Shipra Raj Srivastava A **, *rd Floor, Pandav Nagar

+91-783******* New Delhi 110092, India

acv2sp@r.postjobfree.com

Summary

An articulate, presentable and efficient individual seeking an Office Coordinator position where excellent clerical and analytical skills will be fully utilized to improve the organization’s efficiency.

Present Work: Accurate Dewatering Systems July’ 2012 till date

Accurate Dewatering Systems is one of the largest dewatering contractors in India, built completely on service oriented thinking. Specializes in complete contract basis dewatering, taking the project from the initial evaluation to implementation and then removal. Accurate Dewatering Systems also monitors and maintains the system throughout the operating period.

Designation: Office Assistant

In my current job profile, I am responsible for:

Liaised with staff and executive management for the efficient delivery of information and the smooth operation of the office

Handling all calls in a professional and courteous manner, quickly determining the caller's needs & documented required information

Assisting accounting department, preparing tax invoices every month and sharing it with each client

Follow-ups with clients for payments, maintaining status report

Oversee and supervising the work of junior office staff

Maintaining in and out courier management as well as attendance register

Achievements:

Provided exceptional support to managers and co-workers which increased overall efficiency by 30%

Trained 4 newly hired staff members

Provided backup support to other departments which was highly admired by the General Manager

Collaborated with other departments of company to centralize the customer database for easy retrieval of information

Demonstrated excellent abilities in customer orientation by assisting the marketing department in promotional activities and campaigns

Post Qualification Work Experience

Skoda Nawab Motors Private Limited November 2010 to June 2012

Skoda Nawab Motors was established in 2000. It is one of the primary providers of category. Infused with the aim to deal in best quality category products, it is the best product provider within your reach. We have made a continuous improvement in the supply of various genuine and trusted quality Products.

Designation: Customer Relationship Manager

In this job profile, I was responsible for:

Post Tel-in and Post Walk-in feedback call to customers and entering the status in company’s DMS ( Database Management Software).

Updating customer contact cards details in DMS on a daily basis

Maintaining test drive details.

Sending thank you letters and photographs after the delivery of the car to customers

Updating reports in DMS on walk in and Tele-in call customers

Sharing reports with branch sales manager.

Bajaj Allianz Insurance Company July 2010 to October 2010

Bajaj Allianz General Insurance is a private general insurance company in India. The company is a joint venture between Bajaj Finserv Limited (formerly part of Bajaj Auto Limited) owned by the Bajaj Group of India and Allianz SE, a European financial services company.

Designation: Tele-caller

Educational Summary

Bachelor in Arts,(Vocational Course-Advertising Sales Promotion and Sales Management) 2009

Intermediate from CBSE, 2006

High School from CBSE, 2004

Co-Curricular Activities/ Hobbies

Winner in the workshop of Selling Skills

Reading, writing, Internet surfing.

Personal Details

Date of Birth: 13th August 1988

Employment Status: Full time

Professional network

Contact Shipra Raj on LinkedIn

Contact this candidate