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Customer Service Administrative Assistant

Location:
Stockbridge, GA
Posted:
August 03, 2016

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Resume:

Anita Pitts

*** ******** **

McDonough, Georgia *0253

770-***-**** (cell)

acv0eu@r.postjobfree.com

Summary of Qualification:

Medical terminology, Scheduling, Medical accounts/collections, Database Management, ICD, CPT & HCPCs knowledge, Medical law and ethics, Medical records systems, Office automation, Spreadsheet, Insurance verification

Organized and detail-oriented Sr. Administrative Assistant/Coordinator with over 25 + years experience providing thorough and skillful administrative support to senior executives.

Dedicated and focused, able to prioritize and complete multiple tasks and multiple projects with follow through to achieve project goals.

An independent and self-motivated professional with excellent verbal, research and writing skills; able to grow positive relationships with internal and external clients / colleagues at all organizational and managerial levels.

Consistently worked in a variety of environments that require a high degree of integrity and confidentiality.

Revenue Cycle & Reimbursement Concepts.

Coordination of Benefits Assignment (COB).

Denial Management.

Medical & Healthcare Terminology.

Technical Skills:

MS 98, XP Windows, Word, Excel, Access, Outlook, PowerPoint, Publisher, MS Project, MS Works, Internet Explorer proficiency, Adobe Acrobat, EPIC EMR Systems, IDX Flow-cast, Payer on-line portals, IMS,NaviNet, GE Centricity Cleopatra Systems Avery's labels, Lotus Notes, Task Management, Data entry, Type 60 wpm, 10 key adding machine, Fax machine, Xerox copiers, HP & Xerox office printers, CD writing, LCD & projectors, audio / video conferencing, document merging and scanning, importing and exporting of documents

Education:

R.E.A.D Inc. CMRS Certification/Medical Office Stockbridge, Ga

Clark–Atlanta University General Courses Atlanta, GA

Columbus State Community College Small Business Cert. Columbus, OH

Clayton State University General Courses Morrow, GA

Certificate of Achievement / Training:

CMRS Certification, AMBA Certified, HIPPA Cert. WIA cert., Diversity Workshop, Organizational and Time Management, Business Communication Skills, Small Business Management, Customer Service Training, Gathering of Women Ohio State University, Understanding Real Estate, Service Organization, Technical & Business Writing, Administrating Employee Relations, Substitute Teaching Certification, Facilitated Women’s Support Group Meetings.

Professional Experience

R.E.A.D. Program 130 Eagle Spring Court

Receptionist

Greet Students/Guest

Assist with testing

Faxing/Copying

Identifying jobs for student

Externship placement

Communicating with placement agencies

Assist Instructor

Dynamic Health Center 130 Eagle Spring Court

Medical Receptionists 04/03/2014 -

Greeting & Checking in patients

Collecting and inserting insurance and proper ID into demographics

Scanning documents

Uploading patient information into folders

Pulling and filing patient charts

Scheduling patients

Faxing patient letters to PCP

Verifying insurance

Taking payments

Posting payments

Checking out patients

Balancing daily payments of credit card and cash co-pays

Preparing bank deposit

Communicated with various health facilities re: patient

Med Tech Billing Solutions Covington, GA

Billing Poster 09/02/2012

Post payments to customer accounts

Follow-up on accounts NOT paid

Investigating and follow-up of EOB’s

Pull payment off Gateway to post

Run Aging report every 30 days

Contact Insurance Co to verify Insurance coverage

Bryant Barber Shops Warner Robins, GA

Administrative Support 06/12/2008 –

Prepare monthly financial reports

Record and maintain all accounts receivable business

Provide marketing information and distribution

Take care of all customer service needs and issues

Order monthly Supplies/

Association of Black Cardiologists, Inc. Atlanta, GA

Sr. Administrative Assistant / Executive Administrative Assistant 03/2000 – 06/2008

Provides support to the Chief Executive Officer, and Chief Financial Officer, most recently responsible for supporting the CEO.

Typing, filing, maintaining personal and professional contact data base, making travel arrangements, securing hotel accommodation, scheduling of clients and doctors, maintaining relationships with staff support, liaison between staff and CEO, prepare Board meetings and materials, calendar maintenance, obtain data establishing electronic files and prepare information for projects and specific situations, register for conferences and symposiums, prepared CEO profile for various speaking engagements

Private Industry Council of Columbus & Franklin County, Inc. Atlanta, GA

Sr. Administrative Assistant 02/1980 - 08/1998

Calendaring/scheduling of inter-company meetings, customer / client meetings. Provide support to operations business development staff. Made travel arrangements.

Responsible for all aspects of operations effectiveness and efficiency.

Wrote the first company handbook for the Reception position.

Maintained, contract files, client files and customer files.

Coordinated all company functions

Prepared correspondence, including letters, memoranda, and reports.

Professional Affiliations:

American Medical Billing Association – Member

Board Member: State of Ohio: Small Business Minority Affairs

Case Manager - Make a Wish Foundation

Speaker/Advocate - A Gathering of Women Ohio State University

Board Member - State of Ohio Small Business Entrepreneur Program

Volunteer/Facilitator – Securus House (Shelter for Battered Women)



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