Akta Patel

IT Systems Analyst Specialist/ Business System Analyst

Cell: 781-***-****

Email: acv2z8@r.postjobfree.com

Objective:

To take challenges from a position of business analyst with a progressive company where I can use my skills and experience effectively for the growth of the company and continue to develop and enhance my management, technical and analytical skills.

Professional Summary:

Gathered Business Requirements. Interacted with the Users, Designers and Developers, Project Manager to get a better understanding of the Business Processes. Analyzed and optimized the process.

Experienced in some phases of the Software Development Life Cycle (SDLC) including requirements gathering, analysis, design, and implementation.

Determined project scope and requirements, estimated schedules, tracked item completion, certified milestones, maintained project documentation and coordinated team efforts to successfully complete projects and reverse documentation and have strong analytical skills, inquisitive mind and problem solving skills.

Ability to work individually and in team coordinating and resolve issues with team of SME’s and stakeholders.

Estimated and prepared detailed work efforts, deliverables and resources.

Expertise in Requirements Gathering through direct user interviews and workshops.

Consulted with users, resolved problem to meet specific technical and business needs.

Prepared reports and presentations for weekly management meeting to update senior Ministry staff on project deliverables, progression and timelines.

Strong Analytical and methodical problem solving skills. Highly motivated self-starter with excellent communication skills, can perform well both independently and with a team, always willing to work in challenging and cross-platform environments.

Medicaid and Medicare claims knowledge and knowledge of claim process and billing functions.

Extensive experience on Excel, Word, PowerPoint, Agile and MS Visio

Effective Verbal and Written Communication Skills.

Work Experience:

Sedgwick Claims Management Services, Memphis, TN Apr 2016 – Present

IT Systems Analyst Specialist

Sedgwick is the leading global provider of innovative, technology-enabled claims and productivity management solutions, delivering a world of expert resources to a diverse client base. My primary responsibilities include review, analyze and document software requirements and to lead the business analysis phase for projects.

Responsibilities:

Lead the requirements management efforts for projects; take ownership of the business analysis role throughout the project.

Identify and understand stakeholders; initiates and facilitates meetings and discussions with stakeholders as appropriate.

Work with project managers, project requestors, operations, business representatives, IT representatives and clients to ensure complete understanding of software requirements.

Produce project requirements documentation, including written documents, process diagrams, report mock-ups, wire frames and other documentation as required using standard templates.

Meet deadlines and manages work to timelines.

Environment: MS-Excel, MS-Word, UML/VISIO, SharePoint, Agile

CIGNA Health-Care Insurance, Memphis, TN Dec 2012 – Mar 2016

Business System Analyst

Cigna major service lines include workers compensation claims administration and healthcare management services, property and casualty claims management, class action services and risk management information services. As a Business Analyst in Cigna I was involved in development of claim management data warehouse to assist claim professionals to analyze and administer the claims in an efficient manner. The operational data came from multiple sources and was then loaded into claim management data warehouse.

Responsibilities:

Involved in all phases of software development life cycle in RUP framework.

Conducted user interviews, attended JAD (Joint Application Development) sessions, and documented analysis in requirement gathering.

Identified the use cases from the gathered requirements and prepared a comprehensive Use Case Specifications document.

Extensively interacted with the stakeholders and the IT Department in finalizing the requirements.

Verified and validated data model with changes to business information and rules.

Extensively interacted with both user group and development team in coming up with structured charts, class and sequence diagrams.

Managed all the requirements in RequisitePro, making requirements available to all team members.

Responsible for status check at regular timeframe.

Environment: MS-Office including MS-Excel and MS-Word, UML/VISIO, SharePoint (MOSS 2007), Project, Windows 2K3/2K7.

ABLE Financial Group, Scottsdale, AZ Aug 2010 – Nov 2012 Business Analyst

ABLE Financial Group offers full range of product solutions for individual investors, employers, institutions and intermediaries. They help customers and clients achieve their financial objectives. ABLE provides workplace savings plans in US, Individual Retirement Accounts, retirement planning, portfolio guidance, brokerage services and many other financial products and services.

Responsibilities:

Documented Requirements planning and performed Stakeholder analysis.

Collected client requirements, business needs and project objectives, via feedback sessions and client meetings, in collaboration with all stakeholders.

Brainstorming and understanding the business Requirements by discussing them directly with the client Onsite.

Identified the gaps and suggested solutions based on the requirements and existing functionality.

Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues, &come to an agreement quickly.

Frequent interaction with development team& conducted meetings.

Analyzed requirements to ensure they are clear, complete, unambiguous, valuable, traceable and reliable.

Prioritized requirements (High, Medium, and Low).

Conducted Walkthrough with project stakeholders to verify the accuracy of the requirements.

Created and maintained Version Control.

Hands on experience with Management tools like MS SharePoint.

Extensive experience in conducting User training.

Environment: MS-Office including MS-Excel and MS-Word, Oracle, MS Access, SQL Navigator, MS SharePoint.

Education:

I.Associate in Nursing Scottsdale Community College for Nursing, AZ, USA

II.High School

Desert Mountain high school

Skills:

Strong and effective communication skills (Fluency in English, Hindi and Gujarati)

Persuasion

Coordination and Service orientation

Proficient in handling MS-Word, PowerPoint, Excel, and Visio

Technical Skills:

OOAD tools:

Crystal Reports, MS – Visio, MS Project

Operating System:

Windows95/98/NT/2000/XP

Graphical User Interface:

MS Office suite, Adobe Acrobat, MS – Front page

Processes/ Technologies:

Rational Unified Process (RUP), Use Cases, Work Flow and Data Flow

Office tools:

MS word, MS Excel, MS Access, MS PowerPoint

Skills:

Perform JAD/RAD/JRP sessions

Gathering Requirements

Gap analysis

Communication skills

Customer operations

Use case Analysis

QA (Automation,QC)

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