Tracey Y. McAlister

**** ***** **** ***** #*

Louisville, KY

Cell: 502-***-****

acv0ps@r.postjobfree.com

Objective 5 + years’ experience as an Administrative Assistant. Seeking a challenging career where

I can utilize my previous experience to grow and support a company.

Relevant Skills and Experience

Administrative Skills

Over 5 + years as an Administrative Assistant

Assist with setting up U.S. and Overseas travel arrangements

Maintain Directors and Faculty calendars

Answered multiple phone lines and intercom systems

Posted invoices for payment

Excellent written and verbal communication skills

Set-up teleconferences

Proficient in using various software systems: Lotus Notes, GroupWise e-mail,

Outlook e-mail, Microsoft Office: PowerPoint, Excel, Word, Access, and Publisher

Intergery, Canon MF Toolbox, Skype for Business, Invision, Sorian, SSI, Alchelmy,

and ACT Database.

Assist in preparation of budget and monitor budgets

Work under pressure to meet tight deadlines

Extremely organized

Customer Service Skills

Over 5 + years as a Customer Service Representative

Worked in Inbound and Outbound Call Centers

Met with clients face to face and over the phone. Using problem-solving skills

to resolved discrepancies with clients bills

Handled complaints by deescalating them over the phone or in person, keeping clients as customers

Very organized, able to meet tight deadlines, and manage multiple tasks

Kind and friendly demeanor, ability to work well under pressure in a fast paced environment

Military Experience

United States Navy - July 1983 to March 1993

Supervisor for 8 years

Coordinated daily operations, and management of a staff from 8 to 20 personnel while, working in San Diego, CA and Yokosuka, Japan. Worked on board a ship for 4 years in San Diego, CA in the Telecommunications Department. Performed administrative duties of typing, faxing, filing, reproduction, proofreading, answering phones, set-up meetings, took minutes, and updated government publications. In charge of customer service follow-up on any complaints. Responsible for employee performance appraisals, attendance, and training. Worked in Yokosuka, Japan for 2 1/2 years as a Supervisor performing Telecommunications Communications. Worked at Naval Station San Diego when Operation Desert Storm was in effect. Received a Medal of Defense for the Telecommunications that our Center provided. Worked with other military employees from Submarines, Ships, and the Japanese Military. Worked at two Telecommunications Centers for 3 years in San Diego, CA.

Awards, Certificates & Education

2016 Refresher course in Excel, PowerPoint, Word and Outlook - Louisville, KY

2016 Refresher course on Mathematics through the Nia Center - Louisville, KY

2006 Licensed as a Property Insurance Agent in the State of Kentucky

2006 Commonwealth School of Insurance - Louisville, KY

2002 Maric College Nurse Assistant Training Program - San Diego, CA (Nursing Assistant License)

1993 Received a Medal of Defense for Operation Desert Storm

1989 Certificate of Achievement and a Plaque from the Commander of Submarine Group

Seven; for outstanding service as a Supervisor while stationed in Yokosuka, Japan

1987 Plaque and Certificate of Achievement from the Captain of USS Acadia, AD-42 upon Re-Enlistment

1987 Naval Training Center RM Class C School - Satellite/Shipboard Telecommunications San Diego, CA

1984 Naval Training Center RM Class A School - Satellite/Shipboard Telecommunications San Diego, CA

Employment History

Medical Society Staffing Lou, KY Administrative Assistant March 2016 to Present

Family Health Centers Lou, KY Medical Billing Data Coordinator 2012-2015

Randstad Staffing Lou, KY Administrative Assistant 2011-2009

Pridestaff Staffing Lou, KY Benefits Assistant 2010-2010

Courier Journal Lou, KY Call Center Assistant 2009-2010

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