Luis A. Santiago

**** ********** ******, **. *****, FL 34769

Cell: 407-***-****

acv0ta@r.postjobfree.com

Summary: Remarkably knowledgeable and resourceful Engineer with over 29 years in ensuring proper operations, maintenance, service and repair of hotels’ physical plant to support goals of guest satisfaction, cost control and profitability; overseen and participating in the hotels overall and condition of all preventative maintenance program and ensuring that the quality and condition of all rooms, public space, ground and exceeds company and guest expectations.

Summary of Qualifications:

●Experience in ensuring proper operations, maintenance, service and repair of hotel’s physical plant to support goals of guest satisfaction, cost control, and profitability.

●Ability to oversee and participate in hotel’s overall preventative maintenance program and ensure that the quality and condition of all rooms and public space exceeds company and guest expectations.

●Considerable working knowledge of other major areas in the hotel and the skill to integrate and communicate that information.

●Strong ability to provide information and associated services to hotel management and guests.

●Strong ability to multi-task in order to meet guest and departmental needs.

●Complete understanding of the staffing levels necessary to maintain a property.

●Uncommon ability to evaluate and select among alternative courses of action quickly and accurately.

●Exceptional ability to work calmly and effectively in stressful, high-pressure situations.

●Proven ability to handle problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.

●Ability to effectively train and support staff and client.

Professional Experience:

Orlando Airport Marriott Hotel Lakeside, Orlando, FL June 2010 - June 2016

Engineering Supervisor

●Assigned and verified completion of routine maintenance and operation of physical structure of the hotel, all mechanical, electrical, HVAC systems, guest rooms and other related equipment which contributed to safe and effective operation of the facility.

●Visually inspected quality of work and directed staff and contractors in task according to performance and productivity standards.

●Assumed responsibilities of inventory and ordering of supplies.

●Oversee day to day operation of the engineering department and the hotel.

●Oversee staff and checking on their work as they are completed.

●Oversee preventive maintenance program, spot check rooms and document results.

●Assisted the Director of Engineering in establishment and control of the annual budget and assisted in other duties as assigned.

Holiday Inn Express, Orlando, FL March 2007 - June 2010

Chief Engineer

Best Western Hotel, Kissimmee, FL April 2005 - January 2007

Chief Engineer

Renaissance Orlando Airport, Orlando, FL December 1996 - April 2005

Engineering Supervisor

Embassy Suite Hotel, Orlando, FL April 2000 - April 2005

Engineer

Hilton Hotel at Lake Buena Vista, Orlando, FL September 1986 - December 1996

General Engineer

Education:

Florida Department of Education

Maintenance Repairer (Building)

Completion of Apprenticeship - 10/10/2003

Alianza Hispana, Boston, MA

G.E.D - 9/1981

CPR Training - 2/2016

Certification: EPA Refrigeration - 7/1994

Technical Skills:

HVAC, Electrical, Mechanical, Plumbing, Pool Chemistry, Carpentry, Electronic Locks, Painting, Wall Repair/Texture/Knockdown

References: Available upon request.

Contact this candidate