August *, ****

AeroTEC, LLC

**** *** *** * *** *00

Seattle, WA 98108

I’m applying for

…the Help Desk Support - Seattle position I came across at Glassdoor.com.

Unique qualities I bring

Since I’ve already worked in tech support (albeit in the 90s), I’m well acquainted and comfortable in the environment.

I relish coming to the aid of end-users, thrashing through the tangle of words to a arrive at an understanding of the problem, then researching the solution if it’s not at the top of my head.

I have aided users face-to-face, via phone, and via email. And I worry until a resolution is found and the end-user is content.

What techniques I haven’t encountered, I can learn. I’ve been learning all my life. And my 3.87 gpa in my recent tech support training at Seattle Vocational Institute proves I still can. (See www.JohnAEyon.com for my school transcript.)

From the start of my career, my mission was to support the end-users. That guiding principle remained with me ever since, whatever my role.

As has my work ethic. Good attendance has been a quiet strength of mine ever since. In the recent nine months of tech support schooling, I was there every day, on time (well, one time I got confused about the change in starting hours).

What I have done

As an in-house tech supporter, I setup computers, installed software, connected to networks and printers, troubleshot hardware and software, and trained users. That was in the 90s, and while computers have become more elaborate, computer basics remained unchanged.

In 2015, I spent 3-quarters in an intense Computer Support Technician program at Seattle Vocational Institute, brushing up on the latest technology, I have gone on to earn an A+ certification.

In closing

I look forward to a face-to-face to allow us both to more fully assess the other. Contact info is on my resume.

John A Eyon

John A. Eyon

cell: 206-***-**** Seattle, WA acv19k@r.postjobfree.com

COMPUTER TECH SUPPORT

A+ 220-801/802 Certification plus all-around computer experience, from programming to end-usering, including actual Tech Support experience, bolstered by recent tech support training.

JOB SKILLS

Recent Computer Support training in preparation for A+ Certification

Six years PC support experience

oSetting up & maintaining computers

oTroubleshooting

oSome network admin, including user account control (Novell)

Microsoft phone support for MS Word for Macintosh

Proficient in MS Office up to version 2013

Computer Programming, Web Design/Dev.

SOFT SKILLS

Quick learner

Problem solver

Skilled web researcher

CHARACTER

Excellent attendance history

Willing to work overtime and weekends

Curious and widely-read

Efficiency-minded

EDUCATION AND TRAINING

Computer Support Technician program Apr 2015 - Dec 2015

Seattle Vocational Institute

oBuilding, setting up, troubleshooting,

networking, helpdesk, Office 2013

Web Development Jan 2012 - Sep 2012

Seattle Central Community College

oHTML, CSS, VB.net 2010, PHP, JAVA, etc.

A+ Certification training Apr 2014 - Jun 2014

North Seattle Community College

oPrep for A+ exams

WORK HISTORY

Data Entry temp Apr 2016 - current

Temp work (mostly data entry) Mar 2013 - Feb 2015

Project Assistant, HDR, Bellevue Jun 2007 - Oct 2011

Project Admin Assistant, Bassetti Architects, Seattle Jun 2005 - Apr 2007

Computer temp, various companies, Seattle Feb 2000 - Jun 2005

Word Processing, various companies, Seattle Jul 1995 - Feb 2000

PC Support, various companies, Seattle Mar 1989 - Jul 1995

www.JohnAEyon.com

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