Lauren T. Caffrey

*** ***** **** ****** ******, NY 10314 347-***-**** acuzz2@r.postjobfree.com LinkedIn: Lauren Caffrey

EXPERIENCE:

Customer Service Representative, New York Daily News

Jersey City, New Jersey, March 2016- Present

●Handle all customer requests

●Resolve problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

●Being able to end a conversation with a customer with confirmed satisfaction

●Responsible for invoices and documenting all payments made by customer

Administrative Assistant - Victorio Associates

Staten Island, New York, September 2013-August 2015

●Schedule daily appointments, screen and answer all phone calls

●Handle all client requests

●Responsible for copying, scanning, billing, and filing permit documents in a highly organized manner

●In charge of creating invoices and documenting all payments

●Entering data in Microsoft Excel and creating spreadsheets and graphs

Cato Institute, Brand Ambassador, Atlas College Marketing Group

New York, New York, February 2015

●Promoted an upcoming conference for the political think tank on national poverty issues among New York University students, faculty and alumni

●Interacted, stimulated and informed various patrons on the emerging ideas to be presented at the conference

Marketing Intern – The Dental Laboratory Group

Staten Island, New York, April 2014- July 2014

●Established new business by attending networking events and cold-calling contacts from Henry Schein and third party vendors.

●Developed and implemented new business

●Assisted in planning event for new digital technology and delivered marketing activity within the budget

●Updated social media accounts such as Facebook, Twitter, and the company website.

Production Intern - Staten Island Yankees, Minor League Affiliate of The New York Yankees

Staten Island, New York, May 2013-September 2013

●Was in charge of social media accounts such as: Instagram, Facebook, and Twitter.

●Assisted in control room production and game operations such as: camera operator audio control, uploading player statistics and headshots, calibrated the audio levels

●Created team logo graphics for theme game nights using Photoshop

●Responsible for camera rotations and positioning throughout various games

●Coordinated audio computer, music selection and sounds throughout the stadium

Sales, Receptionist - Bodytan Tanning Salon

Staten Island, New York, February 2011-August 2013

●Exceeded beyond daily sales goals between $500-$1000.00 per day

●Responsible for operating cash register and managing all financial transactions

●Ensured customer satisfaction for returning business and sales

Waitress - Pier Seventy-Six Restaurant

Staten Island, New York, October 2012-May 2013

●Created and ran the Instagram account

●Was in charge of the upkeep of Facebook account for promotional use.

●Conducted orientation, training, and scheduling of new employees

●Ensured satisfaction through friendly and prompt service with all customers orders

●Handled all financial transactions

EDUCATION:

The College of Staten Island, CUNY

Staten Island, New York, January 2014

Bachelor of Science: Communications Concentration: Media Studies

SKILLS:

●Computer Proficiency in Apple and Windows

●MS Office Applications: Word, Excel, PowerPoint, Outlook, Photoshop, Final Cut Pro and Adobe

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