Emily J Bollenbeck

Tampa, FL *****

acv37y@r.postjobfree.com

812-***-****

Summary

15+ years in the Hospitality Industry, with 12 years Management ranging from Hotel AGM, Night-life manager, Casino Marketing, and Casino F&B AGM. Strong knowledge of Hotel and Restaurant Operations. Clear understanding and knowledge of company needs and requirements to protect all assets and increase production. Willing to go above and beyond the needs and duties of the job at any time.

Areas of Experience

Group and Banquet Sales (Hotel Management)

Training Operations and Manuals

Project Management

Casino Room Service/VVIP Amenities/Butler Services

All Microsoft Suite

Payroll

Purchasing

Cost Controls and Balances

ServeSafe Certified

SafeStaff Trainer

Multi-Lingual

Professional Experience

Virtual Assistant – Tucson, LLC: July 2016

Research and data collection for various clients

Negotiations in international art commissions

Compiles reports on companies for specialty services, per client request

Comparison reports

General Manager – Zudar’s on Platt: March 2016

Cultivated and re-structured all FOH staffing for higher service standards

Increased productivity by 27% within 2 weeks through on-boarding and re-training

SOPs

Re-structured bar for compliant cost controls. Included craft cocktails and featured items

Completed all inventory and payroll

Proceeded with high-profile marketing strategies for the main location, new bar, satellite location, and catering services

Event Manager - Puff ‘N Stuff Catering: March 2015 to March 2016

Managing planning and co-ordination of 800+ person events, to private residences

Off-site Catering and on-site Banquets

Training SOPs and Implementation

Food and Beverage Manager (24-Hour Dining for Green Room and Jubao Palace) - Seminole Hard Rock Hotel and Casino: February 2012 to April 2015

In charge of FOH and BOH staff for 3 venues

Running of day-to-day operations (collective of $10 million per year in revenue)

P&L Interpretations and Justifications

Market Matrix Cubes (customer satisfaction and projection implementation)

On-boarding new hires and creating job growth by implementing new and on-going training programs via daily coaching and mentoring

Saving over 30% in labor costs within the F&B and Cashier departments

Training SOPs and Implementation to conform to our Fantastic 5 Fs!

Supervisor Rewards Club - Casino Aztar - Evansville, Indiana: September 2008 to February 2012

Special Events Coordinator

Developed Shadowing Program for Team Members

Weekly Coaching sessions with all Team Members

Main Bank Audits

(Gap Explanation - Night-Life Manager for Hammerhead’s and ICON in Evansville, IN)

Assistant General Manager – Fairfield Inn – Evansville, IN: August 1999 to March 2003

AR/AP, Payroll, Group Sales

Corporate Accounts

Banquets and Sales

Hiring Manager

Scheduling

Front Desk Management and Audits

Posting reports for day-end, month-end, and year-end

Implemented daily inspection programs in Housekeeping and Maintenance to adhere to Fairfield and Marriott standards. Consistently rated in the top percentile due to these programs

Education

University of Southern Indiana - Biology (Genetics) and Math (Mathematical Theory) - Independent Federal Research in Molecular Biology and Biochemistry - HPLC and GC

Antwerp International School - IGCSE (High School Diploma Equivalent), IB (Bachelor’s Degrees in Physics, Chemistry, Math, English, Dutch, Music Theory)

**References**

Chef Michael Priola – multi-venue Room Chef at Seminole Hard Rock Hotel and Casino

Taro Larrea - Chef at Eddie V’s Prime Seafood

Jamison Scott Long - Top Golf Sous Chef

Cristi Hasic – TradeWinds Beach Supervisor and Trainer

Corey Penza - AGM Columbia Restaurant Group

Sandy Faulkner - Senior Business Analyst for IT at Seminole Hotel Hard Rock and Casino

Sean Mikel – owner PC DR computer consultant

Julie Cortina - Puff ‘N Stuff Service Co-ordinator/Warehouse Manager

Beverly Robb - Revenue Manager for Seminole Hard Rock Hotel and Casino

Luise Odenheimer – Internal Audits and Controls for Seminole Hard Rock Hotel and Casino

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