Luladey Getachew

**** ******** ****, ***# ****, Alexandria VA 22311

Cell phone #: 571-***-**** Email: acuzz0@r.postjobfree.com

Summary of Skills & Experience:

• Provide the first point of customer contact for inquiries such as Ticket pricing, new promotion information’s, new flight destinations and others.

• Ensure delivery of excellent customer service through timely and accurate processing of orders, communication and coordination with other departments to resolve inquiries

• Build and maintain customer loyalty by providing prompt friendly service

• Support the sales team in a variety of administrative tasks as required

• Provide and assist with Data entry.

EDUCATION

•Associate on Secretarial service Addis Ababa University, 2000

•B.A. on Business Administration Addis Ababa University, 2007

KEY SKILL

•Microsoft Office (MS word, MS Excel, MS outlook, MS access and Power Point).

•Attention to detail and highly proficient in data entry.

•Process orders

•Professional phone manner

•Ensure excellent customer service

•Excellent written and verbal communication skills

•Ability to learn technical information provided in training

•Flexible and desire to taken on additional responsibility

PROFESSIONAL EXPERIENCES

Supervisor Cabin Crew (Ethiopian Airlines) May 2007 to May 2015

Greeting Passenger.

Managing Cabin crews.

Demonstrating emergency equipment and safety procedure.

Showing passenger’s to their seat and providing special attention to certain passengers, such as elderly and disabled.

Selling duty free commercial goods and pursuing sales targets.

Supplying passengers with newspapers, magazines and in-flight entertainments.

Sr.Customer service, (Ethiopian Airlines) June 2005 to May 2007

Receive, verify and process incoming orders for finance team.

Receive and acknowledge all electronic orders.

Verify documents for approval and research transactions to facilitate resolutions.

Maintain A/P vendor files and documentation thoroughly and accurately, in accordance with company policy and procedure.

Order accountability and tracking from submission to shipping customer checks and other important documents.

Monitor and maintain email account.

Data Entry Clerk, (Ethiopian Airlines) June 2000 to October 2005

Respond to regular and routine customer inquiries regarding product, product availability and service available.

Controlling clerks as they receive and acknowledge all electronic orders.

Verify documents for approval and research transactions to facilitate resolutions.

Verify and maintain vendor files and documentation thoroughly and accurately, in accordance with company policy and procedure.

Make sure all customer checks and document are shipped on time.

And other duties assigned by immediate supervisor.

LANGUAGE English and Amharic

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