Customer Service Sales

Delon R. Prince

**** ******* ***** ******, ** ***65 614-***-**** acv39j@r.postjobfree.com

Highly accomplished professional with diverse experience in recruiting, training, higher education and sales management. Possesses outstanding team leadership skills in conflict resolution; well-developed interpersonal skills and the ability to motivate and direct others in a supportive environment.

PROFESSIONAL EXPERIENCE:

Career Services & Recruiting Experience

Recruited prospective employees and students for healthcare and IT organizations.

Built and maintained relationships with employers, using marketing strategies to facilitate student career placement.

Recruited qualified candidates and students to place into professional positions within Fortune 500 companies.

Facilitated online workshops in resume and portfolio development, career exploration, interviewing techniques, and social media.

Coordinated job fairs and prepared electronic and printed materials to generate job leads.

Conducted classroom workshops and individual student mentoring sessions to promote career advancement and professionalism.

Maintained a database of employment opportunities and online resource library including career guidance references, employment literature and related information.

Achieved weekly recruitment goals with a sense of urgency.

Conducted the full-cycle recruitment by sourcing, interviewing and making offers.

Conduct phone pre-screens as 1st level interviews for entry level and executive level positions.

Experience using customer relationship management software to help track and recruit prospects.

Collect and Process candidate’s background information

Management Experience

Hired new staff and supervised a team of 10 health care recruiters.

Located qualified candidates for open positions, conducted interviews, and processed background checks and reference verifications.

Coordinated staff training and professional development workshops

Used marketing skills to promote the company through social media, mail, and job fairs.

Developed new clients to maintain open positions for current prospects and conducted all contract negotiations.

Strong ability to multi-task and very team oriented to achieve high results for the organization.

Account Executive & Sales Experience

Achieved $1,000,000 annual sales quotas by cold calling and networking.

Generated business development leads and negotiated new customer contracts.

Formulated product pricing to present to prospective customers.

Developed and implemented sales strategies to promote the company product.

Administered monthly training webinars on product solution.

Prepared monthly sales reports to present to the sales team.

Customer Service Experience

Demonstrated effective communication interactions with a diverse group of clients and team members.

Provided assistance to customers and clients

Utilized communication skills to obtain customer contact information

Trained new team members on customer service and skip tracing processes.

TECHNICAL SKILLS

Proficient with Sales force, Microsoft Office Suite: Word, Excel, PowerPoint, Outlook

EMPLOYMENT HISTORY

Sales Developer

InContact, Columbus OH, 03/2012- Present

Career Services Specialist

ITT Technical Institute, Hilliard OH, 07/2011- 11/2011

Career Services Specialist

Everest Institute, Gahanna OH, 11/2009 –06/2011

Recruiter Supervisor

LeaderStat, Worthington, OH, 06/2008 – 11/2009

Customer Service/Skip Tracer

NCO Financial Services, Dublin, OH, 07/2002 – 06/2008

EDUCATION

Bachelor of Science, Business Administration

Ohio Dominican University, Columbus, OH

Contact this candidate