MANUEL DIAZ
**** **** ********* **., *** Vegas, NV 89178 C: 702-***-**** acuzwb@r.postjobfree.com
PROFESSIONAL SUMMARY
Dedicated worker who is well-versed in troubleshooting and repairing malfunctioning hardware and software. Devises innovative strategies to resolve recurring computer and network problems. Support Specialist knowledgeable about Computer Electronics. Personable, friendly and committed to resolving computer problems in a timely and thorough manner in order to maintain uptime. SKILLS
Desktop and laptop repair
Self-starter
Internal components installation Focused
Detail-oriented Innovative thinker
Routing protocols knowledge Patient
Strong communication skills Anti-virus software
Fluent in English and Spanish
WORK HISTORY
Home Security Technician 05/2014 to Present
Mastec Advanced Technology – Henderson, NV, 89104
Installed, maintained and repaired home security alarms.
Educated customers on how to use alarm system.
Maintained inventory of supplies on a weekly basis.
Scheduled regular service maintenance on company vehicle. Print Support Specialist, 05/2012 to 05/2014
Ricoh USA, Inc. – Las Vegas, NV, 89119
Resolved technical support inquiries daily.
Set up and configured hardware and software on company equipment.
Maintained accurate hardware and software inventories.
Traveled up to 60 miles to meet customers on location to handle hardware and software issues.
Ordered necessary supplies and parts to repair malfunctioning hardware. Contract Technician, 04/2011 to 03/2012
JCS Technologies – Las Vegas, NV, 89105
Conducted wire cutting, wire stripping, and wire crimping for slot machine components.
Cut and assembles cables according to job specification.
Implemented company policies, technical procedures and standards for preserving the integrity and security of machines, reports, and access.
EDUCATION
Associate of Applied Science: Computer Electronics Engineering Technology, 2012 ITT Technical Institute – North Las Vegas, NV 89032
Coursework in Computer Networks
Coursework in Computer Structure and Assembly