Terrelle C. Waller

*** ****** **** ***** ***********, MD 20785 Phone: 240-***-**** Email:acv39l@r.postjobfree.com

Dedicated Professional with strong interpersonal and organizational skills with a keen ability to multitask a variety of challenges and responsibilities.

Career Objective

To provide professional and excellent investigative, and administrative/technical support services for a professional organization within the Federal, Local, State Government, and or Private Sectors.

Summary of Qualifications

My skills and abilities to maintain order, communicate orally and in writing are utilized daily in a professional manner. As a team player, I’ve worked with co-workers and supervisors providing assistance and guidance. While collaborating with colleagues and team members to accomplish established goals, I retain the ability of maintaining meticulous documentation, improving employee morale, providing training and coaching, and composing administrative policies. I identify training needs within my team and provide information concerning training approaches and content. I am a hands-on leader who expertly leads teams, keeps them focused, and productive beyond organizational expectations. I have excellent skills in managing time and prioritizing work assignments. I can work independently or with a group/team. Knowledgeable with Microsoft Applications: Microsoft PowerPoint, Microsoft Word, Microsoft Excel, and Email Applications. I also type 55 words per minute.

Education

High School Diploma: Riverdale Baptist School

Graduated: June 2000

Delaware State University

Major: Business Management

Degree: Bachelor of Science / Business Management

Graduated: May 2005

Training/Certification:

Professional Experience

Place: Inovalon Holding, Inc

Title: Administrative Coordinator

Dates: June 2008 – Present

As an administrative Coordinator at Inovalon I act as a resource person regarding the policies and procedures of the company. I resolve problems within area of responsibility and consults relevant documentation and liaises with appropriate resource persons to obtain and provide information on diverse and complex issues. I also participate in ensuring the smooth functioning of the company. I recommend procedural changes to enable the company to function more effectively. I collaborate with supervisor and others to establish work priorities. In this capacity I perform the following additional duties:

Assist with HEDIS (Healthcare Data and Information Set) record review process maintaining the highest of quality and timelines for organization’s overall chart abstraction service delivery.

EMR (electronic medical records) through SRSA System, scanning in digital copies of received hard-copy documents as well as distributing them.

Processing digital scans of electronic documents (i.e, confirmations, and medical records).

Organized and maintained document databases, using various research methods to identify errors that had not been previously caught by the company system.

Providing excellent customer service to clients and customers by identifying concerns in a timely manner.

Manage communication and correspondence with care provider offices, field staff, and remote staff.

Completing special projects in a timely manner to adhere to project deadlines.

Maintain confidentiality (HIPPA LAW).

Perform routine and diversified clerical work.

Ensure compliance of law and policies for medical health care.

Maintain continuity of work operations by documenting and communicating needed actions to management.

Guide employee actions by researching, developing, writing and updating administrative policies, procedures, methods, and guidelines to management.

Resolves administrative problems by analyzing information, identifying and communication solutions.

Develops administrative staff by providing information, educational opportunities, and coaching.

Send out letters to all field staff, approve and deny time off requests/

Process schedule changes.

Assist with any on-site scheduling related to clinical issues.

Review daily check-in forms and follow up when necessary.

Verify completion of all on-site reviews.

Place: Library Systems and Services (LSSI)

Title: Library Technician

Dates: October 2006 – June 2008

As a Library Technician at the Library Systems and Services (LSSI) I was responsible for assisting professional librarians in maintaining departmental libraries. I assisted professional librarians in gathering materials for reference and biographical use, and in shelf-listing books. In this capacity I also performed the following duties:

Organized and maintained document databases, using various research methods to identify errors that had not been previously caught by the company system.

Organized and maintained periodicals and reference materials

Compiled and maintained records relating to circulation, materials, and equipment.

Conducted reference searches, using printed materials and in-house and online databases

Trained other staff, volunteers and or student assistants, and scheduled and supervised their work.

Entered and updated patron records on computers.

Provided assistance to teachers and students by locating materials and helping to complete special projects.

Processed information by compiling, coding, and auditing to verify information or data

Used computer systems including hardware and software to program, write software, set up functions, enter data, and processing the information

Place: United States Postal Service

Title: Mail Carrier

Dates: May 2005 – October 2006

As a Mail Carrier for the United States Postal Service I delivered and collected mail on foot or by vehicle, and maintained a professional and effective public relation with customers, and others. In this capacity I performed the following duties:

Sort mail for delivery, arranging in delivery sequence.

Deliver mail to residences and business establishments along specified routes by walking and/ or driving, using a combination of satchels, carts, cars, and small trucks.

Provide customers with assistance in filing claims for mail theft, lost or damaged mail.

Respond to complaints, delivery problems by filling out forms and making appropriate referrals for investigation.

Set postage meters, and calibrate them to ensure correct operation.

Provide assistance to public in complying with federal regulations of postal service and other federal agencies.

Obtain signed receipts for registered, certified, and insured mail, collect associated charges, and complete any necessary paperwork.

Meet schedules for the collection and return of mail.

Enter change of address orders into computers that process forwarding address.

Maintain accurate records of deliveries.

Bundle mail in preparation for delivery or transportation to relay boxes.

REFERENCES: Employer Phone

Reference Name & Title

Natasha Denny Federal Bureau of Investigations 301-***-****

HR Specialist

Tameka Nugent Homeland Security 301-***-****

Security Consultant

Joseph Whitaker National Security Agency 301-***-****

Finance Manager

Contact this candidate