishments:

Led cross-functional team to achieve ISO9001, ISO14001 and OHSAS18001 certifications within 7 months of the start of the project.

Initiated Lean waste-reduction projects that led to significant operational improvements within the first 12 months of training. Improvements resulted in a 93% reduction of WIP, 51% reduction of defective returns, 55% reduction of rework, and a 78% reduction of overtime.

Managed highly skilled operations professionals that initiated and implemented cost-reduction initiatives that returned more than $1.3 million of profit to the bottom line.

POLYTAINERS, INC., Lee’s Summit, Missouri 2009-2010

Manufacturers of injection molded, rigid, thin walled plastic containers.

Director of Operations

Responsible to manage all operations of the company’s Lee’s Summit facility. Direct-report responsibility included: Finance, Human Resources, Purchasing, Materials, Quality Assurance, Customer Service, Production, Manufacturing Engineering, Maintenance, and Planning.

Selected Accomplishments:

Developed waste reduction strategy that resulted in a 13% reduction in material cost per pound shipped.

Initiated Quick-Changeover (SMED) methodologies that reduced injection-mold tool changeovers by more than 8 hours (> 90% reduction).

MARTINLOGAN LTD, Lawrence, Kansas 2005-2009

Manufacturers of High-End custom and outsourced home audio equipment.

Vice President, Manufacturing and Operations

Member of the management staff challenged to initiate and drive strategic operations activities required to support anticipated sales growth of more than 150% in 3 years. Primary objective was to initiate and develop best practice process control and repeatability needed to significantly improve the quality, service, and throughput of all Operations disciplines (Purchasing, Materials, Quality Assurance, Customer Service, Production, Manufacturing Engineering, Maintenance, and Planning).

Selected Accomplishments:

Reduced operational expenses by 22% within the first 12 months through aggressive Lean process waste reduction efforts and saved an additional $40K per year by eliminating the need for outside storage.

Led team in developing a demand-driven materials replenishment system that resulted in a 167% improvement in inventory turns, freeing more than $1 million in cash.

Met industry compliance standards (CCC, CE, IATA, ISTA, UL) through the initiation and completion of a comprehensive ISO9001:2000 based Quality System within 6 months of its kickoff. Certified system reduced process variances 40%, and substantially expanded international sales opportunities by enabling the sale of powered product direct to mainland China.

Managed Six Sigma project to reduce the warranty replacement costs from overseas markets that resulted in saving the company more than $50K/year, and extended the life of the product by more than 100%.

EMERSON ELECTRIC – VENTILATION PRODUCTS DIV, Lenexa, Kansas 1996-2005

Premier diversified industrial manufacturer with over $17 billion in sales and over 40 divisions.

Positions held:

Manufacturing Manager/Division Lean Business Leader

Production Control and Inventory Manager/Division Lean Champion

Production Manager/Division Lean Champion

Production Supervisor

Repeatedly promoted throughout tenure, my responsibilities expanded to include all facets of manufacturing. My primary responsibility was to help develop cross-functional teams for the purpose of implementing projects focused on the elimination of waste (Lean Manufacturing) and process variation (Six Sigma). Progress to targets periodically reported to both divisional and corporate leadership.

Selected Accomplishments:

Championed Lean/JIT initiatives that improved throughput by more than 25%, reduced quality defect rates up to 50%, and increased inventory velocity by 15%. This combination of efforts contributed to our receipt of the Emerson Chairman’s Award for Operational Excellence over more than 40 other eligible divisions.

Led the implementation of demand-based replenishment techniques from our key suppliers that supported our Procurement team’s efforts to attain a corporation-best 40+ Inventory turns.

Implemented system to automate inventory transactions that increased inventory accuracy by 27% and saved $80K in scrap material costs.

EDUCATION AND CERTIFICATIONS

Bachelor of Science, Business Administration, University of Kansas, Lawrence, Kansas

Bachelor of Science, Accounting, University of Kansas, Lawrence, Kansas

Certified Lean Manufacturing Trainer, Lean Champion Dev. Program, Emerson Electric, St Louis, MO

Six Sigma Green Belt and Sponsor Certifications, Emerson Electric, Lenexa, KS



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